jaapv Posted February 19, 2016 Share #21 Posted February 19, 2016 Advertisement (gone after registration) I believe you answered your own question. Unless and until their service quality and turnaround impacts their sales, Leica's beancounters have no justification for alloting more funds to the service department budget. I also don't agree with the idea someone should have to prove they're a pro to avoid having their defective camera shelved to gather dust for weeks or months. I pay at least the same for my Leica gear as a pro does, I deserve at least equal treatment. Without sales to us amateurs, Leica could not stay in business. And I have backups so I'm not caught short while out shooting, not so the manufacturer can take their leisurely time about repair. I find it quite reasonable that a company takes into consideration whether their service impacts somebody's livelihood. Especially if -as is the case with Leica- non-professional customers have the option of purchasing the same level of service. Amateurs may carry the company financially, professionals are essential for establishing brand identity. Again -not just with Leica, but with any ambitious camera manufacturer. Link to post Share on other sites More sharing options...
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lm_user Posted February 19, 2016 Share #22 Posted February 19, 2016 I find it quite reasonable that a company takes into consideration whether their service impacts somebody's livelihood. Especially if -as is the case with Leica- non-professional customers have the option of purchasing the same level of service. Amateurs may carry the company financially, professionals are essential for establishing brand identity. Again -not just with Leica, but with any ambitious camera manufacturer. The pro argument is s good one. Hiwever, with Leica the difference between pros and amateurs is 2 weeks vs 4 months. With Canon it is 3 days vs 2 weeks 4 months is not acceptable for anyone. Waiting 4-6 weeks for a letter to arrive from Leica asking you to suthorize repair is ridiculous. Link to post Share on other sites More sharing options...
jaapv Posted February 19, 2016 Share #23 Posted February 19, 2016 I quite agree; and fortunately never experienced it myself. The only long waits I had were because of hiccups in the parts supply line - I think Leica should try and address that problem. It should help that the company is growing. Link to post Share on other sites More sharing options...
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