marknorton Posted December 7, 2013 Share #1 Â Posted December 7, 2013 Advertisement (gone after registration) A new servicing SNAFU. Â My APO 50 Summicron ASPH has now been serviced to fix the central veiling flare and sent back to me except.... Â ... the lens I received back is a battered 50mm Summilux ASPH. Heaven knows where the Summicron has gone. Â The serial of the Summilux is 4069411, black with a UV filter and rear lens cap and, IMHO, unacceptably stiff focussing (I have two copies to compare it against), grubby aperture ring engravings, wear on the lens mount and anodising wear on the aperture ring, lens barrel, lens mount and focussing ring. Â Does it belong to anyone here? Â Needless to say, I've sent an email to the ever helpful Andrea Frankl but will insist that the lens goes through the servicing process again, including the elimination of any cosmetic damage caused while it's been AWOL and outside Leica's control. Â As I said, a shambles. Link to post Share on other sites More sharing options...
Advertisement Posted December 7, 2013 Posted December 7, 2013 Hi marknorton, Take a look here Service Shambles. I'm sure you'll find what you were looking for!
jaapv Posted December 7, 2013 Share #2  Posted December 7, 2013 Ah - I wondered why my lens suddenly lost a stop in being serviced :D:D.  If they just exchange the aperture rings all will be fine  Seriously, I think somebody in the shipping department will have very red ears now… Link to post Share on other sites More sharing options...
junah1 Posted December 7, 2013 Share #3 Â Posted December 7, 2013 It is very disappointing and worrying, but I am sure Leica are as keen to reunite you with your lens as you are, I always say you find how good a company is when things go wrong, this is their opportunity to impress you. Link to post Share on other sites More sharing options...
marknorton Posted December 7, 2013 Author Share #4 Â Posted December 7, 2013 Well of course it's Saturday and I don't expect even the excellent Andrea Frankl is keen to hear from me on a weekend. Â As Jaap says, it's a shipping error - the documents were correct but the lens not. However, the lens had been with DHL for more than a week because I was away so it's a little surprising the other recipient has not complained and Leica has not been in touch. Â Mind you, if I was to receive a mint APO 50 instead of this beat up Summilux, I'd think Christmas had come early. All it needs is for the intended recipient to claim there was no lens in the box at all and Leica will have no idea where it went. Â Still, I got a new M Typ 240 after I complained about the state of it after service, my position now (hardening by the hour) is that I'd like a new APO 50 with an R to M adapter thrown in for Christmas. Link to post Share on other sites More sharing options...
250swb Posted December 7, 2013 Share #5 Â Posted December 7, 2013 ... the lens I received back is a battered 50mm Summilux ASPH. Heaven knows where the Summicron has gone. Â Not a good time for somebody to start a thread with the words 'New APO Summicron for Christmas!' Â Of course your lens may not have left the factory, but if it has and gets returned I'd want a new one, it may have been dropped in shock! Â Steve Link to post Share on other sites More sharing options...
jaques Posted December 7, 2013 Share #6  Posted December 7, 2013 well no one has blogged about their summilux to APO summicron 'upgrade' yet:  https://www.google.com.au/search?q=4069411+summilux&ie=utf-8&oe=utf-8&rls=org.mozilla:en-US:official&client=firefox-a&gws_rd=cr&ei=-BSjUsG4H8ueiQfDxYGIDg  If Leica agreed to give you a new M body- and also agrees to send you a new lens- then I definitely want my random self timer (RSTM) M replaced- and fast. Link to post Share on other sites More sharing options...
jaapv Posted December 7, 2013 Share #7 Â Posted December 7, 2013 Advertisement (gone after registration) I think Leica has a very smart QC system - they concentrate all errors on one person. Link to post Share on other sites More sharing options...
earleygallery Posted December 7, 2013 Share #8 Â Posted December 7, 2013 That's a howler even by Leica standards!! Â I'm sure the other party (assuming your lens has been sent to someone else) is keeping quiet and hoping they don't get a call. Â Good luck with that one. I'd be asking Leica for a new replacement by return. Link to post Share on other sites More sharing options...
semi-ambivalent Posted December 7, 2013 Share #9 Â Posted December 7, 2013 FWIW, the delivery of my MP ALC a few weeks ago was delayed because Leica shipped the wrong camera to the vendor. Link to post Share on other sites More sharing options...
tobey bilek Posted December 7, 2013 Share #10 Â Posted December 7, 2013 Stuff happens. I know someone who got a digi M back without the red dot, just a big hole in the front and the RF out of adjustment. You just know NOBODY looked at it. Â I am sure they will make it up to you. Just hope they can find/recover your lens or you will have to wait for the next production run. Â Somebody is looking for their lux, or may they got a new APO Summicron. Â Let us know what happens. Link to post Share on other sites More sharing options...
marknorton Posted December 7, 2013 Author Share #11 Â Posted December 7, 2013 My position is quite clear. If the lens has left Leica, I want a new lens. Link to post Share on other sites More sharing options...
semi-ambivalent Posted December 7, 2013 Share #12 Â Posted December 7, 2013 Stuff happens. Â Yes stuff does happen, but people tend to think it happens when dealing with much bigger volumes of merchandise than what one would think goes through Leica. Of course without numbers and ratios, and without insider knowledge (and I'd bet somebody has some) there is no way to know why these things happen and how often. Best to use the energy constructively, wish the best for the return of the lost optic, and go take some pictures. Link to post Share on other sites More sharing options...
bideford Posted December 7, 2013 Share #13  Posted December 7, 2013 A new servicing SNAFU. The serial of the Summilux is 4069411, black with a UV filter and rear lens cap and, IMHO, unacceptably stiff focussing (I have two copies to compare it against), grubby aperture ring engravings, wear on the lens mount and anodising wear on the aperture ring, lens barrel, lens mount and focussing ring.  Does it belong to anyone here?   This is not going to tempt the actual owner to fess up...... Link to post Share on other sites More sharing options...
Paul J Posted December 7, 2013 Share #14 Â Posted December 7, 2013 Accidents happen and this is forgivable so long as wrongs are made right. Â My guess is they have no idea where your lens will be anyway so you're more than likely to get a new one. Link to post Share on other sites More sharing options...
250swb Posted December 7, 2013 Share #15 Â Posted December 7, 2013 I'm sure the other party (assuming your lens has been sent to someone else) is keeping quiet and hoping they don't get a call. Â Not necessarily, if it was a well used lens the Summilux was probably loved and cherished, after all it had been sent for a service. Somebody may now be holding an APO Summicron at arms length between two fingers and saying 'what the f**k is this?' Â Steve Link to post Share on other sites More sharing options...
jaques Posted December 8, 2013 Share #16 Â Posted December 8, 2013 that's an interesting point: as a long time dealer in vintage and collectible cameras it is a fact that cameras with a lot of wear and tear on them: are often proven performers- obviously well loved- and obviously having lead a productive and useful life- whilst MINT condition vintage cameras- can often have problems. This is particularly true of vintage Russian cameras: the mint ones are often mint because they never worked correctly from the factory and so were relegated to a cupboard. If you want a good Moskva 4- look for one with all the paint gone from the edges and brassing on the controls- it will cost a lot less and likely work better. Link to post Share on other sites More sharing options...
thighslapper Posted December 8, 2013 Share #17 Â Posted December 8, 2013 My position is quite clear. If the lens has left Leica, I want a new lens. Â ...... a very useful test to see if the Apo 50/2 is actually currently in production..... Â I suspect the cupboard is bare ...... apart possibly from another left over as the owner has been shipped something else....... or one they have been repeatedly hitting with a hammer to get it to work properly Link to post Share on other sites More sharing options...
LeicaPassion Posted December 8, 2013 Share #18 Â Posted December 8, 2013 A brand new lens is least Leica should do for you. It should be shipped immediately, provided one even exists. Link to post Share on other sites More sharing options...
marknorton Posted December 9, 2013 Author Share #19 Â Posted December 9, 2013 Pleased to say the ever helpful Andrea Frankl has tracked down my lens and it's on its way back to me. Fortunately, it had not been sent out. Â What a real asset to Leica she is. Link to post Share on other sites More sharing options...
Guido Posted December 9, 2013 Share #20 Â Posted December 9, 2013 Pleased to say the ever helpful Andrea Frankl has tracked down my lens and it's on its way back to me. Fortunately, it had not been sent out. Maybe, due to a clandestine face-saving operation at Solms, your lens has become one of two sought-after samples with identical serial numbers Link to post Share on other sites More sharing options...
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