kcheung Posted December 1, 2010 Share #1 Posted December 1, 2010 Advertisement (gone after registration) Hello all, I am new to the forum. Just got a used M8.2 and while taking test pictures on a white background, I have noticed a faint yellow-ish oval "halo" around the center of the LCD display. I have confirmed that it is not caused by either the lens or scratches on the camera sensor as this "halo" remains at the same spot/size when I zoom in on the pictures on the LCD screen, and I do not see this when viewing the pictures I shot on the computer. After doing some research online, I came across some earlier posts on this forum regarding the "coffee ring". Can someone please confirm if this is what's happening to me too? It seems like it is not the same shape as what's been posted before. Since this is a used one there is no more warranty on the camera, does anyone know how much it will take to replace the LCD screen if I decide to do so? Can it be replaced in NJ or does it have to be sent to Solm? Thanks. Welcome, dear visitor! As registered member you'd see an image here… Simply register for free here – We are always happy to welcome new members! Link to post Share on other sites Simply register for free here – We are always happy to welcome new members! ' data-webShareUrl='https://www.l-camera-forum.com/topic/138296-is-this-coffee-ring-on-my-lcd-screen/?do=findComment&comment=1519101'>More sharing options...
Advertisement Posted December 1, 2010 Posted December 1, 2010 Hi kcheung, Take a look here Is this coffee ring on my LCD screen?. I'm sure you'll find what you were looking for!
jaapv Posted December 1, 2010 Share #2 Posted December 1, 2010 Why not upgrade to a sapphire LCD cover? Link to post Share on other sites More sharing options...
Nicoleica Posted December 1, 2010 Share #3 Posted December 1, 2010 Hi. Yes, sadly that looks like the 'coffee ring' mark. Although it is a rather smaller example than many that I've seen. Perhaps this is the 'espresso' variant? Perhaps others can help to advise you on the cost? There have been suggestions that as this is a known problem that Leica should repair this at no cost to the owner. But it would appear that experiences may vary from case to case. You might wish to contact Leica in NJ, sending them details and pictures of the problem. They should be able advise you better on how they would correct this, and then, if a cost is mentioned, the haggling can begin. Link to post Share on other sites More sharing options...
andybarton Posted December 1, 2010 Share #4 Posted December 1, 2010 Why not upgrade to a sapphire LCD cover? Not everyone wants to pay for an expensive upgrade for a problem that is a "known issue" by Leica and should be fixed by them. IMHO. If I'd bought an M8, and this happened to my camera, I'd be cheesed off if it was suggested I should pay €1,000 for an upgrade, when this is clearly a faulty screen. Link to post Share on other sites More sharing options...
kcheung Posted December 2, 2010 Author Share #5 Posted December 2, 2010 Nicoleica - Thanks for the advice. I will try to contact Leica NJ and see if they can repair it for free since it is a well known problem. Hopefully they will be able to do it. I was just surprised to hear that there is even possibility to get them to do this at no cost. Anyone else have been successful in getting it fixed for no cost, or any advice how much it will cost if Leica is not going to cover it? jaapv/andybarton - mine is already a M8.2 so the screen is sapphire I believe? Link to post Share on other sites More sharing options...
ho_co Posted December 2, 2010 Share #6 Posted December 2, 2010 ... Perhaps this is the 'espresso' variant? ... Nicole, for shame! Link to post Share on other sites More sharing options...
WestMichigan Posted December 2, 2010 Share #7 Posted December 2, 2010 Advertisement (gone after registration) Me thinks since it is so pale, it's of the 'Tea' Subset rather than the rich and strong 'Espresso' Variant. Don't you agree? Perhaps this is the 'espresso' variant? Link to post Share on other sites More sharing options...
camnoj Posted December 2, 2010 Share #8 Posted December 2, 2010 I've just sent mine back with the coffee stain problem. It is a bit annoying but I did get a nice letter of apology from Leica and it looks like they're going to service the camera. So I'm relatively happy and it was a good excuse to dig out my Digilux 2 and remind myself what a great camera that is also. ;-) Link to post Share on other sites More sharing options...
Doc Henry Posted December 2, 2010 Share #9 Posted December 2, 2010 Hi. Yes, sadly that looks like the 'coffee ring' mark. Although it is a rather smaller example than many that I've seen. Perhaps this is the 'espresso' variant? Perhaps others can help to advise you on the cost? There have been suggestions that as this is a known problem that Leica should repair this at no cost to the owner. But it would appear that experiences may vary from case to case. You might wish to contact Leica in NJ, sending them details and pictures of the problem. They should be able advise you better on how they would correct this, and then, if a cost is mentioned, the haggling can begin. But Nicole, it can disappear, no ? anyway, if it is a problem of sealing (see this link) http://www.l-camera-forum.com/leica-forum/leica-m8-forum/132075-coffee-ring-cured-itself.html should send the camera for repair ? I confess, I do not know anything about this problem. Henry Nicole i really enjoy a good Italian espresso That's good ! Link to post Share on other sites More sharing options...
gravastar Posted December 2, 2010 Share #10 Posted December 2, 2010 ............................... - mine is already a M8.2 so the screen is sapphire I believe? Is the camera really an M8.2 or is it a M8.2u, ie. upgraded M8. If it's an upgrade it may not have a sapphire screen. With the upgrade program you could choose which of the upgrades/changes to have; framelines, shutter and or sapphire screen. Bob. Link to post Share on other sites More sharing options...
kcheung Posted December 2, 2010 Author Share #11 Posted December 2, 2010 camnoj - is your camera still under warranty, or is Leica going to replace the screen for you for free even it is out-of-warranty as they acknowledge that this is a manufacturing issue? Also, is yours a M8, M8.2 or M8.2u? gravastar - mine is a M8.2, not an upgrade so it already has the sapphire screen. Henry - thanks for the link. It is tempting for me to just put it close to a warm blower and see if the condensation will go away - but at the same time I don't want to get the unit too warm and cause other problems... If Leica is not willing to replace the part for free, anyone knows how much the service will cost? Link to post Share on other sites More sharing options...
Doc Henry Posted December 2, 2010 Share #12 Posted December 2, 2010 " If Leica is not willing to replace the part for free, anyone knows how much the service will cost? " Cheung, 750 E for a new one ! see here : Leica Camera AG - Service - M8 Upgrade Henry Link to post Share on other sites More sharing options...
ho_co Posted December 2, 2010 Share #13 Posted December 2, 2010 ... If Leica is not willing to replace the part for free, anyone knows how much the service will cost? I think the reason no one has responded to the question is that no one knows. When you send the camera to Leica, they'll either do it at no charge or they'll send you an estimate, so you'll be the first on your block to know. " If Leica is not willing to replace the part for free, anyone knows how much the service will cost? "Cheung, 750 E for a new one ! see here : Leica Camera AG - Service - M8 Upgrade Not even comparable. That's the price for a customer to pay because he wants to spend the extra money to make his camera more "up to date," not the price Leica will charge for replacing a defective unit. I think the reason no one knows the price is that no one has had to pay for the repair. If you want to know the cost, CALL LEICA and ask them. Side comment: Weren't the "coffee rings" already being seen before the M8.2 appeared and brought along the chance to upgrade various aspects of the M8? Consider from Leica's viewpoint: Instead of Leica having to pay to replace defective LCD cover plates, why not get the customer to pay them to "upgrade" the LCD cover? The sapphire glass of the M8.2 was probably already seen as an opportunity to raise the price on the camera and generate some "upgrade" cash, because the M9 was already well along in planning without the sapphire glass. (Pure speculation from my side.) Look how long we had known that certain changes would be upgradable for current owners. Didn't we hear about that nearly a year before the M8.2? In other words, Leica was already preparing us to spend more on our M8's for modifications they knew were forthcoming. It's likely they also knew in advance that the M9 wouldn't have the sapphire glass. Link to post Share on other sites More sharing options...
jsrockit Posted December 2, 2010 Share #14 Posted December 2, 2010 I'm starting to see it on my M8.2 as well... grrr. Expensive pieces of shat really. Link to post Share on other sites More sharing options...
ho_co Posted December 2, 2010 Share #15 Posted December 2, 2010 Yeah, I know what you mean. Funny, though, how picky we all are about the screen esthetics. Doesn't really make any difference to the image, but the trouble is that it's visible every time you look at the LCD. Link to post Share on other sites More sharing options...
wda Posted December 2, 2010 Share #16 Posted December 2, 2010 OP, welcome to the forum! Assuming you bought the camera from a dealer, he should cover the repair cost, if any is incurred. Most dealers offer some sort of limited warranty for a short period, say 6 or 12 months. Link to post Share on other sites More sharing options...
kcheung Posted December 3, 2010 Author Share #17 Posted December 3, 2010 ho_co - I have emailed Leica NJ and will see what they have to say. However, if they charge 750 Euro for an upgrade, I would assume that if they charge the service fee, the replacement should be the same price if not cheaper? wda - I got it used from a private seller on ebay so no warranty... Link to post Share on other sites More sharing options...
ho_co Posted December 3, 2010 Share #18 Posted December 3, 2010 As I said above, repairs are normally priced differently from vanity purchases, and repairs of initially defective items differently yet. In my experience, worrying in advance what something is going to cost is counterproductive. If you send in the camera, Leica will send you an estimate. You accept or refuse the estimate. Simple as that. It's Leica's rule that any camera that comes in be gone over from top to toe, so the estimate they send is for returning the camera to current standard--and they give you a year's guarantee on the whole camera for that reason. Do keep us posted! Link to post Share on other sites More sharing options...
camnoj Posted December 24, 2010 Share #19 Posted December 24, 2010 camnoj - is your camera still under warranty, or is Leica going to replace the screen for you for free even it is out-of-warranty as they acknowledge that this is a manufacturing issue? Also, is yours a M8, M8.2 or M8.2u? gravastar - mine is a M8.2, not an upgrade so it already has the sapphire screen. Henry - thanks for the link. It is tempting for me to just put it close to a warm blower and see if the condensation will go away - but at the same time I don't want to get the unit too warm and cause other problems... If Leica is not willing to replace the part for free, anyone knows how much the service will cost? Mine is the M8, I put a note in pleading for it to be back by Christmas - I have tracking number from UPS for delivery on the 24th of December. A big thank you to Leica if you're reading this! Link to post Share on other sites More sharing options...
jaques Posted December 27, 2010 Share #20 Posted December 27, 2010 I had this issue and it turned into a huge nightmare. Two trip to Solms from Australia (first trip they didn't replace the screen) and over 1800 AUD in expenses.... no sapphire for that price (though I did get a new front plate whatever that is)- and a five month repair time :-( - and in the end they didn't replace the actual cover screen only the LCD behind it. So the screen was still scratched. This was after they told me the cover screen would be replaced as well... Originally Leica said they would repair it for free- but when they got the camera they changed their mind... with no explanation beyond saying the warranty was expired. This wasn't an explanation as they knew that before I sent the camera... They have now accepted that the way I was treated was totally unfair- a complete mess- and have offered me a 200 Euro cheque to cover some of my losses... I am considering my options. The 200 Euro just about covers the postage for the second trip to Solms... Unfortunately Australian banks will charge me around 25 Euro just to cash the cheque... My advice: get Leica to confirm in writing that it is a manufacturing defect and that they will repair it for free.... or live with it. I just don't think it is worth repairing (especially at the cost I ended up paying). But I do think Leica shpould do this repair gratis: I am totally sure it has nothing to do with the camera user- and everything to do with the manufacturing process. It should be repaired just as the failed sensors on digilux cameras are repaired out of warranty. Link to post Share on other sites More sharing options...
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