M11 freeze issues [Merged]

[Theory]

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Glad I found this thread and Edax was able to come up with a reliable reproducible bug. Hopefully some Dev have eyes on this thread and finally squash the bug as all of the freezing bugs are probably related to a similar state probably. One can hope...

[satijntje]

Am 7.4.2024 um 03:33 schrieb hdmesa:

Confirmed freeze on the M11M using the instructions above.

A few tweaks for clarity:

1. Set File Format to “DNG +JPG" and Storage Management to "SD” only.*
2. Take 2 SD cards A & B, matching size is not necessary. If images are on the cards, copy them off before this test because the cards will be erased.
3. With camera off, insert card A, turn camera on, format it in camera, take 1 picture, turn camera off, and remove card A from camera.
4. Insert card B, turn camera on, format it in camera, and immediately turn camera off, and remove card B from camera.
5. Insert card A again, turn camera on, and take 1 picture.
6. Switch the camera off and observe the red LED next to the cursor pad on the back. Freeze…

*Freeze will also happen with File Format set to "DNG" only and Storage Management set to "IN=SD". Perhaps as long as a DNG is being written to the SD card, the freeze will still happen.

@lct, if you can't get yours to freeze using these instructions, could you be missing a step?

I shot about 600 images with my (second hand) M11 Monochrom without any freeze.
Then tried the above EDAX “freeze” procedure  that indeed worked 😕 but now I had about 5 freezes in the next 50 shots.
All was kept unchanged, even the same SD card.
The only change I made was the store management setting that I changed to SD only.
Come on Leica, get this fixed now!!!!

[hdmesa]

8 hours ago, satijntje said:

I shot about 600 images with my (second hand) M11 Monochrom without any freeze.
Then tried the above EDAX “freeze” procedure  that indeed worked 😕 but now I had about 5 freezes in the next 50 shots.
All was kept unchanged, even the same SD card.
The only change I made was the store management setting that I changed to SD only.
Come on Leica, get this fixed now!!!!

As long as you format the card in camera every time you insert it, you shouldn't have this specific freeze.

[hjddd]

so where is the new firmware for the M11 series？

[geoffc60]

8 hours ago, hjddd said:

so where is the new firmware for the M11 series？

Where indeed

[Smudgerer]

12 hours ago, hjddd said:

so where is the new firmware for the M11 series？

Leica has probably had to pull someone off of their M12 firmware development team to address all of the M11 firmware / freezing woes, now who's the remaining M12 firmware person going to have lunch with in the Leica cafeteria?

[Derbyshire Man]

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On 4/24/2024 at 1:00 PM, Smudgerer said:

Leica has probably had to pull someone off of their M12 firmware development team to address all of the M11 firmware / freezing woes, now who's the remaining M12 firmware person going to have lunch with in the Leica cafeteria?

Team? I’d be amazed!

[Theory]

On 4/23/2024 at 4:43 PM, hjddd said:

so where is the new firmware for the M11 series？

Maybe we will see something after the release of the rumored M-11D.

[Kiwimac]

I wonder what the cause of these issues actually is?

 

 My normal procedure is to take the card out of the camera, stick it in the card reader on my MacBook Pro, import the images to Lightroom and stick the card back in the camera.

 

I formatted the card once when I got the M11 and so far have never done so again. 
 

I think I’ve had one freeze, solved by popping the battery. Don’t recall what firmware was running. It was a long while ago. 

[Malabito]

Leica sent me the following form to fill in regarding the freezing issues, i recommend everyone who has an issue to do it, i guess is the only official way to do it.

Technical survey about freezing Leica M 11 (office.com)

 

Welcome, dear visitor! As registered member you'd see an image here…

Simply register for free here – We are always happy to welcome new members!

[Ecar]

8 hours ago, Malabito said:

Leica sent me the following form to fill in regarding the freezing issues, i recommend everyone who has an issue to do it, i guess is the only official way to do it.

Technical survey about freezing Leica M 11 (office.com)

Thanks for the link. Answer submitted. Worrying though, as it seems they are still clutching at straws.

[Theory]

On 5/4/2024 at 9:58 AM, Ecar said:

Thanks for the link. Answer submitted. Worrying though, as it seems they are still clutching at straws.

Intermittent bugs are always difficult to isolate. 

[VJPGG]

Please try  these in order to solve the freeze issue and the corrupted DNG files.

SD card removed from the M11. Then connected to a computer in order to download the DNG/JPG. Finally the SD card returns to the M11. FORMAT the SD card inside the M11.

If you transfer the files by cable, after finishing, unplug the cable. Turn Off and On the M11 and format the SD card inside de M11. (I keep formatting the SD card even in this case only for coherent behavior).

Since I format the SD card after removing, reading by a computer a reinserted I had been touble free issue. I did around 850 pictures in approx. 1 month. None trouble.

May be I am partial o totally wrong, but in my daily experience this theory solved all my issues. I hope and desire the same luck for everyone of you.

Best regards from a photographer and TI System Analyst from Madrid, Spain.

This is my hypothesis leaded from my little experience and my poor IT knowledge:

Since I get two times DNGs corrupted, always the first shoots on the session, I figure some issue OS related to the first free address  to write a file in the card. The M11 must have some kind of pointer indicating to the M11 OS the first free writable address for the next DNG file. But each time you extract the card, then insert the  card into a Windows or Mac OS computer one o more OS related systems files were written in the card. So the first free address has now changed. When the card returns to the M11, may be for speed reasons when the M11 wakes up or whatever, the M11 OS keep the cached address. And when try to saves the first DNG in that old unchanged address it is overwriten partially giving an unreadable file.

Edited May 15, 2024 by VJPGG

[Kiwimac]

I recently changed my standard M11 for a P version. 
 

I had no intention of doing so but was offered a 2 month old mint P at a keen trade. I’m thinking I’ll be keeping the 11 series for a long while as they’re approaching $20,000 NZ$ now and will probably be there by the time the 12 appears. My dealer thinks any special versions between now and the 12 will be closer to that figure too. 
 

To put that in context, an M11-P with an Apo 35 or 50 here costs more than the new Honda Jazz car my wife recently purchased!

 Last night I was sitting in the living room fooling about with the P as you do when a new toy arrives in the house. 
 

Light wasn’t great but it wasn’t dark. Just a table light on. 
 

Snapped a random image. The red light stayed on. I waited 30 seconds. Still on. I pressed play. The screen showed a file number in the centre but no image. 
 

No other button responded so I popped the battery. Checked the internal memory (no card in the camera) and the image wasn’t there at all. 
 

I’ve never seen that. 
 

The camera was made in November 23 and when I took delivery, I noted it had old firmware without Content Authentication at all. I updated it to the latest version and the Content Authentication appeared. 

[hjddd]

3 hours ago, Kiwimac said:

我最近将标准 M11 更换为 P 版本。 
 

我本来无意这样做，但在一次热心的交易中，有人向我提供了一枚两个月前的薄荷 P。我想我会保留 11 系列很长一段时间，因为它们现在已经接近 20,000 新西兰元，并且可能会在 12 出现时就到了。我的经销商认为从现在到 12 之间的任何特殊版本也会更接近这个数字。 
 

考虑到这一点，配备 Apo 35 或 50 的 M11-P 比我妻子最近购买的新款本田 Jazz 汽车还要贵！

 昨晚，我坐在客厅里和 P 鬼混，就像家里收到新玩具时所做的那样。 
 

光线不太好，但也不暗。只要一盏台灯亮着。 
 

随意拍了一张照片。红灯一直亮着。我等了30秒。还在。我按下了播放键。屏幕中央显示文件编号，但没有图像。 
 

其他按钮没有反应，所以我弹出电池。检查内存（相机中没有卡），图像根本不存在。 
 

我从来没有见过这样的情况。 
 

该相机是 11 月 23 日制造的，当我收到货时，我注意到它的固件很旧，根本没有内容验证。我将其更新到最新版本，并且出现了内容验证。 

insane quality control …… we are all waiting for a new firmware 

[Knorp]

6 hours ago, Kiwimac said:

I recently changed my standard M11 for a P version. 
 

I had no intention of doing so but was offered a 2 month old mint P at a keen trade. I’m thinking I’ll be keeping the 11 series for a long while as they’re approaching $20,000 NZ$ now and will probably be there by the time the 12 appears. My dealer thinks any special versions between now and the 12 will be closer to that figure too. 
 

To put that in context, an M11-P with an Apo 35 or 50 here costs more than the new Honda Jazz car my wife recently purchased!

 Last night I was sitting in the living room fooling about with the P as you do when a new toy arrives in the house. 
 

Light wasn’t great but it wasn’t dark. Just a table light on. 
 

Snapped a random image. The red light stayed on. I waited 30 seconds. Still on. I pressed play. The screen showed a file number in the centre but no image. 
 

No other button responded so I popped the battery. Checked the internal memory (no card in the camera) and the image wasn’t there at all. 
 

I’ve never seen that. 
 

The camera was made in November 23 and when I took delivery, I noted it had old firmware without Content Authentication at all. I updated it to the latest version and the Content Authentication appeared. 

What old firmware ? My M11-P is also from November 2023 and came with v2.0.1

I experienced only one freeze, had to take out the battery, right after completion of the v2.0.2 update.

 

"The light wasn't great", you write: but what were the camera settings ? what aperture ? what iso ? noise cancellation active ?

Anyway, hope you don't lose faith in your camera and don't regret the swap. Let's look forward to the upcoming firmware ... 🤞

 

[Kiwimac]

The firmware I think said 1.7.? but to be honest I didn’t really look closely, I just let Fotos do the update. 
 

No. Noise cancellation was off and it was f2 I think. 

[ArtemAbalmaz]

Hi everyone! I also filled out the feedback form "Technical survey about freezing Leica M 11" and ask everyone to do the same.

Tnx
 

[Spindrift]

I experienced a freeze the other day. M11-P on 2.0.2 The last operation I performed was a sensor cleaning and a shutdown. The next day I fired it up and took a picture and it froze. I had to take the battery out to get it to become responsive again which it did. I wonder if there is a bug in the sensor cleaning/shutter lockup parts of the software?

I filed a report on the Office form also.

Edited May 19, 2024 by Spindrift

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[rcusick]

Back to a comment I made earlier in this thread that a lot of freeze issues seem to be due to the m11 being very sensitive to what card is used… Lo and behold today my m11 started taking a long time to boot up… i also found I started getting errors when reading the card in a card reader.   I swapped out the card for a new one - freezing / slowness in booting is gone and camera is back to normal.