waterman1 Posted May 12, 2017 Share #21 Posted May 12, 2017 Advertisement (gone after registration) Mr. Duncan, Just cancel the order and take the hit on the fee. Your energies and focus is needed in your recovery not in this back and forth with the photo shop and trying to get someone else to take your order. I am sorry you needed to pay in full and tie up the funds in your credit card and pay interest on that charge. 7 years ago, I had just bought a Canon 1D MarkIV and then got hit by a car while walking my dog. A month hospital stay as a trauma patient and a year in a wheelchair, I touched my new camera just once in 14 months just to remember what 11 frames per second sounded like but I could have used those $6,500 dollars for my medical expenses. Best wishes for you and your family. Sal Link to post Share on other sites More sharing options...
Advertisement Posted May 12, 2017 Posted May 12, 2017 Hi waterman1, Take a look here M10 waitlist shortcut potential @ Richard Caplan Photographic. I'm sure you'll find what you were looking for!
Paul J Posted May 13, 2017 Share #22 Posted May 13, 2017 I'm sorry to hear of your circumstances. Get well soon. Was there a contract that stated that a 2.5% cancelation charge would apply? Link to post Share on other sites More sharing options...
dkCambridgeshire Posted May 13, 2017 Share #23 Posted May 13, 2017 There's a possibility they wish to apply this 'surcharge' to prevent customers playing the %'s whereby some place orders with several dealers but only intend buying from the first dealer who is allocated stock of a new camera for which there is a long waiting list. However, in this instance the customer has a genuine reason for cancelling and charging the fee does not cultivate good customer relations. I've not been happy with RC's business philosophy ever since the time they used their 'Where the elite meet and greet' banner in their sales adverts … and given the M10's scarcity it's not as if they themselves could not offer and sell it as brand new sealed camera to another customer … especially if they have a waiting list. dunk Link to post Share on other sites More sharing options...
microview Posted May 13, 2017 Share #24 Posted May 13, 2017 There's a possibility they wish to apply this 'surcharge' to prevent customers playing the %'s whereby some place orders with several dealers but only intend buying from the first dealer who is allocated stock of a new camera for which there is a long waiting list. However, in this instance the customer has a genuine reason for cancelling and charging the fee does not cultivate good customer relations. I've not been happy with RC's business philosophy ever since the time they used their 'Where the elite meet and greet' banner in their sales adverts … and given the M10's scarcity it's not as if they themselves could not offer and sell it as brand new sealed camera to another customer … especially if they have a waiting list. dunk Agree fully. Wonder if customers are asked for the increased price. I think they should reimburse the fee under the circumstances. Link to post Share on other sites More sharing options...
earleygallery Posted May 13, 2017 Share #25 Posted May 13, 2017 Richard Caplan shouldn't have debited the card until the camera was in stock. It's not some special order item and given the demand for M10's it's not going to sit on their shelves waiting for another buyer. Shocking customer service IMHO. Link to post Share on other sites More sharing options...
digitalfx Posted May 13, 2017 Share #26 Posted May 13, 2017 Richard Caplan shouldn't have debited the card until the camera was in stock. It's not some special order item and given the demand for M10's it's not going to sit on their shelves waiting for another buyer. Shocking customer service IMHO. Well it sounds like the OP voluntarily paid in full in advance. Link to post Share on other sites More sharing options...
Guest Posted May 14, 2017 Share #27 Posted May 14, 2017 Advertisement (gone after registration) If one notices the excesses of photo dealers, who try to cash 9,600 US$ for an immediately available M10, anyone who canceled a purchase contract for an ordered M10 should still demand a high commission fee from his photo dealer. Welcome, dear visitor! As registered member you'd see an image here… Simply register for free here – We are always happy to welcome new members! Link to post Share on other sites Simply register for free here – We are always happy to welcome new members! ' data-webShareUrl='https://www.l-camera-forum.com/topic/272380-m10-waitlist-shortcut-potential-richard-caplan-photographic/?do=findComment&comment=3274808'>More sharing options...
jaapv Posted May 14, 2017 Share #28 Posted May 14, 2017 Price gouging is not nice.... Schouten Select used to have a decent reputation... Link to post Share on other sites More sharing options...
Surelythisnameisfree Posted May 15, 2017 Share #29 Posted May 15, 2017 I have had nothing but good dealings with Richard Caplan. They clearly are not trying it on just to make the £140 from you, but rather if its costing them £140 for no sale they don't see why they should bear the cost. I agree with them. I hope everything works out for you, but I really don't feel it Richard Caplan should be made out top be the bad guys here. Link to post Share on other sites More sharing options...
dkCambridgeshire Posted May 15, 2017 Share #30 Posted May 15, 2017 I have had nothing but good dealings with Richard Caplan. They clearly are not trying it on just to make the £140 from you, but rather if its costing them £140 for no sale they don't see why they should bear the cost. I agree with them. I hope everything works out for you, but I really don't feel it Richard Caplan should be made out top be the bad guys here. Given the scarcity of the M10 and the likelihood that RC or any other dealer in the same situation can sell the cancelled M10 as a new, sealed, camera to another customer (probably immediately) then the cost to RC or any other dealer is likely £$ZERO … and they likely gain loyalty brownie points from whoever benefits from acquiring the cancelled order … probably a win win for dealer and potential M10 customer. dunk Link to post Share on other sites More sharing options...
Surelythisnameisfree Posted May 15, 2017 Share #31 Posted May 15, 2017 Given the scarcity of the M10 and the likelihood that RC or any other dealer in the same situation can sell the cancelled M10 as a new, sealed, camera to another customer (probably immediately) then the cost to RC or any other dealer is likely £$ZERO … and they likely gain loyalty brownie points from whoever benefits from acquiring the cancelled order … probably a win win for dealer and potential M10 customer. dunk well not really as the replacement customer will presumably pay with a card rather than cash leading to additional transaction charges. Obviously its all far from ideal but if RC are saying it will cost them 2.5% then it will cost them 2.5%. They wouldn't make it up just for £140. i'm sure bigger retailers like Jessops or Wex would swallow such fees, but its things like this that are the reason for independent retailers disappearing and that is a loss to everyone. Link to post Share on other sites More sharing options...
earleygallery Posted May 15, 2017 Share #32 Posted May 15, 2017 well not really as the replacement customer will presumably pay with a card rather than cash leading to additional transaction charges. Obviously its all far from ideal but if RC are saying it will cost them 2.5% then it will cost them 2.5%. They wouldn't make it up just for £140. i'm sure bigger retailers like Jessops or Wex would swallow such fees, but its things like this that are the reason for independent retailers disappearing and that is a loss to everyone. If they hadn't charged the card at time of order, but waited until they had the goods in hand, then there wouldn't have been any charges. I can perhaps understand a 10% deposit, but not the full price at point of order, knowing there would be a fairly long waiting period. Link to post Share on other sites More sharing options...
jaapv Posted May 15, 2017 Share #33 Posted May 15, 2017 well not really as the replacement customer will presumably pay with a card rather than cash leading to additional transaction charges. Obviously its all far from ideal but if RC are saying it will cost them 2.5% then it will cost them 2.5%. They wouldn't make it up just for £140. i'm sure bigger retailers like Jessops or Wex would swallow such fees, but its things like this that are the reason for independent retailers disappearing and that is a loss to everyone. Why wouldn't he pay with a debit card? Link to post Share on other sites More sharing options...
pedaes Posted May 15, 2017 Share #34 Posted May 15, 2017 Why wouldn't he pay with a debit card? In the UK there are some consumer benefits/protections for transactions with a Credi Card that I don't think apply to Debit Cards. Link to post Share on other sites More sharing options...
Surelythisnameisfree Posted May 15, 2017 Share #35 Posted May 15, 2017 yes that's true and people often also prefer to use credit cards over debit cards because (a) they collect points/cashback or (b ) they don't have the cash in their account and want to put it on credit! As for why it was all paid upfront I have no idea. Richard Caplan were only asking for 10% deposits so maybe the customer elected to pay in full? Link to post Share on other sites More sharing options...
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