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Showing results for tags 'repairs'.
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I wanted to related a good experience I've had with Leica service. My M(240) developed a problem: a vertical line of fully-exposed pixels that started to appear occasionally, then grew more common until, a bit before Christmas, it reached the point where it was in pretty much every image. When these first started to appear I emailed repairs@leicacamerausa - back in about September. No reply. Sent several follow-up messages, no reply. This seemed consistent with postings I've seen here and elsewhere about that email address being a black hole. Once the problem became serious, I decided to try again. Also I had a hypothesis: given that it's not generally good business practice to ignore customers' email, maybe my messages weren't getting through. My usual email uses a somewhat unusual email configuration, and maybe the odd routing was setting off an over-cautious spam filter. So, I sent another message direct from a simple and widely-used web-based email service (icloud.com). I received a reply the next day. This doesn't confirm my theory about the spam filter, of course. Maybe they have just had a change of staff or a change of priorities. In any case, I had a conversation with a very helpful person at NJ Leica, which ended up with them starting a repair file for me. They emailed me paperwork to print which allowed me to drop in to a local UPS Store and ship the camera to them, no shipping charge for me. About 6 weeks later (with Christmas in there, so probably 4-5 actual work weeks) I received a written estimate in the snail mail, and had to reply in writing authorizing the repair. Did so (by snail mail but also by fax, in case that would allow them to start sooner). About 4 weeks after that, the camera arrived back home. Again, UPS shipping at their expense, and with the proper paperwork so that I didn't have to pay customs fees on having it re-enter Canada. $250 to repair (remap and recalibrate) the faulty sensor, plus a general inspection, cleaning, lubrication, and sensor cleaning all included, and $0 shipping. I'm really pleased with this service, and my M is like-new again. Yay. - Richard
I have just had my two Westons, a 1965 Weston Master V and my fathers old 1956 Weston Master III, serviced and repaired by Megatron. Very helpful people, great communication and very reasonable prices. I have no connection with them other than being a very satisfied customer. Megatron