jaapv Posted August 5, 2009 Share #1 Posted August 5, 2009 Advertisement (gone after registration) Some may remeber my grumpy thread on the saga of my Summilux 50, but today CS has redeemed itself completely. The story: In the Hessenpark Ole Butterfingers managed to drop his new Summilux 24 on the cobbles. Horror with the bystanders, but the only damage seemed to be a small scratch on the lenshood. However, over a few weeks, the front ring worked itself loose, so it went it to CS. Communication was perfect. I got a number of mails on the subject, informing me of the progress, telling me in which department the lens was then. It went from CS intake (mail) to testing (mail) to the quality management department and back to repair (mail) and into checkout today (mail).An all within six working days. The focussing mount has been replaced, fortunately under passport warrantee A Quality Management department is a new phenomen to me. Could it be a department instituted to keep track of customer service for the S2? Whatever it is it seems to work. I will report on the repair as soon as UPS has finished their customary ritual dance of claiming they were not able to deliver for a variety of reasons Link to post Share on other sites More sharing options...
Advertisement Posted August 5, 2009 Posted August 5, 2009 Hi jaapv, Take a look here Customer Service well done. I'm sure you'll find what you were looking for!
Sandokan Posted August 5, 2009 Share #2 Posted August 5, 2009 I will add my comments when Leica CH return my M8 - for the second time! Ravi Link to post Share on other sites More sharing options...
Shootist Posted August 6, 2009 Share #3 Posted August 6, 2009 Jaapv I suggest you work on retention of objects that are in your hands. Before you know it you'll be dropping stuff in someones mouth. Link to post Share on other sites More sharing options...
jrh68uk Posted August 6, 2009 Share #4 Posted August 6, 2009 Interesting. This is Solms, right? Although they recently repaired my 35 cron perfectly, email communication was initially very bad (delay of two weeks before they finally responded). Now that they (hopefully) have my 21 Elmarit I have again received no response to two emails so far. Based on the fixing of the 35 I have confidence that my 21 will come back fixed properly but I find the lack of email response, or delay, slightly annoying. All I wanted to know was that it got there after tracking showed a problem with delivery. They must like you, Jaap Link to post Share on other sites More sharing options...
jaapv Posted August 7, 2009 Author Share #5 Posted August 7, 2009 And I can report the lens returned perfect. As good as it was the first day I got it, which is pretty awesome good. :) Link to post Share on other sites More sharing options...
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