IkarusJohn Posted March 20, 2015 Share #161 Posted March 20, 2015 Advertisement (gone after registration) Leica Customer Service is fantastic (God knows I've used them enough), but it's time to improve the communication with camera owners. I sent my 75 Summilux to Wetzlar in November last year, got no acknowledgement of receipt, chased them (they had an "email problem") and I finally got the lens back in March. Now, I have a great relationship with CS, but I was told two weeks ago that my two cameras were complete and would be on their way once they cleared German Customs. Nothing since. Please, establish an online tracking system so owners can monitor the progress of the repair of their equipment without emailing CS to find out. Link to post Share on other sites More sharing options...
Advertisement Posted March 20, 2015 Posted March 20, 2015 Hi IkarusJohn, Take a look here Survey: Your Advice To The New Leica CEO. I'm sure you'll find what you were looking for!
dkmoore Posted March 21, 2015 Share #162 Posted March 21, 2015 I would like to see much faster turnaround times with repairs and adjustments from Leica USA. Obviously we don't mind spending the money for the equipment but we should be taken care of in a reasonable time. (at most a week turnaround for bodies and 2 weeks for lenses). This is still slower than Canon and Nikon but much more acceptable. M7 in 2015 - CLA (no repairs) took 5 weeks 35 FLE in November 2014 - 9 weeks Link to post Share on other sites More sharing options...
dkCambridgeshire Posted March 21, 2015 Share #163 Posted March 21, 2015 FF non-rangefinder mirrorless camera with built-in EVF - thus enabling auxiliary flash operation without having to rely on composition via the monitor image. dunk Link to post Share on other sites More sharing options...
gberger Posted March 31, 2015 Share #164 Posted March 31, 2015 QUALITY CONTROL ! ! ! ! QUALITY CONTROL ! ! ! QUALITY CONTROL ! ! ! Leica has slipped, on both bodies and lenses. Not Good A Leica users since a lllc in 1946. Link to post Share on other sites More sharing options...
rick_dykstra Posted March 31, 2015 Share #165 Posted March 31, 2015 Mr Kaltner, welcome to our world of Leica. :-) I put it that way because for many of us Leica plays a significant part in our lives, sitting between our eyes and the world, in many applications. As Andreas has requested, my suggestions for you are: - always remember that the whole point of Leica cameras is for the photographer to see the picture forming and then prepare for it before taking it. Using an M camera causes the photographer to develop situational awareness, which makes for being ready to take good photos in the first instance, rather than selecting from hundreds taken to find a good one. Please ensure the M system (and the S) retain this quality, without compromise. - while not compromising on the point above, innovate to provide versatility, such as with focus peaking and lens adaptions. For purists, provide scaled back models or basic modes. - develop prestige models and special editions to your heart's content and sell them for a fortune to the uber-riche. Use the income to fund R&D and keep costs of products for real Leica users down. - ensure that Leica optical, mechanical and ergonomic quality remains at best of grade across the entire product range, so customers are confident about purchasing diverse Leica offerings. - always remember that customers are attracted to Leica products for the way their performance and quality impacts upon our vision. This forms a very powerful, emotional and enduring connection. Be careful to not damage this bond. Ask your colleagues about the R system. It appears that my R10 is on the same boat as my jetpack! Link to post Share on other sites More sharing options...
LocalHero1953 Posted April 2, 2015 Share #166 Posted April 2, 2015 Focus on the essence of Leica photography: e.g. speed of response from idea to shutter release to image capture, which means instant start up and wake up from sleep, and avoiding LV/AF unless they are near-instant. IMO the Leica T could have been a great camera, but misses out for this reason. Link to post Share on other sites More sharing options...
dkCambridgeshire Posted April 2, 2015 Share #167 Posted April 2, 2015 Advertisement (gone after registration) Please improve accessory flashgun specifications. dunk Link to post Share on other sites More sharing options...
regnans Posted April 9, 2015 Share #168 Posted April 9, 2015 I hope that the new CEO will be able to resolve CCD corrosion of M9 as soon as possible, please! Link to post Share on other sites More sharing options...
Winedemonium Posted April 20, 2015 Share #169 Posted April 20, 2015 One strength to retain is the Barnack principle - keep the quality high and the form and weight small. Optics should be the world's best within a size / weight constraint. The 50mm APO lens is the example that comes to mind. Zeiss equals/exceeds you in optics with their Otus lenses (which I also use), but at a hefty price in size and weight. Apples and oranges then. But where they beat you where they shouldn't is QC. The Otus lenses are flawless, copy-to-copy. Leica needs to up its QC on what leaves your factories if you want to maintain the prices that demand such quality. Link to post Share on other sites More sharing options...
fussgangerfoto Posted April 24, 2015 Share #170 Posted April 24, 2015 Add my name to the chorus of owners who've already mentioned the glacially slow repair process. In terms of products, I'd like to see the M's form factor get back to the size and weight of a film M. With miniaturization of electronics, there should be no reason for the bloated size of the digital M. Imagine the next generation Monochrom the size of an M7, with an updated LCD and QUIET shutter. I'd buy two -- 'coz you know one is going to be sent in for a 4 month repair at some point Link to post Share on other sites More sharing options...
MarkP Posted April 24, 2015 Share #171 Posted April 24, 2015 Please excuse this post being longer than one sentence. So I was the first to post a reply here on March 4 complaining about slow service times following numerous problems in the past. This post was prompted by my having just sent two lenses in for repairs and previous abysmal service delays. My lenses were received by the authorised Australian service centre on 14 Jan. I have received one lens back a week ago only because I complained as it was back to fix a previous unsatisfactory repair job. I still don't even have an estimated date of return for the second lens and am soon to travel and I want to take this lens with me. This is not the fault of the local agents. With all due respect Mr Kaitner, this is crap service and incredibly disrespectful to Leica owners. I did not pay a small fortune for my equipment to spend such a long time elsewhere. It is hard to remain polite about this situation! PLEASE improve service and support. This would not be tolerated anywhere else. Link to post Share on other sites More sharing options...
MarkP Posted April 24, 2015 Share #172 Posted April 24, 2015 One strength to retain is the Barnack principle - keep the quality high and the form and weight small. Optics should be the world's best within a size / weight constraint. The 50mm APO lens is the example that comes to mind. Zeiss equals/exceeds you in optics with their Otus lenses (which I also use), but at a hefty price in size and weight. Apples and oranges then. But where they beat you where they shouldn't is QC. The Otus lenses are flawless, copy-to-copy. Leica needs to up its QC on what leaves your factories if you want to maintain the prices that demand such quality. ...and then we send our new lenses back to fix under warranty but they are gone for at least three months. Link to post Share on other sites More sharing options...
pico Posted April 25, 2015 Share #173 Posted April 25, 2015 Master clear-coat. It is not hard. Then offer clear-coated brass top and bottom bodies. . Link to post Share on other sites More sharing options...
MarkP Posted May 12, 2015 Share #174 Posted May 12, 2015 It's now 13 May (FOUR MONTHS since I sent my lens in to you for service) and I still don't know when it is coming back Mr Kaitner. If I provided my patients with equivalent levels of care they would all be dead. Hello. Is anybody out there. Link to post Share on other sites More sharing options...
LCL999 Posted May 29, 2015 Share #175 Posted May 29, 2015 Science - a camera and accessories for the astronomer, the microscope, the laboratory with features for time lapse, remote control, infra-red, under-water. Market - universities, schools, corporate labs. Link to post Share on other sites More sharing options...
Paolo.Battista Posted June 2, 2015 Share #176 Posted June 2, 2015 And obviously remember that in Italy there are 30 milions of Technical Commissioner of the National Football Team. On Leica Forum there are much less Leica CEO, but they are quite a lot anyway :-) just joking... Link to post Share on other sites More sharing options...
peterv Posted June 3, 2015 Share #177 Posted June 3, 2015 Congratulations on your new job! I'm happily working with my S2-P with 24, 70CS and 120CS. I'd like the user base of the S system to grow further, it's a wonderful system. Perhaps the price of the S system should come down a bit, so that more photographers can enjoy the great IQ. Link to post Share on other sites More sharing options...
earleygallery Posted June 3, 2015 Share #178 Posted June 3, 2015 Whatever you do, don't release a fixed lens full frame 'compact' with a 28mm lens and no built in viewfinder. Link to post Share on other sites More sharing options...
Paolo.Battista Posted June 5, 2015 Share #179 Posted June 5, 2015 Whatever you do, don't release a fixed lens full frame 'compact' with a 28mm lens and no built in viewfinder. Yes, 35 mm lens and built in viewfinder. But the 35mm guys seem to be now quite rare... in terms of global numers, obviously. Link to post Share on other sites More sharing options...
Paolo.Battista Posted June 5, 2015 Share #180 Posted June 5, 2015 Congratulations on your new job! I'm happily working with my S2-P with 24, 70CS and 120CS. I'd like the user base of the S system to grow further, it's a wonderful system. Perhaps the price of the S system should come down a bit, so that more photographers can enjoy the great IQ. Want to now the team composition? Link to post Share on other sites More sharing options...
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