leica5 Posted November 21, 2015 Share #1 Posted November 21, 2015 Advertisement (gone after registration) I went to pick up my order at dealership and to my dismay noticed a dust spec inside EVF;IDealer plan to send it back to leica as a defective item. I thought leica has now a grip on QC. Link to post Share on other sites More sharing options...
Advertisement Posted November 21, 2015 Posted November 21, 2015 Hi leica5, Take a look here Dust spec in EVF. I'm sure you'll find what you were looking for!
rfunnell Posted November 21, 2015 Share #2 Posted November 21, 2015 (edited) I had the same experience two days ago picked up my order and same as yourself about the 9am level of the EVF there is what appears to be a dust spec. I am also planning to return it next week as a defective item. Looked like a dust spec on the sensor but on close examination of the images they are all fine. Interested to hear from others if this is a one off ? Edited November 21, 2015 by rfunnell Link to post Share on other sites More sharing options...
ramarren Posted November 21, 2015 Share #3 Posted November 21, 2015 Sheesh. It's a manufactured product. There has never been, nor ever will be, a manufactured product that has zero defects in the production run. A dust speck .. You get it taken care of, through exchange or service. And forget about it. Expanding a dust speck to imply the "Leica has poor QC" is a wee bit over the top. Link to post Share on other sites More sharing options...
viramati Posted November 21, 2015 Share #4 Posted November 21, 2015 Sheesh. It's a manufactured product. There has never been, nor ever will be, a manufactured product that has zero defects in the production run. A dust speck .. You get it taken care of, through exchange or service. And forget about it. Expanding a dust speck to imply the "Leica has poor QC" is a wee bit over the top. I have to say I can't entirely agree with you for a 'professional' £5000 camera of which there are only a handful have been released and is supposed to the fully weather and dust sealed!! 1 Link to post Share on other sites More sharing options...
edwardkaraa Posted November 21, 2015 Share #5 Posted November 21, 2015 (edited) Does dust in the viewfinder of the M count as defect? Mine came with 2 dust specks, and now they seem to have migrated somewhere else, because I can't find them anymore. I personally would ask for a discount from the dealer, and get the dust speck. There will be more of them anyway given some time. Edited November 21, 2015 by edwardkaraa Link to post Share on other sites More sharing options...
ramarren Posted November 21, 2015 Share #6 Posted November 21, 2015 Even a Rolls Royce can have a scratch on being received at the dealership that the dealer doesn't see before the customer arrives to take delivery. The customer should just expect the dealer to take care of it. The same is true of any product; Leica is no exception. 1 Link to post Share on other sites More sharing options...
marknorton Posted November 22, 2015 Share #7 Posted November 22, 2015 (edited) Advertisement (gone after registration) Does dust in the viewfinder of the M count as defect? Mine came with 2 dust specks, and now they seem to have migrated somewhere else, because I can't find them anymore. I personally would ask for a discount from the dealer, and get the dust speck. There will be more of them anyway given some time. The M doesn't pretend to be dust sealed whereas Leica made a big song and dance about the SL being so. Dust on the sensor is inevitable at some point, dust in the viewfinder should not be there from the start. Edited November 22, 2015 by marknorton 1 Link to post Share on other sites More sharing options...
earleygallery Posted November 22, 2015 Share #8 Posted November 22, 2015 Even a Rolls Royce can have a scratch on being received at the dealership that the dealer doesn't see before the customer arrives to take delivery. The customer should just expect the dealer to take care of it. The same is true of any product; Leica is no exception. Can you point us to an example of this happening? I'm sure the web would be plastered with examples if it did. RR dealers are known to be rather meticulous with their pre delivery inspections - I did Google but couldn't find any such complaints. As for dust in the EVF, it absolutely shouldn't be there in a 'sealed' camera - the worry to me would be that perhaps the sealing isn't effective and I'd be wary of using the camera in rough conditions. So it means another return to Leica and all the cost and hassle that represents for both Leica and the customer. Link to post Share on other sites More sharing options...
ramarren Posted November 23, 2015 Share #9 Posted November 23, 2015 Can you point us to an example of this happening? I'm sure the web would be plastered with examples if it did. RR dealers are known to be rather meticulous with their pre delivery inspections - I did Google but couldn't find any such complaints. As for dust in the EVF, it absolutely shouldn't be there in a 'sealed' camera - the worry to me would be that perhaps the sealing isn't effective and I'd be wary of using the camera in rough conditions. So it means another return to Leica and all the cost and hassle that represents for both Leica and the customer. I doubt any RR dealer, or customer for that matter, would whine on the internet about a minor issue that slipped past pre-delivery. It's not good form. Obviously, dust in the EVF shouldn't be there, even if it doesn't necessarily imply anything about the camera's seal (it is far more likely to have gotten there during assembly rather than after assembly was completed, that's just common sense). So if you see it, you take it back to the dealer and have it taken care of. I don't understand making a big deal out of it. The M doesn't pretend to be dust sealed whereas Leica made a big song and dance about the SL being so. Dust on the sensor is inevitable at some point, dust in the viewfinder should not be there from the start. The M/M-P typ 240 and MM typ 246 are indeed specified to be weather/dust sealed as well. The lenses aren't, but that doesn't mean the body isn't. Link to post Share on other sites More sharing options...
leica5 Posted November 23, 2015 Author Share #10 Posted November 23, 2015 I doubt any RR dealer, or customer for that matter, would whine on the internet about a minor issue that slipped past pre-delivery. It's not good form. Obviously, dust in the EVF shouldn't be there, even if it doesn't necessarily imply anything about the camera's seal (it is far more likely to have gotten there during assembly rather than after assembly was completed, that's just common sense). So if you see it, you take it back to the dealer and have it taken care of. I don't understand making a big deal out of it. The M/M-P typ 240 and MM typ 246 are indeed specified to be weather/dust sealed as well. The lenses aren't, but that doesn't mean the body isn't. To each his own, I would rather not deal with "Floater in eye"(EVF)Dust particle backlighted in a glorious or Glorified View finder Dealer had offered me a Demo as substitute, Why would I pay full price for a Demo? No love is lost a Spade is a Spade. Link to post Share on other sites More sharing options...
earleygallery Posted November 23, 2015 Share #11 Posted November 23, 2015 I doubt any RR dealer, or customer for that matter, would whine on the internet about a minor issue that slipped past pre-delivery. It's not good form. Obviously, dust in the EVF shouldn't be there, even if it doesn't necessarily imply anything about the camera's seal (it is far more likely to have gotten there during assembly rather than after assembly was completed, that's just common sense). So if you see it, you take it back to the dealer and have it taken care of. I don't understand making a big deal out of it. The M/M-P typ 240 and MM typ 246 are indeed specified to be weather/dust sealed as well. The lenses aren't, but that doesn't mean the body isn't. So basically you're just making stuff up. You can't quote an actual instance of a new RR car being delivered to a customer with a scratch on the bodywork, and we don't know if the dust got into the SL during or after production. It's that uncertainty about the possible effectiveness of the sealing which would worry me more (if I owned one) tbh. Anyway the OP ultimately has to return the camera and decide if he's happy to wait for repair or demands replacement and wait for that too. Either outcome is also costing Leica money. Link to post Share on other sites More sharing options...
jaapv Posted November 23, 2015 Share #12 Posted November 23, 2015 A bit of an unfortunate comparison imo. The car would be dealer-checked (which will not be free, BTW) whilst a Leica buyer will refuse a box that has been opened, so the dealer is not even able to check the product before delivery. 1 Link to post Share on other sites More sharing options...
jaapv Posted November 23, 2015 Share #13 Posted November 23, 2015 leica5, on 21 Nov 2015 - 01:31, said:I went to pick up my order at dealership and to my dismay noticed a dust spec inside EVF;IDealer plan to send it back to leica as a defective item. I thought leica has now a grip on QC. With a product so new sending it back for repair is unacceptable. It should be replaced by a new camera. Pronto. To be fair, the dust might have been invisible during inspection and migrated into the viewfinder during transport. Leica does assemble these cameras in a clean-room, but still, dust - well, it has been an enemy of the photographer since Talbot. 1 Link to post Share on other sites More sharing options...
ramarren Posted November 23, 2015 Share #14 Posted November 23, 2015 (edited) So basically you're just making stuff up. You can't quote an actual instance of a new RR car being delivered to a customer with a scratch on the bodywork, and we don't know if the dust got into the SL during or after production. It's that uncertainty about the possible effectiveness of the sealing which would worry me more (if I owned one) tbh. Anyway the OP ultimately has to return the camera and decide if he's happy to wait for repair or demands replacement and wait for that too. Either outcome is also costing Leica money. I can, but of course you won't believe me. It happened to my uncle in 1974 when he took delivery of a new Corniche Coupe. The dealer was, of course, terribly embarrassed and took care of it immediately when he pointed it out. I'm sure it continues to happen from time to time. It's not something that the owners make a fuss over—my uncle just pointed it out when he went back to the dealer and they took care of it. What's the point of participating in a discussion if you don't believe the people you are talking to? As jaapv pointed out, the Leica dealer doesn't even have the opportunity of the Rolls Royce dealer to detect minor imperfections like this because most Leica buyers, buying new, want the boxes as sealed by the factory. The dealer has no opportunity to do anything if he can't open the box. In the end, it's a camera, it's a car: with use, they will accumulate the usual level of imperfections. The manufacturers do their best to deliver the product as pristine perfect as possible, but imperfections slip past even the most rigorous QA process. A speck of dust that got into the viewfinder during assembly is an annoyance, but the dealer or Leica will take care of it as best possible. The SL is brand new in the market, so getting a replacement unit is a bit of a pain (nobody has a lot of stock ...) but they will take care of it. Edited November 23, 2015 by ramarren Link to post Share on other sites More sharing options...
pop Posted November 23, 2015 Share #15 Posted November 23, 2015 What's the point of participating in a discussion if you don't believe the people you are talking to? It's still less costly than the ten minute argument session. Link to post Share on other sites More sharing options...
earleygallery Posted November 23, 2015 Share #16 Posted November 23, 2015 I can, but of course you won't believe me. Good grief! You do jump to some pretty extreme conclusions don't you! Where did I say I didn't believe you? You made a statement, I just asked you to point to an example, as I couldn't find any. Obviously there was no internet back in the day of your grandfathers experience but it seems RR learnt from that experience as I can't find any other examples. Or are you calling me a liar?! Link to post Share on other sites More sharing options...
ramarren Posted November 23, 2015 Share #17 Posted November 23, 2015 Good grief! You do jump to some pretty extreme conclusions don't you! Where did I say I didn't believe you? You made a statement, I just asked you to point to an example, as I couldn't find any. Obviously there was no internet back in the day of your grandfathers experience but it seems RR learnt from that experience as I can't find any other examples. Or are you calling me a liar?! Your statements implied it. The specific example was my uncle, not my grandfather. Note that, at the time, I was driving a Lamborghini which had its share of entertaining defects as well. I've never complained about them, I and the dealer just fixed them. As I said, owners of Rolls Royce cars are rarely the kind of people who will whine about a small problem to the internet. But, to the point of this thread, I was speaking in general terms: no matter how high end a product might be, no matter how many checks, how much QA, etc, is done, there is always the case where some minor defect gets through to a customer. ALWAYS. It does not in any way imply that the manufacturer's quality control is slipping. That's simply a fact. Link to post Share on other sites More sharing options...
earleygallery Posted November 23, 2015 Share #18 Posted November 23, 2015 I think if I bought a Lamborghini back then and it didn't have any faults I could see, I'd really be worried!! Link to post Share on other sites More sharing options...
rfunnell Posted November 24, 2015 Share #19 Posted November 24, 2015 Great service from my local Leica dealership Camera Electronic in Perth W Australia today. The new Leica SL with the dust spec in the EVF will be replaced with a new camera before Christmas. Good to see the support was top class. Loving the camera and Vario Elmarit SL 24-90 2 Link to post Share on other sites More sharing options...
aksclix Posted September 29, 2020 Share #20 Posted September 29, 2020 received my brand new SL2 with an ugly mark on the EVF.. see picture.. returned it for replacement!! Welcome, dear visitor! As registered member you'd see an image here… Simply register for free here – We are always happy to welcome new members! Link to post Share on other sites Simply register for free here – We are always happy to welcome new members! ' data-webShareUrl='https://www.l-camera-forum.com/topic/253390-dust-spec-in-evf/?do=findComment&comment=4054411'>More sharing options...
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