MW Classic cameras

[chris_livsey]

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Over the years I have had some good items from MW but sometimes it has taken persistence to have them sent, once a I had a "can't find it credit coming", which took as much persistence again to get back and was not a small amount.

Recently I ordered a small £47 Leica item still pending August 18, 2024 order date status on my account with MW just checked - Processing !! This is two months after my CC company processed a refund, no messing this time from me. To answer a query further back the credit is taken from the dealer's account balance on the monthly statement I understand.

I have vowed to stop looking at the weekly updates, where does all that come from?

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[jrh68uk]

3 hours ago, chris_livsey said:

Recently I ordered a small £47 Leica item still pending August 18, 2024 order date status on my account with MW just checked - Processing !! This is two months after my CC company processed a refund, no messing this time from me. To answer a query further back the credit is taken from the dealer's account balance on the monthly statement I understand.

I have vowed to stop looking at the weekly updates, where does all that come from?

I have given details to my CC bank now, too, as patience has run out. I can't be bothered to wait more weeks/months whilst he never responds. Thanks for the reassuring comment about the money coming out of the dealer's account, as I'd hate to think refunds may be written off by the CC and the dodgy retailer still keeps the money. 

I find it astonishing, looking at all the items added to the site each week. Who knows if it's all real? The website itself, the content with stock and the weekly updates all make it look like a professional, reliable business but I seriously wonder how much is fabricated. 

Incidentally, as part of the documented evidence I supplied to my bank, I captured the Ts & C's from the site and sent as PDF. It was interesting to see the statement that they do not actually take the money until the order is dispatched. Lol! Mine was taken straight away. 

[pedaes]

14 minutes ago, jrh68uk said:

I have given details to my CC bank now,

Good luck and let's hope for a quick resolution. Not following their own T&C's is telling.

[chris_livsey]

15 hours ago, pedaes said:

Good luck and let's hope for a quick resolution. Not following their own T&C's is telling.

^ What he said.

I also had not noticed that provision, I did fail to mention several e-mails and calls I made before resorting to the chargeback on the card, the credit card people do like to see evidence of persistent failure but I assume will also have a black list of traders where the process is familiar.

[jrh68uk]

I have today been credited the full amount to my account.

The status of my order at  MWC? "Processing". 🤣

[chris_livsey]

On 11/28/2024 at 9:12 PM, jrh68uk said:

"Processing". 🤣

Busy in the darkroom then ? 😊

[CatanDave]

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OP - I eventually got money bank via my bank refund process, no reply to any communication from MW.