Transferability of guaranty.

[twittle]

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Well, according to my contact in Solms it's much simpler than that.

 

"Warranty transfers automatically to the new owner. But he/she needs to have the the first owners original sales slip and warranty card."

 

But, my warranty card was mailed to NJ per instructions on the card and later Emails with them. If I decide to sell before the warranty is up I'll pursue the matter further with NJ/Solms.

 

Later,

Johnny

 

I realize this doesn't help you now, but for future reference, you can do as I have done: when registering your items you should send a photocopy of your receipt/invoice rather than the original. And as to the warranty card, I'm sure Leica is referring to the one they sent you after you registered, not the form you sent Leica in order to register the item in the first place.

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[Johnny_Johnson]

Saying " not transferable" and Mommy says "transferable..":rolleyes:

 

I think that you must have misunderstood the questions that I asked NJ and Solms and/or the answers that I received.

 

Later,

Johnny

[Johnny_Johnson]

I realize this doesn't help you now, but for future reference, you can do as I have done: when registering your items you should send a photocopy of your receipt/invoice rather than the original.

 

Sending in the invoice wasn't a requirement for the original registration. I still have it.

 

 

And as to the warranty card, I'm sure Leica is referring to the one they sent you after you registered, not the form you sent Leica in order to register the item in the first place.

But I didn't receive another warranty card after I registered. I wonder if one is normally sent out on USA products that aren't covered by a Passport warranty.

 

Later,

Johnny

[jaapv]

Friday I sent NJ an Email asking if the USA warranty on the M8/M9 bodies was transferable from the original owner to a new owner. I received the answer today.

 

"Warranties are not transferable."

 

I would include a copy of the Email but it included the following footnote:

 

"Unauthorized dissemination, forwarding orcopying of this e-mail is strictly prohibited."

 

I guess the next question is: Are M8/M9 bodies sold in the USA also covered by an international warranty in addition to the USA warranty and will Solms honor that warranty in case of ownership transfer? I'll leave it up to others to pursue that issue.

 

Later,

Johnny

Hmmm.....

[twittle]

Sending in the invoice wasn't a requirement for the original registration. I still have it.

 

Interesting. Maybe they've changed policies since I last purchased anything. I've always had to send in either a receipt or invoice.

 

But I didn't receive another warranty card after I registered. I wonder if one is normally sent out on USA products that aren't covered by a Passport warranty.

 

Could be.

[Johnny_Johnson]

Hi Jaap,

 

It's my guess that Leica USA operates as a separate profit center and, for a trade off in product costs from Solms, decided to operate its own service center and was allowed to establish its own warranty terms - within certain limits. The warranty on consumer products sold in the USA has not traditionally been transferable and it appears that Leica USA has followed that lead. On the other hand it seems that Solms considers the M8/M9 to be covered additionally by a Leica international warranty that can be transferred to another owner. That's the good news. I believe the bad news is that the camera would have to be sent to Solms by the new owner at their own expense (or at least without help fron Leica USA) for any necessary warranty work to be performed. But considering the two and three month turnaround times I see quoted here for service in NJ it's probably quicker to use Solms for service anyway.

 

Of course, a lot of the above is speculation on my part based on several Email exchanges with Leica NJ and Solms. I may check it out in practice about six months from now by purchasing a one owner, virgin M9 with original sales invoice.

 

Later,

Johnny

[jaapv]

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I think you are right in your supposition, Johnny, but I think it is quite embarrassing for Leica USA to be shown up this way.

[lct]

I think you are right in your supposition, Johnny, but I think it is quite embarrassing for Leica USA to be shown up this way.

To say the least.

[Johnny_Johnson]

I doubt that Leica USA considers Solms to be their competition. They probably compare themselves to what the other brands sold in the USA such as Canon and Nikon offer as warranty provisions.

 

Later,

Johnny

[tdtaylor]

Just to note about the warranty card and receipt:

 

I only registered online in the Owner's section of the website. I never sent anything in after my M9 purchase (of course retaining these for possible future use). About three weeks after I had had the camera, I sent it to NJ to readjust the rangefinder under warranty. When I spoke to them before sending it in, they pulled up my records- the only place could have been from the website.

 

I know this doesn't address the transferability question, but it appears to make registration much easier.

[Johnny_Johnson]

An update:

 

Leica USA is now aware (if they weren't before) that Solms will service, under warranty, USA cameras that have been resold but are still within the original warranty period. I received the following Email yesterday:

 

 

Mr. Johnson,

 

Germany sent your email to me in NJ with the following note " In Germany the warranty goes with the product, and as the producer, we grant this international 2 year warranty."

So it would seem to me, if you are the second owner and it is still in the 2 year period, Solms with do warranty work at no charge.

 

xxxx xxxxxx (name removed per forum rules - JJ)

Leica Camera Inc. / Customer Service Mgr.

1 Pearl Court/ Unit A

Allendale, NJ 07401

 

[Johnny_Johnson]

In one or more posts in this thread others talked about receiving a warranty card back from Leica after registering their product. Again, this practice must vary by country. I did not receive an acknowledgment from Leica USA after registering my M8. I asked about that and received the following reply:

 

 

Mr. Johnson Your M8 is registered in our system till Oct 21, 2011 We do not send out an acknowledgement of receiving a registration card, maybe something that should be looked into.

xxxx xxxxxx

Leica Camera Inc. / Customer Service Mgr.

1 Pearl Court/ Unit A

Allendale, NJ 07401

[Jeff S]

So it would seem to me, if you are the second owner and it is still in the 2 year period, Solms with do warranty work at no charge

 

I would have expected that US Leica, given the email from Solms, would adhere to the international warranty and do related work in NJ (unless technically unable). Perhaps there is business logic to this, but that doesn't translate to customer goodwill and the perception of Leica as an international entity.

 

Jeff

[lct]

+1

[GlennB]

I'm not trying to add any confusion to this thread but I bought a new M lens (50 lux asph) this month (I'm in the USA).

 

The warranty card states " Leica 3 year Passport Protection Plan and Limited Warranty" . This is extended to following products imported by Leica Camera Inc (USA) and sold by an authorized Leica Camera Inc (USA) dealer:

 

"M Cameras and Lenses (M8 Cameras not included)"

 

Excluded are all Accessories provided with delivery of the product.

 

And in bold red letters: "The Leica 3 Year Passport Protection Plan and Limited Warranty is non-transferable."

 

 

There is a lot of other info on the card, but it didn't say to mail in an invoice.

 

 

 

Please take this as just more information and not intended to support or refute anyone else's post.

I AM happy with the 3 year Passport Plan !

 

GlennB

[lct]

...And in bold red letters: "The Leica 3 Year Passport Protection Plan and Limited Warranty is non-transferable."...I AM happy with the 3 year Passport Plan !

Which means that the insurance provided by Leica USA is not transferable but this has nothing to do with the regular Leica warranty that is transferable fortunately.

You may me happy with the Passport plan as a first hand user but you would like much more the Leica warranty if you'd bought your lens second hand wouldn't you.

Problem is you would have to send in your lens to Solms which is hardly acceptable given that Leica USA represents Leica Germany in my most humble opinion.

[GlennB]

Which means that the insurance provided by Leica USA is not transferable but this has nothing to do with the regular Leica warranty that is transferable fortunately.

You may me happy with the Passport plan as a first hand user but you would like much more the Leica warranty if you'd bought your lens second hand wouldn't you.

Problem is you would have to send in your lens to Solms which is hardly acceptable given that Leica USA represents Leica Germany in my most humble opinion.

 

Hi lct,

 

"The Leica 3 Year Passport Protection Plan and Limited Warranty is non-transferable."

I read this a little different from you, as it also states (according to Leica USA) that the "Limited Warranty" is non-transferable.

 

Sounds like Leica (Solms and USA) needs to come to a consensus about the warranty.

 

I really do like the 3 year Passport Plan which I find quite generous. Please understand I'm talking about the "Passport" protection plan here. The "Warranty" of 3 years is "good" for a lens costing $3.6K.

 

As far as the transfer of a worldwide Solms Leica warranty for a second-hand lens or body, well, That Would be nice. However, I have never bought a used lens or body and "expected" a factory warranty. It would be a bonus though, but one which would probably mean a slightly higher price than a similar lens or body with-out a transferable warranty. Sort of a trade-off in my humble opinion.

 

I don't wish to get into the argument part of this thread, just wanted to add to the information posted here, in the form of what was written on my warranty card from a purchase this month, of a lens that has been unavailable since late last year, and therefore what I would consider probably the most current Leica USA "Warranty Card" information.

 

As I stated before:

 

Please take this as just more information and not intended to support or refute anyone else's post.:)

 

Glenn

[lct]

Just a modest French lawyer's advice about agency. As far as the transferable regular warranty is concerned, the agent (Leica USA) cannot say "no" when the principal (Leica Germany) say "yes". But i might be completely wrong in american law eventually.

Comparing apples to oranges: Let me google that for you

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[Digitom]

Hi,

all that discussion was very interesting for me to read (I am in Germany) and also it was some complex to understand. I just want to know: is that "3 year warranty passport" means it is an extended special warranty in the USA? Maybe that can be bound to the owner only? Normal guarantee (2 years) is surely not bound to the owner and when he/she sell the camera together with all documents during that time, the warranty (which is bound to the camera only) is transferred.

 

A little "OT": All that fuss has been overcome in the sport optic area since Leica made their "goodwill repair" for all Sport Optics products worldwide official. But maybe also for camera owners there is a light at the horizon: a few weeks ago there was a Leica CS questionnaire which was sent to me and there I was asked about my opinion of a possibility to get a "quite new guarantee" for used Leica cameras! That means (mybe - my speculation) a new registration process as a 2nd hand owner and -maybe- a check at the CS, resulting in a new 1 or 2 year guarantee. If the price for that is ok, that would be nice and a realistic reaction to the wide spread 2nd/3rd/4th hand market of Leica cameras!

[Johnny_Johnson]

Hi Glenn & lct,

 

Leica USA says that the USA warranty/service provided by Leica USA can't be transferred. Solms says that the international warranty/service provided by Solms can be transferred. I may be dense but I don't see a conflict.

 

Later,

Johnny