farnz Posted July 28, 2011 Share #21 Posted July 28, 2011 Advertisement (gone after registration) ... Malcolm cuts in batches ... Jan, Did you mean Morgan (Morgan Sparks) by any chance? Pete. Link to post Share on other sites More sharing options...
Advertisement Posted July 28, 2011 Posted July 28, 2011 Hi farnz, Take a look here Order Overdue with cameraleather.com. I'm sure you'll find what you were looking for!
doubice Posted July 28, 2011 Share #22 Posted July 28, 2011 Jan, Did you mean Morgan (Morgan Sparks) by any chance? Pete. Pete, Of course I did. Who the hell is Malcolm? Best, Jan Link to post Share on other sites More sharing options...
miss_emma_jade Posted August 2, 2011 Share #23 Posted August 2, 2011 my griptac for a 11f arrived 10 days after placing the order, in tasmania, australia~ just fyi! Link to post Share on other sites More sharing options...
A. Cheng Posted August 2, 2011 Author Share #24 Posted August 2, 2011 I wrote to Morgan again through his website. Unfortunately I have not received any reply yet. Link to post Share on other sites More sharing options...
CrisRose Posted August 6, 2011 Share #25 Posted August 6, 2011 My brown goatskin leather came in about 3 weeks about a month ago Link to post Share on other sites More sharing options...
A. Cheng Posted August 10, 2011 Author Share #26 Posted August 10, 2011 Envy you as well. Mine is very likely down the drain now. Perhaps, he has sent them out long time ago but lost somewhere. Link to post Share on other sites More sharing options...
A. Cheng Posted August 10, 2011 Author Share #27 Posted August 10, 2011 Advertisement (gone after registration) Demand your money back, if he hasn't sent it to you. The money is not much, just around USD300. What this thing really hurts me is: I respected his professionalism from posts in this and other Leica user forum. I admired his product quality and wide choices of materials from his website. I totally trusted him and ordered four in two consecutive orders within 2-3 weeks. What I have got now as a loyal and supporting customer is NOTHING, no reply to many of my e-mails, no delivery, basically dead. In the middle of the night when I think about this, I couldn't convince myself that this could happen. I know he is flooded with emails, business was interrupted by a natural disaster, he is only a small operation...but he must have at least kept an order record on a piece of paper, if not a computer. I am almost 90% sure he is aware of my overdue orders and he just ignores it or couldn't care any less. If the leathers were sent but lost he must have a record and should take initiative to explain to me why they are delayed. Compared to the money which could buy me a nice old Elmar, being let down hurts more. Link to post Share on other sites More sharing options...
Keith (M) Posted August 10, 2011 Share #28 Posted August 10, 2011 Sorry to read about the trouble with your order. To my mind, $300 is not to be let go without a fight - can you not pursue him or a refund via PayPal? Have you reported the vendor and/or non-delivery to PayPal? Link to post Share on other sites More sharing options...
A. Cheng Posted August 10, 2011 Author Share #29 Posted August 10, 2011 Sorry to read about the trouble with your order. To my mind, $300 is not to be let go without a fight - can you not pursue him or a refund via PayPal? Have you reported the vendor and/or non-delivery to PayPal? Thanks, Keith, for your encouragement. I wrote him 6-7 emails but no reply, which means I have no chance to discuss this with him. I am not very experienced in how to report this to PayPal. I also heard that PayPal only takes care of issues within 45 days only. My payment was 5 months ago. A member here passed a phone number to me to call. Does anyone here know which State in the USA cameraleather.com is? I am in Beijing and need to figure out the time difference. Link to post Share on other sites More sharing options...
madNbad Posted August 11, 2011 Share #30 Posted August 11, 2011 After reading about your experience I feel lucky to have my camera recovered and returned in only three months. SP Designs is in Vermont, placing it the Eastern U.S. time zone or GMT -5. Hope this helps and good luck. Link to post Share on other sites More sharing options...
Twotone Posted August 11, 2011 Share #31 Posted August 11, 2011 Can you not send him a 'proper letter' ? I find your experience appalling on the face of it. I run a small business and there is absolutely no excuse for such bad customer service, if the guy is under pressure then he should employ someone to at least help out with the admin. I would send a letter by recorded mail and tell him that I demand my money back otherwise I will employ a debt collector to recover the money for me. Hope this helps. Tony Link to post Share on other sites More sharing options...
daveleo Posted August 11, 2011 Share #32 Posted August 11, 2011 Hello As I am one of the guys who praised the work of Morgan, this thread bothered me. I just sent him an e-mail letting him know about the bad publicity this issue is getting him. In the past, he has usually reacted to these notes from me by responding to the person. I have no idea whatever what is going on here, but I thought I may possibly do some service. Hope this works out. $300 is a bunch of money in my world. To my knowledge, no one has ever been cheated by Morgan . . . but my perception is that he does all this work by hand on an as-ordered basis. Not offering excuses, just explanations. I actually don't know him. Link to post Share on other sites More sharing options...
madNbad Posted August 12, 2011 Share #33 Posted August 12, 2011 In support of Morgan I will say he was having problems contacting me through my e-mail account. I received messages from not only the business account but also his personal e-mail account and his phone. I haven't ordered any DIY material but I was very pleased with the quality of the covering material and the workmanship on my 111c. Hopefully this is an anomaly and will be corrected. SP Designs is one of the few companies to provide not only the recovering material but also the service. There a fewer companies willing and able to provide the services for the cameras we cherish and I am sure they are often overwhelmed. Our patience will be encouraged with better communication. Link to post Share on other sites More sharing options...
jaapv Posted August 12, 2011 Share #34 Posted August 12, 2011 Having had exactly the same experience with John Milich, I can fully sympthize. The money is not much, just around USD300. What this thing really hurts me is: I respected his professionalism from posts in this and other Leica user forum. I admired his product quality and wide choices of materials from his website. I totally trusted him and ordered four in two consecutive orders within 2-3 weeks. What I have got now as a loyal and supporting customer is NOTHING, no reply to many of my e-mails, no delivery, basically dead. In the middle of the night when I think about this, I couldn't convince myself that this could happen. I know he is flooded with emails, business was interrupted by a natural disaster, he is only a small operation...but he must have at least kept an order record on a piece of paper, if not a computer. I am almost 90% sure he is aware of my overdue orders and he just ignores it or couldn't care any less. If the leathers were sent but lost he must have a record and should take initiative to explain to me why they are delayed. Compared to the money which could buy me a nice old Elmar, being let down hurts more. Link to post Share on other sites More sharing options...
iphoenix Posted August 12, 2011 Share #35 Posted August 12, 2011 As part of a "restoration" of a virtually mint M1 (except leather), I had Camera Clinic (Aust.) do a CLA plus leather replacement (original pattern), plus lens clean and service (summitar). The lot cost me A$690 and the result was excellent. However it took around 4 months for the leather to arrive for the replacement. Is that now the standard for the industry? Link to post Share on other sites More sharing options...
sebastel Posted August 12, 2011 Share #36 Posted August 12, 2011 waiting since november 2010, and did not even receive a mail in response to my inquiry. Link to post Share on other sites More sharing options...
A. Cheng Posted August 12, 2011 Author Share #37 Posted August 12, 2011 Hello As I am one of the guys who praised the work of Morgan, this thread bothered me. I just sent him an e-mail letting him know about the bad publicity this issue is getting him. In the past, he has usually reacted to these notes from me by responding to the person. I have no idea whatever what is going on here, but I thought I may possibly do some service. Hope this works out. $300 is a bunch of money in my world. To my knowledge, no one has ever been cheated by Morgan . . . but my perception is that he does all this work by hand on an as-ordered basis. Not offering excuses, just explanations. I actually don't know him. Thanks for your help, Dave. I just received an email from Morgan (from his personal account) that he is looking into the matter and will revisit my orders once he gets back to office. I replied with thanks and attachments of details of the orders and PayPal transaction reference hoping that would help him to speed up a solution. As mentioned by Morgan, a few members inform him my issue. He did not mention the names. Here I would like to express my gratitude to all of you helping this out. Link to post Share on other sites More sharing options...
doubice Posted August 19, 2011 Share #38 Posted August 19, 2011 Ordered a VH Black Vinyl Leatherette from Morgan to re-cover a Yashica FX-3 on August 13. Arrived today, August 18....... now that was fast! Best, Jan Link to post Share on other sites More sharing options...
jaques Posted August 19, 2011 Share #39 Posted August 19, 2011 I had similar experiences. One order arrived in a timely fashion- the next took several months and was missing one set of leather I ordered. But I really love his work- it is a great product and very well priced. I am just about to order another set for rolleiflex- touching wood now... Link to post Share on other sites More sharing options...
bugsbugs Posted October 6, 2011 Share #40 Posted October 6, 2011 I have my order placed in Nov-2010 for 2 sets of leather for my M3 - Saddle Tan and Mahogany. It has been over 11 months and I have tried to email him several times without any response too. I know he is busy and need to handle a lot of orders but having waited for 11 months without any response seems not quite reasonable for customer like us. Link to post Share on other sites More sharing options...
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