wlaidlaw Posted March 1, 2011 Share #21 Posted March 1, 2011 Advertisement (gone after registration) I would not hold your breath waiting for the credit card company/bank to sort anything out. A car rental company took an un-authorised £800 from my card on 7th of January (double payment for a car rental that was pre-paid with the payment taken after return of car). I am still waiting for the bank or the rental company to refund my card, in spite of recorded delivery letters, faxes, solicitors letters etc. Wilson Link to post Share on other sites More sharing options...
Advertisement Posted March 1, 2011 Posted March 1, 2011 Hi wlaidlaw, Take a look here Leica Customer Service. I'm sure you'll find what you were looking for!
andybarton Posted March 1, 2011 Share #22 Posted March 1, 2011 Have you telephoned Leica Customer Service, or just sent them emails? Link to post Share on other sites More sharing options...
earleygallery Posted March 1, 2011 Share #23 Posted March 1, 2011 Annibale, look at it another way, you're getting a repaired (and probably CLA'd as new) Leica M7 for 335 euro's (the 80 euros you would otherwise have to pay were wasted anyway). Not that bad an outcome really. Link to post Share on other sites More sharing options...
jaapv Posted March 1, 2011 Share #24 Posted March 1, 2011 Of course you're right, James, but I must confess I'd be upset at the way things went as well. Link to post Share on other sites More sharing options...
sparkie Posted March 2, 2011 Share #25 Posted March 2, 2011 Yes, its the principle, more than anything else Link to post Share on other sites More sharing options...
earleygallery Posted March 2, 2011 Share #26 Posted March 2, 2011 Of course you're right, James, but I must confess I'd be upset at the way things went as well. I guess I would too Jaap, but I'd remain calm and pick up the phone to sort it out. If the alternative is to stress out and talk about getting lawyers involved etc., as Annibale is doing, then maybe it's better to sit back and take a more rational view of the situation - it would be cheaper than lawyers and less damaging to ones health! Link to post Share on other sites More sharing options...
lumini Posted March 2, 2011 Share #27 Posted March 2, 2011 Advertisement (gone after registration) I have the opposite problem: I have had my M9 and lenses back from Solms for more than a month but payment still hasn't been requested from my bank. I have prodded the Gnomes gently again today. Incidentally, although very, very expensive, the work was well worth it IMHO. Rangefinder re-adjusted (free) and the three lenses coded and adjusted (very not free). Solms even replaced without my asking the little red dot on my 90 Elmarit-M which fell off years ago. My 35 Summicron (iv) now has a focussing ring which moves as if bathed in treacle rather than rattling around. The gnomes move in mysterious ways. Geoff Link to post Share on other sites More sharing options...
andybarton Posted March 2, 2011 Share #28 Posted March 2, 2011 Annibale I have had a couple of emails from my contact at Leica UK, who are aware of this thread. I have been asked to pass on a message that they have raised this problem with Customer Service in Solms on your behalf and someone will be in touch with you. They apologise for the inconvenience and will get the problem resolved for you. I hope that this helps. It seems to me that this is a simple error on Solms part and they will make sure that it is rectified. Link to post Share on other sites More sharing options...
marknorton Posted March 2, 2011 Share #29 Posted March 2, 2011 Just to redress the balance, I had a call from Leica UK yesterday to tell me my Digilux 2 is back from repair in Solms, free of charge replacement sensor, about 3 weeks. I'm more than happy. My experience with Solms has always been nothing less than excellent and I'm also finding the restructured Leica UK more effective in responding to my needs than before. So while the OP might want to portray Leica as a bunch of crooks out to rob him of €330, it simply is not the case. There's been a mis-understanding somewhere and if you work out how many different repairs they have to handle, SNAFU's will happen from time to time. Annibale, no idea what you do for a living but you never ever make any sort of error, right? Link to post Share on other sites More sharing options...
scsambrook Posted March 2, 2011 Share #30 Posted March 2, 2011 . . . So while the OP might want to portray Leica as a bunch of crooks out to rob him of €330, it simply is not the case. There's been a mis-understanding somewhere and if you work out how many different repairs they have to handle, SNAFU's will happen from time to time. Annibale, no idea what you do for a living but you never ever make any sort of error, right? Perhaps Mark is being unduly hard hard in asserting that Annibale wants suggest that Leica are 'a bunch of crooks' . . . those were not his words. He was upset, and quite reasonably so, with a situation that must have seemed to be spiraling completely out of his control. That's all. Any 'snafu' (which acronym I believe actually stands for "Situation Normal - All Fouled Up) that wrongly takes money from someone is not to be taken lightly and hopefully someone from Leica Camera will even now be making a suitable apology and organising a refund for Annibale. We all make errors, but some are by their nature more serious than others and, like it or nor, this is one of the more serious sort. So, maybe we should not be unduly critical of Annibale, eh? Link to post Share on other sites More sharing options...
jaapv Posted March 2, 2011 Share #31 Posted March 2, 2011 Not quite fouled I think, somewhat less "salonfähig" Imo a big thank you to Andy is due... Link to post Share on other sites More sharing options...
andybarton Posted March 2, 2011 Share #32 Posted March 2, 2011 I can only take the credit for passing on the message from Leica. Link to post Share on other sites More sharing options...
jaapv Posted March 2, 2011 Share #33 Posted March 2, 2011 Reestablishing communication is always a good thing Link to post Share on other sites More sharing options...
andybarton Posted March 2, 2011 Share #34 Posted March 2, 2011 I'd still like to know whether Annibale telephoned Leica CS. Link to post Share on other sites More sharing options...
juergen Posted March 2, 2011 Share #35 Posted March 2, 2011 Not quite fouled I think, somewhat less "salonfähig" Imo a big thank you to Andy is due... Push the button then. Juergen Link to post Share on other sites More sharing options...
jaapv Posted March 2, 2011 Share #36 Posted March 2, 2011 Ok,ok I will, but it produces just a small "thank you"... Link to post Share on other sites More sharing options...
Overgaard Posted March 2, 2011 Share #37 Posted March 2, 2011 I think the normal thing is that you get the quote, and then when you have accepted it and given your credit card details, they will perform the repair. I have an account already where they have my credit card details and I have signed that any repair up to a certain amount can be performed without approval (so as to save time). Link to post Share on other sites More sharing options...
pico Posted March 2, 2011 Share #38 Posted March 2, 2011 I think 2 weeks is much too long to think about an estimate, they are there to repair your camera, not sit on their hands while you make up your mind. I'm glad you do not represent Leica. Link to post Share on other sites More sharing options...
marknorton Posted March 2, 2011 Share #39 Posted March 2, 2011 I'm glad you do not represent Leica. So, probably, are they! Link to post Share on other sites More sharing options...
juergen Posted March 2, 2011 Share #40 Posted March 2, 2011 I think 2 weeks is much too long to think about an estimate, they are there to repair your camera, not sit on their hands while you make up your mind. Do you really think that customer service has been sitting on their hands for two weeks, waiting for a response? If that were the case, I ask myself why repairs, that have been authorised, take so long. Having said that, I have only had very positive experiences with Leica CS over the years. No complaints at all. But what the hell, shit happens and I am sure it can be sorted out if only Annibale would follow the advice to pick up the phone and talk to them!!! But it seems to be easier to complain than to do something positive about it. Juergen Link to post Share on other sites More sharing options...
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