Raid Amin Posted January 8, 2015 Share #301 Posted January 8, 2015 Advertisement (gone after registration) Congratulations on your new M240. Well done negotiations. Link to post Share on other sites More sharing options...
Advertisement Posted January 8, 2015 Posted January 8, 2015 Hi Raid Amin, Take a look here Leica Upgrade program for M9 ( corrosion of sensor). I'm sure you'll find what you were looking for!
tobey bilek Posted January 8, 2015 Share #302 Posted January 8, 2015 Even if the company would be able to survive without the M, which I believe they could if they had to, it would be a sad day indeed, it would not be easy. The M is the flagship product and symbol of Leica and as such cannot be missed, if only for the corporate image. So no worries there My post was in response to those predicting the succumbing of the M under an onslaught of mirrorless cameras and East Asian clones followd by te collapse of the company, which imo is a rather unrealistic scenario to put it mildly.... My point is that there have been people saying "If there were a cheaper alternative, buyers would desert Leica in droves" I try to point out that they didn't in the past and are unlikely to do so now. They only thing in the past that really hit Leica or rather the whole German camera industry was the advent of the Japanese SLR and Leica managed to survive that. As for S and R, the R series has been a money pit all along and the S is making Leica money, so I think it was not a bad decision to drop the R. Especially as the DSLR market appears to be a shrinking one nowadays. The question is not whether the S makes money, it is whether a R10 with a proper set of auto focus lenses could compete in the market and make more money than the S. The problem with the R series was lack of features compared to Nikon Canon. I thought they were wonderful cameras and had six all at one time. I really did not care about auto focus, but now I realize pros do because their work is different than mine. Unfortunately we will never know for sure. Perhaps the M is my answer. Link to post Share on other sites More sharing options...
jaapv Posted January 8, 2015 Share #303 Posted January 8, 2015 Leica did extensive market research and decided it wasnot economically feasible, in fact it would have probably broughtthe companydown... Link to post Share on other sites More sharing options...
Gerard Posted January 23, 2015 Share #304 Posted January 23, 2015 So, having sent a few emails to the address noted on Leica's news item reference the sensor corrosion issue, I have had no response what so ever. I guess they are being inundated? Using my camera professionally, I'd like to get discussions with Leica rolling ASAP (so that any corrective repairs can be carried out before the main season kicks in). Is there any other email address I could be using other than the Customer.Care@leica-camera.com they have requested we use? Link to post Share on other sites More sharing options...
k_g_wolf ✝ Posted January 23, 2015 Share #305 Posted January 23, 2015 You could phone them, they might get hundreds of e-mails a day and can' t follow up as they are used to do normally. Best, GEORG Link to post Share on other sites More sharing options...
gcl Posted January 30, 2015 Share #306 Posted January 30, 2015 Hi all, Just a note/update on my personal experience with the sensor issue. I sent my Leica m9 black body on Jan, 12 2015 to Camera Clinic Melbourne and had, within 3 days, a response from the technician that my camera was eligible for sensor replacement. They didn't confirm me whether the sensor was coming form Australia or Germany, but it was replaced and the camera was ready for pick up on Jan, 29. An amazing service, incredibly quick. I guess a good ending example to give some hope to those needing this issue solved. All the best! Gio Link to post Share on other sites More sharing options...
Samir Jahjah Posted February 3, 2015 Share #307 Posted February 3, 2015 Advertisement (gone after registration) I had my M9 sensor replaced back in August, now my Monochrom is showing the same symptoms...I was wondering if Leica is anywhere close to permanent fix? If so I better wait before sending the Monochrom. Link to post Share on other sites More sharing options...
MikeSR Posted February 3, 2015 Share #308 Posted February 3, 2015 I put my MM into Leica Ginza (Tokyo) and was quoted two weeks for the replacement sensor. Well, they didn't manage it in two weeks... I just picked it up, all done and dusted, after just 1 week. Fabulous service! Link to post Share on other sites More sharing options...
wattsy Posted February 3, 2015 Share #309 Posted February 3, 2015 I put my MM into Leica Ginza (Tokyo) and was quoted two weeks for the replacement sensor. Well, they didn't manage it in two weeks... I just picked it up, all done and dusted, after just 1 week. Fabulous service! Leica in Wetzlar should take a few lessons from Leica Ginza about this. They have had my Monochrom since the first week of November and I am still only tentatively promised a new sensor later this month. I have been told "hopefully". Link to post Share on other sites More sharing options...
MikeSR Posted February 3, 2015 Share #310 Posted February 3, 2015 Leica in Wetzlar should take a few lessons from Leica Ginza about this. They have had my Monochrom since the first week of November and I am still only tentatively promised a new sensor later this month. I have been told "hopefully". Apparently they simply have replacement sensors in stock... I was really worried when I first heard the normal waiting times. I highly recommend a two-week holiday in Japan... although you will need to bring an alternative camera! Link to post Share on other sites More sharing options...
Adonnan Posted February 4, 2015 Share #311 Posted February 4, 2015 I mailed two M9's in a few days ahead of my appointment to Leica NJ. I have received zero updates in over a week. I have called once, only to go to voicemail and am trying to be polite and patient in awaiting an email reply. As much as I love the M9, I would prefer they tell me what the upgrade costs will be for the M240. I guess the offer varies on a case by case basis. The closest dealer to me is five hours away, so it was out of the question to work with them on this sensor corrosion issue. I want to rave about excellent customer service, but unfortunately this is a rant. Link to post Share on other sites More sharing options...
jaapv Posted February 11, 2015 Share #312 Posted February 11, 2015 Apparently they simply have replacement sensors in stock... I was really worried when I first heard the normal waiting times. I highly recommend a two-week holiday in Japan... although you will need to bring an alternative camera! They don't The next shipment from ON should be coming in soon. Link to post Share on other sites More sharing options...
pedaes Posted February 11, 2015 Share #313 Posted February 11, 2015 They don't The next shipment from ON should be coming in soon. I think he means Leica Ginza Link to post Share on other sites More sharing options...
jaapv Posted February 11, 2015 Share #314 Posted February 11, 2015 Which is undoubtedly supplied the same way as Leica Wetzlar.There might have been a slight imbalance due to variations in demand, but basically stockis are spread out over the various overseas representatives. Link to post Share on other sites More sharing options...
MikeSR Posted February 12, 2015 Share #315 Posted February 12, 2015 I think he means Leica Ginza Yes, that was what I meant. I have no idea how the international distribution is organised. Link to post Share on other sites More sharing options...
JeTexas Posted February 12, 2015 Share #316 Posted February 12, 2015 I wish I could just take my M9 to my local dealer for verification of corrosion and a trade-in deal. I've been waiting a week for a response from Leica regarding when and where to send the camera, and I'm hearing stories of people being without their camera for 3 months or longer. I'm glad Leica is making this right, but the process seems like it is going to be very long and painful. Link to post Share on other sites More sharing options...
jaapv Posted February 12, 2015 Share #317 Posted February 12, 2015 It is no use sending the camera in for evaluation just now, Leica still has to work through a waiting list; if you get in line and ask for notification when you can send it in you will be without your camera for far shorter. In the meanwhile just enjoy the camera ( and a spot of postprocessing )(pun intended).. Link to post Share on other sites More sharing options...
CaptZoom Posted February 15, 2015 Share #318 Posted February 15, 2015 SNIPif you get in line and ask for notification when you can send it in you will be without your camera for far shorter. In the meanwhile just enjoy the camera ( and a spot of postprocessing )(pun intended)..[/i] Fantastic idea. Link to post Share on other sites More sharing options...
IkarusJohn Posted February 15, 2015 Share #319 Posted February 15, 2015 I booked mine in in December, and was then asked by Wetzlar last week to send it either to them, or to the local distributor. It's on its way, but to be honest I have no expectations as to when it will be dealt with. If you consider the number of M9s, M-Es and Monochroms sold, this is an open ended hole that Leica is standing over. Some patience is in order, I'd say. They have said they'll fix the problem, and I believe we can trust that assurance. This issue has dented people's confidence in the CCD sensor based cameras (it has dented mine), but the reality is as Jaap says - you can keep using your camera, and in most cases a bit of post-processing will fix the problem. When it gets too much, Leica has said they will fix it, or give you a deal on an upgrade, and I think you can rely on that. I don't think rushing to get your camera assessed will really achieve anything other than increasing your stress. Cheers John Link to post Share on other sites More sharing options...
jaapv Posted February 15, 2015 Share #320 Posted February 15, 2015 I am aware of the numbers - it is not an open ended hole, fortunately. Link to post Share on other sites More sharing options...
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