jaapv Posted February 27 Share #41 Posted February 27 Advertisement (gone after registration) On 2/24/2025 at 4:25 PM, UliWer said: Yes. They should be able to track the arrival at customs and then the arrival at Customer Care in Wetzlar and inform you about the dates so you can see where the delay was. It sounds like a complete batch that went missing... Having experience with parcels from the UK I would not be surprised! Link to post Share on other sites More sharing options...
Advertisement Posted February 27 Posted February 27 Hi jaapv, Take a look here Current turnaround times at Leica?. I'm sure you'll find what you were looking for!
stephan54 Posted February 27 Share #42 Posted February 27 (edited) My experience with Leica service department: Repair of a stuck focus ring of the Summicron 75 - 8 weeks Unfortunately not really sharp, so the Leica Store sent it back. Since it had been adjusted before (it was off when I bought it) the shop provided the camera number and after 4 weeks the lens was returned and it is tack sharp again. So Leica seems to store the settings when adjusting a lens or camera. Shortly after the shutter of my M10 stopped working and it took 6 weeks to replace the shutter and adjust the sensor. Pretty satisfied with the outcome, although faster turnaround is preferred. Edited February 27 by stephan54 1 Link to post Share on other sites More sharing options...
robgo2 Posted March 3 Share #43 Posted March 3 I'm in the same boat with Leica US. I would like to send them a CL (digital) to fix a problem with the flash system. I have twice tried contacting them by phone , leaving voicemails, but I have not received a response. I simply want to know how long it will take for them to get the camera back to me. Since I'm pretty heavily invested in some excellent CL lenses, I am not in a mood to dump the system and move on to another brand. I'm even considering picking up a used CL, which will probably not be inexpensive. Link to post Share on other sites More sharing options...
UliWer Posted April 7 Share #44 Posted April 7 (edited) Last Friday I left my SF 40 flash which didn't work anymore at Customer Care in Wetzlar. Today I got a confirmation of receipt by email. This email lists up the average turnaround times of different items for the time being. Cameras: analog M cameras 22,6 weeks digital M cameras 2 weeks S & SL cameras 0,4 weeks Q + compact cameras 0,8 weeks Lenses: current lenses 3 weeks older lenses 10,8 weeks These average turnaround times are defined by the dates the customer approves of the repair described in the estimate of costs and do not imply the times of shipping. Edited April 7 by UliWer 2 1 Link to post Share on other sites More sharing options...
pedaes Posted April 7 Share #45 Posted April 7 49 minutes ago, UliWer said: digital M cameras 2 weeks Be interesting to see this tested as real. Link to post Share on other sites More sharing options...
UliWer Posted April 8 Share #46 Posted April 8 Yes, the Forum could be a good place to verify Leica‘s assumptions of average turnaround times. Though it will be important that we know all dates in the process: 1. date of delivery to Customer Care 2. date of customer’s approval of the estimate sent by Customer Care 3. date of repair‘s completion 4. date of shipping by Customer Care 5. date of arrival. You have to follow the link for repair tracking given in the confirmation of receipt to find these dates. 1 Link to post Share on other sites More sharing options...
jaapv Posted April 11 Share #47 Posted April 11 Advertisement (gone after registration) It is a standard reply; I will report on the result. Welcome, dear visitor! As registered member you'd see an image here… Simply register for free here – We are always happy to welcome new members! Link to post Share on other sites Simply register for free here – We are always happy to welcome new members! ' data-webShareUrl='https://www.l-camera-forum.com/topic/419413-current-turnaround-times-at-leica/?do=findComment&comment=5785093'>More sharing options...
GFW2-SCUSA Posted April 12 Share #48 Posted April 12 I sent my SL2 on which the three rear buttons failed to work to Leica N.J. on Feb. 12 and today, April 11, recieved notice it will be delivered to me on April 15. Not a bad wait. Of course there was no explaination why the buttons failed on a camera barely two years old with very light use. Link to post Share on other sites More sharing options...
costa43 Posted April 20 Share #49 Posted April 20 Things may have improved a little of late. I waited nearly 10 months for a repair to my Summilux pre-ASPH, it was sent to Wetzlar at the end of Oct 2023 and I received it mid August 2024. A few weeks ago I enquired about a replacement tab and general CLA for one of my vintage lenses and customer care said the current wait time for this would be 18 weeks. Link to post Share on other sites More sharing options...
jaapv Posted May 7 Share #50 Posted May 7 April 11 estimate approved, invoice yesterday, the camera will be with me before the end of the week. Still not the 0.4 week they strive for, but still a vast improvement To be fair, the May Hilda’s fell in the period Welcome, dear visitor! As registered member you'd see an image here… Simply register for free here – We are always happy to welcome new members! Link to post Share on other sites Simply register for free here – We are always happy to welcome new members! ' data-webShareUrl='https://www.l-camera-forum.com/topic/419413-current-turnaround-times-at-leica/?do=findComment&comment=5797762'>More sharing options...
UliWer Posted May 7 Share #51 Posted May 7 Well, approval of estimate on April 11 and completion of repair (I suppose) on Mai 6 doesn't add up to 0.4 but more to 4 weeks. There was Easter and then May 1 on a Thursday which gives a lot of opportunities for prolonged holidays (all Germany seems to be half asleep for more than a month now). I left my SF 40 flash at Customer's Care in Wetzlar at April 4. I received an offer to exchange my broken flash for a new one on April 9. On the same day I posed a question about this offer (as was recommended in the letter). On April 17 I reminded them that I hadn't got an answer yet. No answer until today. Tomorrow I shall remind them again. No repair involved - just an answer on a simple question. 1 Link to post Share on other sites More sharing options...
jaapv Posted May 7 Share #52 Posted May 7 Phone? Link to post Share on other sites More sharing options...
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