zlatkob Posted June 11, 2010 Share #121 Posted June 11, 2010 Advertisement (gone after registration) If it's still under warranty, then it's under warranty, not "goodwill". Link to post Share on other sites More sharing options...
Advertisement Posted June 11, 2010 Posted June 11, 2010 Hi zlatkob, Take a look here Faulty M9 Returned... This is my letter to Leica. I'm sure you'll find what you were looking for!
bill Posted June 11, 2010 Share #122 Posted June 11, 2010 Are you aware of UK consumer legislation? Link to post Share on other sites More sharing options...
lct Posted June 11, 2010 Share #123 Posted June 11, 2010 If it's still under warranty, then it's under warranty, not "goodwill". Never heard of legal warranty for normal wear and tear so far. The camera should have been rejected immediately. Link to post Share on other sites More sharing options...
zlatkob Posted June 11, 2010 Share #124 Posted June 11, 2010 Never heard of legal warranty for normal wear and tear so far. The camera should have been rejected immediately. He is returning it because, without warning, it fails to record images. He is not returning it for normal wear & tear. If the camera is in fact faulty, then the terms of the warranty should apply, no? I'm not aware of UK consumer legislation — does it apply to a faulty cameras? Link to post Share on other sites More sharing options...
bill Posted June 11, 2010 Share #125 Posted June 11, 2010 The point being the camera is being repaired not replaced. The OP's gripe was that after 6 months of use he was not getting a new camera. Having had 6 months of use out of it, rather than rejecting it outright, he is not entitled to a new camera. It would be goodwill on the part of Leica - at their discretion - to give him a new one. They appear to have decided that it is repairable. He will therefore get his camera back, in exactly the cosmetic state he left it, but repaired. Under the circumstances as described that is equitable. Link to post Share on other sites More sharing options...
lct Posted June 11, 2010 Share #126 Posted June 11, 2010 He is returning it because, without warning, it fails to record images. He is not returning it for normal wear & tear. If the camera is in fact faulty, then the terms of the warranty should apply, no? I'm not aware of UK consumer legislation — does it apply to a faulty cameras? Normal wear and tear is not covered by the warranty so the OP may not ask for a replacement after 6 months use if the defect was apparent out of the box, see what i mean? Edit: Agree with Bill here. Link to post Share on other sites More sharing options...
earleygallery Posted June 11, 2010 Share #127 Posted June 11, 2010 Advertisement (gone after registration) "what lens/strap/bag should I buy", "why doesn't the M do this or that", "what Leica need to do to save themselves from doom" Steve, please use the search function for these answers Link to post Share on other sites More sharing options...
zlatkob Posted June 11, 2010 Share #128 Posted June 11, 2010 It would be goodwill on the part of Leica - at their discretion - to give him a new one. They appear to have decided that it is repairable. He will therefore get his camera back, in exactly the cosmetic state he left it, but repaired. OK, that sounds correct. The warranty presumably gives Leica the option to repair or replace. So, if they can repair it, there is no need to replace. Normal wear and tear is not covered by the warranty so the OP may not ask for a replacement after 6 months use if the defect was apparent out of the box, see what i mean? It wasn't apparent out of the box. That much is clear from the original post. Link to post Share on other sites More sharing options...
lct Posted June 11, 2010 Share #129 Posted June 11, 2010 ...It wasn't apparent out of the box. That much is clear from the original post. The OP said the contrary above: I am not very happy that they are not replacing the camera that was clearly faulty straight out of the box... Link to post Share on other sites More sharing options...
andybarton Posted June 11, 2010 Share #130 Posted June 11, 2010 Anything that is clearly faulty "out of the box" needs to be returned immediately, not after 6 months. Leica at MK do not send packages to Solms every day of the week. They collect a sufficient number of items before sending them off. If a camera lands the day after a parcel has gone, then you have to wait until the next one goes. This can easily add a week at the front and back of the process. That is the reason why it is always better to deal directly with Solms, even if it costs you a bit more to ship your camera to them, rather than MK, if time is of the essence. Link to post Share on other sites More sharing options...
plasticman Posted June 11, 2010 Share #131 Posted June 11, 2010 The OP said the contrary above: It is very obvious from the context of that quote that this fact was only apparent in retrospect. In other words, he didn't take it out of the box, snap thirty pictures with it, none of which were written to the card, and simply shrug his shoulders and think "well I'll give it six months, to see if it works out". The OP meant that the fault had dogged the camera intermittently over this period of time, and that he therefore was forced to assume it was due to some fault inherent in the unit from the beginning. Link to post Share on other sites More sharing options...
andybarton Posted June 11, 2010 Share #132 Posted June 11, 2010 In which case he should have returned it the VERY FIRST time he noticed this intermittent fault. These things don't get better on their own. Unless it was a true "out of the box" fault, i.e. immediately obvious, once he'd used the camera for any length of time, he would always be due a repair, not a replacement. Link to post Share on other sites More sharing options...
plasticman Posted June 11, 2010 Share #133 Posted June 11, 2010 I identified this card recognition issue with my camera very soon after I got it. I have previously taken the camera into both RG Lewis and the new London Leica store, have spoken to a technician in Milton Keynes about the problem and posted on Leica forums from way back in December. ...I never really got to the bottom of the problem, not least because of the intermittent nature of it with some cards. I had hoped that the issue was firmware related and the last update would have resolved it. Obviously it didn't. Well, while I don't see why the OP should necessarily get a new camera rather than a repair, I don't think it's fair for quotes to be taken out of context and misused. In any case, from what I've heard Leica usually do a pretty good clean-up job on repairs, so the camera may come back in a better state anyway. Link to post Share on other sites More sharing options...
andybarton Posted June 11, 2010 Share #134 Posted June 11, 2010 Thorsten advised the OP to get Leica to look at the camera 40 minutes after his original first post. The camera had already been half way round the world on assignment to India, Mexico and Sri Lanka, so to expect a new camera as a replacement, even then, would have been asking a bit much. It's now 6 months on from THAT date. Link to post Share on other sites More sharing options...
jonoslack Posted June 11, 2010 Share #135 Posted June 11, 2010 I am not very happy with how long this is taking and am not very happy that they are not replacing the camera that was clearly faulty straight out of the box just because after 6 months use it has a few marks. Hi Sam As Andy says - if you're in a hurry it's quicker (but more expensive) to deal with Solms directly. Still, my experience with them is that the camera comes back with a complete CLA and in pretty good condition. Hopefully it will be home soon, and fully functional as well. Link to post Share on other sites More sharing options...
pgk Posted June 11, 2010 Share #136 Posted June 11, 2010 I am not very happy with how long this is taking and am not very happy that they are not replacing the camera that was clearly faulty straight out of the box just because after 6 months use it has a few marks. Have you not applied for 'professional' status with Leica? If have found this service from Leica to be better than that of any other camera manufacturer's - very fast and efficient. As for replacing the camera, well if you've managed with it for 6 months and its repairable I'd say that's pretty reasonable myself. When my M8 went back (due to damage not a fault) Leica did note on the repair receipt that it was in 'used' condition and if you've used yours similarly, then to be honest I would say that repairing it is a fair solution for both yourself and Leica. FWIW my Canons do not allow shooting without a card by default, but this default can be turned off and then its easy to forget to reset it - there is no perfect solution. Link to post Share on other sites More sharing options...
earleygallery Posted June 11, 2010 Share #137 Posted June 11, 2010 It would be rather like refusing to pay the bill at a restaurant because the food was unacceptable, after you've already eaten it all. Most manufacturers terms are that they will replace faulty goods if returned within 30 days of purchase, otherwise they will be repaired during the remaining warranty period, assuming they are repairable. Link to post Share on other sites More sharing options...
zlatkob Posted June 11, 2010 Share #138 Posted June 11, 2010 FWIW my Canons do not allow shooting without a card by default, but this default can be turned off and then its easy to forget to reset it - there is no perfect solution. In my experience with Canon, the default fresh-from-the-factory setting allows shooting without a card (crazy!). This is one of the first settings I change when I buy a new Canon. But Sam's problem is different -- not writing to the card even though a card is present. Link to post Share on other sites More sharing options...
plasticman Posted June 11, 2010 Share #139 Posted June 11, 2010 There are laws to govern exactly what manufacturers should do with faulty goods, so the debate here is pretty superfluous imho. Then again, looking at the OP's amazing portfolio and thinking: this is exactly the sort of work that draws people to use Leicas (with the added PR-bonus that some of it has been done for a good cause), I have to wonder why the company chooses to give away cameras to the rich and famous, and treats real photographers rather grudgingly in comparison. Just a thought. Link to post Share on other sites More sharing options...
bill_murray Posted June 11, 2010 Share #140 Posted June 11, 2010 Right......I did wonder why I'm saving up for an M9.....I'm not rich and famous! Link to post Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.