MPB description not matching photo

[ronaldc]

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Has anyone ever bought something from MPB but the photos were incorrect?  I saw a listing for a 11928, but photos where a 11695. Took a gamble and bought it, but just wondering if anyone had any similar experiences, I presume MPB would not describe an item incorrect, surely they would check model numbers of lens and box? Photos could be mistaken I would presume. Hard to list it wrong 11928 is black and 11695 is silver. 

 

 

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[lct]

Not sure how many people know what a "11928" or a "11695" is here. I would have to do a search for that. I would not expect MPB -Male Pattern Baldness? 😉 to do searches like that but i may be wrong 😎

[LocalHero1953]

MPB UK know their Leicas. I suspect just an error.
What are those lenses? Is there big difference in type of lens and price?

[ronaldc]

So the 11928 is the black limited version of the 11695 silver 28 summaron 5.6. There was 700euro in the difference. The listed the 11928 for 2.6 and the 11695 silver is listed for 1.9. 
 

if someone trades a lens in and says it’s a model surely they have to check on the lens and box that they match, however I did a test sell there and they actually list the 11928 photo  as silver in the quote. 
 

I have my fingers crossed it it will come as the 11928 and hope the photo they had up was a mistake 

[ronaldc]

This is the link to model overview at MPB

https://www.mpb.com/en-ie/product/leica-28mm-f2f56-summaron-m-asph-11928

they show it as a Silver version so I think this is why maybe someone was able to trade in with them, I’m highly doubtful the one I purchased was in fact a black paint. 
 

someone at MPB made a cook up and described the 11928 as silver. 
 

even still you would think that MPB would check the actual model number on the lens and box wouldn’t ya

 

this is the actual listing I purchased

 

https://www.mpb.com/en-ie/product/leica-28mm-f2f56-summaron-m-asph-11928/sku-3061767

Edited June 4 by ronaldc

[lct]

Just checked to understand. 11928 is a black variant of the Summaron 28/5.6 that can hardly be had for less than 7,000 EUR on e**y. Is this the variant you expected to find for 700 EUR more than the silver one? Just curious.

[ronaldc]

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13 minutes ago, lct said:

Just checked to understand. 11928 is a black variant of the Summaron 28/5.6 that can hardly be had for less than 7,000 EUR on e**y. Is this the variant you expected to find for 700 EUR more than the silver one? Just curious.

Yes correct. MPB listed the 11928, at a premium over the silver one 11695 their listing when in fact it looks like the 11928 there listing is really just a 11695

Edited June 4 by ronaldc

[lct]

OK so 2,579 + 700 = 3,279€ If you find a black variant at this price, i'll buy it back from you for 3,500€. Honest Just kidding.

[ronaldc]

Ha, so they are asking 1900 for like new 11695, and  an excellent condition 11928 2579. Someone has messed up because there listing the 11928 when it is a 11695. 
 

I got very exited when I saw it, and naturally pulled the trigger more less instant, upon more investigation on there model page for the 11928 they show a 11695 photo, so I’m pretty sure someone saw this model error and sent in a 11695 saying it was a 11928, MPB pay nearly 700 more for a 11928, however MPB should be checking serials and boxes etc and they should know that the 11928 is a Black lens.

 

MPB should not be listing it as a 11928 and Charging the premium for it over the regular 11695 they sell for 1900. 
 

It’s pretty annoying tbh and it got me, what can I do but send it back when I receive it. I’d happily take the silver as new condition they have listed for 1900, I was looking to buy one anyway, just the listing for the 11928 was there and I impulsed bought it thinking there was a mistake.

 

 

[ronaldc]

so the lens came today, and its a 11695, I contacted MPB and told them I would keep it if they partial refunded me to what there asking for a 11695, they have one listed for 1929 in brand new condition, I was told there product specialist's listed it as a silver lens 11928, I provided all the proof that the 11928 is a black lens, I got ghosted. and was offered a 35euro voucher if I keep the lens, absolutely shocking. how can product specialist's list a lens incorrectly, the lens itself is stamped 11695 and its written on the box in clear writing...

so now I'm in the place of feeling guilty if I send it back for a refund, MPB are going to try sell it to someone else as a 11928 and at a premium., its wrong and there not doing a proper investigation to sort out the listing of the 11928.  its not hard a google search even shows the 11928 a black lens, and on ebay type in leica 11928 a few black ones come up.

 

 

Edited June 6 by ronaldc

[lct]

24 minutes ago, ronaldc said:

now I'm in the place of feeling guilty if I send it back for a refund

Rightly so since you knew that the lens you purchased was the silver variant. Pray that i'm not the judge in charge of your brief Just kidding i'm now retired so you risk nothing from me and i'm not judge anyway 😉

[250swb]

So you tried to get one-over on MPB and now feel disappointed it didn't pan out? Yes it shouldn't have been listed incorrectly but if they had sent the lens you thought it could be and didn't tell them it could have got you into more trouble given the admission in posts above. Send it back, I'm sure they'll take note of your information and put the right lens with the right description next time.

Edited June 7 by 250swb

[pedaes]

On 6/4/2025 at 5:35 PM, ronaldc said:

Hard to list it wrong 11928 is black and 11695 is silver. 

Clearly not. I expect they have this type of error in listing covered in small print.

 

16 hours ago, ronaldc said:

MPB are going to try sell it to someone else as a 11928 and at a premium.

Beggars belief that you are complaining that trying to cheat didn't work for you. They will list it correctly next time so this statement is malicious rubbish.

[Chris W]

On 6/4/2025 at 6:03 PM, LocalHero1953 said:

MPB UK know their Leicas. I suspect just an error.
 

I bought an SL601 described as 'excellent' by MPB and it arrived with a very dirty sensor. After a bit of back and forth with them I decided to just return it for a refund. They suggested I clean the sensor myself, which I do from time to time with my other cameras, but it was so dirty I felt nervous swabbing the sensor multiple times.

I suspect large outfits like MPB receive so many used itemsQC can sometimes slip.

[ronaldc]

1 hour ago, pedaes said:

Clearly not. I expect they have this type of error in listing covered in small print.

 

Beggars belief that you are complaining that trying to cheat didn't work for you. They will list it correctly next time so this statement is malicious rubbish.

No hold on a second here, I purchased the lens as it was listed as a 11928, maybe wrong photo was put in the ad, that’s what I hoped. I DID pay the premium over the normal Silver listed one 11695 (700euro) My point is here they should have checked the lens they listed and listed it correct as a 11695 not a 11928. We all know MPB do not value items on going rate but based off the RRP, they sell M10-R Black paints for 6500euro when there way more in actual market. 

I told them I would keep it if they could refund the premium I payed over the regular 11695 they have listed for 1929.

so tell me here how am I trying to cheat or get one up over MPB ? 
 

they are refusing to accept the 11928 is a black lens, they tell me the lens 11928 is a silver lens, this is coming from their product specialists. This is why I have a problem with MPB.

so I send it back you can be sure that they will relist it as a 11928 and charge the premium over the 11695. When in fact this IS a 11695.

I feel guilty about that knowing someone else might get shafted a premium for a normal 11695 lens. 
 

the Correct thing MPB should have done is investigated the model variant 11928. Admitted the fault and accepted that they over charged me for a regular 11695 and refunded me the premium. 
 

so tell me again how I’am the bad person here ?

 

 

Edited June 7 by ronaldc

[wattsy]

30 minutes ago, ronaldc said:

so tell me again how I’am the bad person here ?

You are not a bad person (most people here would willingly take advantage of a slip-up from a large company like MPB) but you are essentially complaining about having to return the lens because of MPB's sloppiness even though you yourself described your initial purchase as taking "a gamble". I don't see why you would feel bad about MPB possibly re-listing the lens with the wrong code. You've pointed out their mistake, you are hardly responsible for somebody else taking "a gamble".😂

[wattsy]

Incidentally, whilst it might have been worth the "gamble", I think it was always far more likely that the listed Leica code was wrong rather than MPB putting the wrong photos up. One of the key things with MPB is that they photograph and show the actual item you are buying. Therefore, if you saw a photo of a silver lens, that was almost certainly what you were going to get, irrespective of what it said in the description.

[ronaldc]

Great points Wattsy, I do agree with you. Your right I shouldn’t feel bad to send it back.

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[lct]

Cruel fact that a lens worth over 7,000 EUR can hardly be acquired for less than a half if it's in good condition. Life is tough sometimes 😄

[LocalHero1953]

1 hour ago, ronaldc said:

I purchased the lens as it was listed as a 11928, maybe wrong photo was put in the ad, that’s what I hoped. I DID pay the premium over the normal Silver listed one 11695 (700euro) My point is here they should have checked the lens they listed and listed it correct as a 11695 not a 11928. We all know MPB do not value items on going rate but based off the RRP, they sell M10-R Black paints for 6500euro when there way more in actual market. 

Q. Why didn't you clarify with MPB before buying? It would have avoided all this malarkey.

And no, we don't "all know MPB do not value items on going rate".  If they did that they would not make purchases or sales and would be out of business. Like everyone else in a free market they buy at a price they think will be accepted, add their costs (admin and warranties etc), and then sell for what they think they can get.