chris_tribble Posted January 13, 2010 Share #41 Posted January 13, 2010 Advertisement (gone after registration) I'd already sent you a pm Chris, but that aside, it now seems a bit bloody rich that you are now writting to Leica when only seven posts ago you were saying 'I' was flying off the handle! And you didn't even buy your M9 before me! Steve Steve - I stll think you flew off the handle - I don't think it's a conspiracy as you seemed to imply. re before and after. The passport here is for #2. The first M9 (with 12 months passport) was bought from RG Lewis on 9/9. But hey - thanks for raising the question and to others for their responses. I'll get back to the list when I hear from Leica UK's M.D. Link to post Share on other sites More sharing options...
Advertisement Posted January 13, 2010 Posted January 13, 2010 Hi chris_tribble, Take a look here M9: Passport warranty differs between countries?. I'm sure you'll find what you were looking for!
fuggamoose Posted January 14, 2010 Share #42 Posted January 14, 2010 Hello, Just to clarify things here. The Leica UK Passport runs for 1 year on all M bodies as of October 2009. If any M bodies, including M9's, were purchased before October 2009 then they should have a 2 year Passport warranty. If you believe your Passport is incorrect then contact the Leica Customer Service Department and they will ammend the system and re-print you the correct Passport. Please note though that they will ask for proof of purchase i.e. receipt, which can be e-mailed or faxed over. Hope this helps Link to post Share on other sites More sharing options...
chris_tribble Posted January 14, 2010 Share #43 Posted January 14, 2010 Hello, Just to clarify things here. The Leica UK Passport runs for 1 year on all M bodies as of October 2009. If any M bodies, including M9's, were purchased before October 2009 then they should have a 2 year Passport warranty. If you believe your Passport is incorrect then contact the Leica Customer Service Department and they will ammend the system and re-print you the correct Passport. Please note though that they will ask for proof of purchase i.e. receipt, which can be e-mailed or faxed over. Hope this helps Hi - thanks for this. Is this official Leica UK information? I'm still waiting for a reply to my email to David Bell. Link to post Share on other sites More sharing options...
fuggamoose Posted January 14, 2010 Share #44 Posted January 14, 2010 Yes it is official, I have queried this myself with Leica and that was pretty much their response. Link to post Share on other sites More sharing options...
chris_tribble Posted January 14, 2010 Share #45 Posted January 14, 2010 Hi - I've just heard back from Leica and you're right. M camera's purchased before October 1 2009 get 2 years passport. After that it's one. Very odd. N.B. this has no impact on the manufacturer's warranty which runs for two years (I think!). Seems a bit short sighted of Leica UK - but at least I have one benefit as an early adopter and am glad that one of my M9s has this extra cover.... Link to post Share on other sites More sharing options...
jaques Posted January 14, 2010 Share #46 Posted January 14, 2010 I have a question- I purchased my camera from the USA- however I am in Australia. In the box there was a warranty card for an M8 camera... It says it is an application for a two year warranty (for an M8). I simply assumed it is meant for the M9- I only just noticed it says it should be filled out within 30 days... which only gives me a few days to fill it out... anyone have any ideas how my warranty would work being in Australia but purchasing from the USA? Link to post Share on other sites More sharing options...
jaapv Posted January 14, 2010 Share #47 Posted January 14, 2010 Advertisement (gone after registration) There is no need to fill out a warranty card - just register your camera on the Leica website. Link to post Share on other sites More sharing options...
jaques Posted January 14, 2010 Share #48 Posted January 14, 2010 well what can I say? I just checked my status online and my camera was shown as having been sold in October- when in fact I didn't get it until late december. I emailed Leica and asked for a clarification: I got a response in 3 minutes! My status was instantly changed and my warranty is locked in with the Australian Leica agent listed for service issues. Outstanding! Link to post Share on other sites More sharing options...
chris_tribble Posted January 14, 2010 Share #49 Posted January 14, 2010 Kudos to Leica - I was also pleased that they got back to me so promptly in the UK. Customer Service has maybe made some New Year resolutions. I'm happy with the outcome on this + grateful to the OP for starting this exchange - yet another example of how useful this community can be when we're dealing with practical matters (as opposed to speculating over unpractical ones... ) Link to post Share on other sites More sharing options...
jonoslack Posted January 14, 2010 Share #50 Posted January 14, 2010 Hi - I've just heard back from Leica and you're right. M camera's purchased before October 1 2009 get 2 years passport. After that it's one. Hah - well, it's a bit irritating if you ordered it in September and got it in December! Thanks for your good work Chris, at least we understand it now. Link to post Share on other sites More sharing options...
250swb Posted January 15, 2010 Share #51 Posted January 15, 2010 Kudos to Leica - I was also pleased that they got back to me so promptly in the UK. Customer Service has maybe made some New Year resolutions. I'm happy with the outcome on this + grateful to the OP for starting this exchange - yet another example of how useful this community can be when we're dealing with practical matters (as opposed to speculating over unpractical ones... ) So my point about the risk you take ordering from a regional dealer is vindicated in full. Its not worth it if Leica are changing the specification of benefits after you placed your order and before you eventually get your camera. Be early on the list with a London dealer where they get more cameras. Steve Link to post Share on other sites More sharing options...
EricC Posted January 15, 2010 Share #52 Posted January 15, 2010 I bought my M9 on the 21/09/09 so i'll have to check my passport when i get home from the office later to see if it is one or two years. Link to post Share on other sites More sharing options...
jlancasterd Posted January 15, 2010 Share #53 Posted January 15, 2010 I am sure it says 2 years somewhere, but I have checked and both my M8.2 and M9 show only 1 year in the passport document... Mine is certainly for 2 years - I just checked. Black M9 received 15 September. Link to post Share on other sites More sharing options...
EricC Posted January 15, 2010 Share #54 Posted January 15, 2010 I have just checked mine and it too is for 2 years up until 20/09/11. Link to post Share on other sites More sharing options...
mboerma Posted January 15, 2010 Share #55 Posted January 15, 2010 How strange. My passport is only for 1 year. I'll send them an email.... Changing the rules like this is not very nice. Link to post Share on other sites More sharing options...
Googaliser Posted January 17, 2010 Share #56 Posted January 17, 2010 Just came back from travels and received 2 UK passports in the post: Summilux 50mm - 2 Years Noctilux 0.95 - 1 Year Obviously I am not happy about only 1 Year coverage on the Nocti. Not exactly consistent... Link to post Share on other sites More sharing options...
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