Jacobjuul Posted April 20, 2022 Share #1 Posted April 20, 2022 (edited) Advertisement (gone after registration) My M-A is in Wetzlar to be repaired/inspected, it’s been almost 3 months now. Anyone know what the normal service time is? Their customer service is not exactly easy to get a hold of. the service tracking site has said “order in progress” forever Edited April 20, 2022 by Jacobjuul Link to post Share on other sites More sharing options...
Advertisement Posted April 20, 2022 Posted April 20, 2022 Hi Jacobjuul, Take a look here Service time Wetzlar. I'm sure you'll find what you were looking for!
jaapv Posted April 20, 2022 Share #2 Posted April 20, 2022 Why not just call them and ask? It is very easy to get hold of them - just pick up the phone... 3 Link to post Share on other sites More sharing options...
aesop Posted April 20, 2022 Share #3 Posted April 20, 2022 4 hours ago, jaapv said: Why not just call them and ask? It is very easy to get hold of them - just pick up the phone... ...the OP has already stated that "their customer service is not exactly easy to get a hold of", a clear indication that s/he is struggling to establish contact with Wetzlar. Perhaps someone with knowledge of Wetzlar's internal processes could help by providing a specific contact number (via DM?), rather than just opining or agreeing that it is rather easy to reach Wetzlar. I know I would find that infinitely more helpful. 2 Link to post Share on other sites More sharing options...
jaapv Posted April 21, 2022 Share #4 Posted April 21, 2022 They are always reachable by phone. The number is on the website. Welcome, dear visitor! As registered member you'd see an image here… Simply register for free here – We are always happy to welcome new members! 1 Link to post Share on other sites Simply register for free here – We are always happy to welcome new members! ' data-webShareUrl='https://www.l-camera-forum.com/topic/331774-service-time-wetzlar/?do=findComment&comment=4422179'>More sharing options...
didier Posted April 21, 2022 Share #5 Posted April 21, 2022 (edited) I went to Wetzlar late October last year and left the customer service 2 Ms and a bunch of Lenses + a D-Lux. It took 3 months to get the analog Ms back (which was in line with what I had been told : up to 16 weeks). Welcome, dear visitor! As registered member you'd see an image here… Simply register for free here – We are always happy to welcome new members! Edited April 21, 2022 by didier 3 Link to post Share on other sites Simply register for free here – We are always happy to welcome new members! ' data-webShareUrl='https://www.l-camera-forum.com/topic/331774-service-time-wetzlar/?do=findComment&comment=4422185'>More sharing options...
davidmknoble Posted April 21, 2022 Share #6 Posted April 21, 2022 I have to think like many businesses around the world, there is a backlog due to 2 years of varying lockdowns. I have had no trouble talking with folks in the US at the New Jersey facility. It is always hard to wait on something to be fixed or adjusted. That shows our love of photography. Good luck getting your gear back soon @Jacobjuul. 1 Link to post Share on other sites More sharing options...
Jacobjuul Posted April 22, 2022 Author Share #7 Posted April 22, 2022 Advertisement (gone after registration) On 4/21/2022 at 8:08 AM, jaapv said: They are always reachable by phone. The number is on the website. Welcome, dear visitor! As registered member you'd see an image here… Simply register for free here – We are always happy to welcome new members! Thanks, to be honest I always just emailed them. 1 Link to post Share on other sites More sharing options...
jaapv Posted April 22, 2022 Share #8 Posted April 22, 2022 That, indeed, does not always work perfectly. 2 Link to post Share on other sites More sharing options...
logan2z Posted April 23, 2022 Share #9 Posted April 23, 2022 On 4/22/2022 at 1:27 AM, jaapv said: That, indeed, does not always work perfectly. In 2022, it should. Link to post Share on other sites More sharing options...
Bart D Posted April 23, 2022 Share #10 Posted April 23, 2022 6 hours ago, logan2z said: In 2022, it should. Indeed! even quite a few years before 2022. After all, there are those of us that have other things to do during business hours. Like our own job for instance. 3 Link to post Share on other sites More sharing options...
didier Posted April 23, 2022 Share #11 Posted April 23, 2022 My recent experience is that what takes time in their process is not the service itself but the administrative part, which is quite frustrating… I received my D-Lux end February and the service date on the certificate was December 14th… And they currently have a Summicron of mine : I received an e-mail on March 31st the work had been done, but ever since the Lens has not shipped despite 2 e-mails… Link to post Share on other sites More sharing options...
69xchange Posted July 9, 2023 Share #12 Posted July 9, 2023 @Jacobjuul so how long did it take? I need to prepare myself.. Link to post Share on other sites More sharing options...
KlarNebel Posted July 10, 2023 Share #13 Posted July 10, 2023 (edited) I brought my M6 (with Summicron 35 asph.) into the Leica Store in Nürnberg last week because of haze in the viewfinder and some other minor issues. They would have shipped it to Leica, but after hearing the time frame, I opted for a third party repair shop they know. They told me the repair time for Film-Leicas at the factory in Wetzlar is thirty (yes, 30) weeks. Because of lack of staff, many repair orders and vacation season. If anyone thinks about sending their Leica to Germany for CLAs or repairs, I‘d recommend asking for a time frame first. Edited July 10, 2023 by KlarNebel 2 Link to post Share on other sites More sharing options...
Huss Posted July 10, 2023 Share #14 Posted July 10, 2023 7 months wait time? "Lack of staff" is not an excuse. What that tells you is Leica does not see hiring/training staff for their service departments as a priority, and reflects on their disdain to their customers. It is telling that Nikon, Canon, Sony etc do not have an issue with "lack of staff" in their service departments. And they too have to train techs. Lets compare: https://www.nikonusa.com/en/service-and-support/factory-maintenance.page Nikon's service turn around time is five days! 4 1 Link to post Share on other sites More sharing options...
CSG123 Posted July 10, 2023 Share #15 Posted July 10, 2023 Earlier this year, the shutter curtain separated on my 1967 M4. I called Leica to ask about servicing. After talking to them, I called DG and he did the repair and full CLA with some cosmetic cleanup to the exterior. I had it back within a month including shipping both ways. He's not cheap but he's good and can be fast if you discuss your needs with him first. Of course, an under warranty camera would require Leica to do the work. Link to post Share on other sites More sharing options...
KlarNebel Posted July 10, 2023 Share #16 Posted July 10, 2023 5 hours ago, Huss said: 7 months wait time? "Lack of staff" is not an excuse. What that tells you is Leica does not see hiring/training staff for their service departments as a priority, and reflects on their disdain to their customers. It is telling that Nikon, Canon, Sony etc do not have an issue with "lack of staff" in their service departments. And they too have to train techs. Lets compare: https://www.nikonusa.com/en/service-and-support/factory-maintenance.page Nikon's service turn around time is five days! Well, there are many factors at play here. I wouldn't put the blame on Leica only without any more information. Does Nikon still service their old F1s and F2s plus their equally old lenses? Leica still services cameras and lenses that are close to a hundred years old. Training staff for that wide range must be very time consuming. For people within warranty there might be a faster turn around. For anyone else...supporting a small repair shop is a good thing too. And from what I hear, there are many excellent ones out there. Link to post Share on other sites More sharing options...
Huss Posted July 10, 2023 Share #17 Posted July 10, 2023 4 minutes ago, KlarNebel said: Well, there are many factors at play here. I wouldn't put the blame on Leica only without any more information. Does Nikon still service their old F1s and F2s plus their equally old lenses? Leica still services cameras and lenses that are close to a hundred years old. Training staff for that wide range must be very time consuming. For people within warranty there might be a faster turn around. For anyone else...supporting a small repair shop is a good thing too. And from what I hear, there are many excellent ones out there. You're making excuses for them. Leica does not service any of the 'complicated' film cameras, no R series, no M5. They only service Ms which are very basic in design, and even then the old M6, M6 TTL and M7 do not have meter parts. Everything else is very similar to how it has been for decades. And my brand new M6 took 2 months for them to repair. The fault is 100% with Leica. But they do what they do because others accept it by making excuses for them. Nikon - 5 days. Leica - 7 months. 3 Link to post Share on other sites More sharing options...
TomB_tx Posted July 10, 2023 Share #18 Posted July 10, 2023 I've had 3 different well known independent repair techs take over a year on some service from my collection. One was almost 3 years, but was a full restoration. Link to post Share on other sites More sharing options...
qqphot Posted July 11, 2023 Share #19 Posted July 11, 2023 2 hours ago, TomB_tx said: I've had 3 different well known independent repair techs take over a year on some service from my collection. One was almost 3 years, but was a full restoration. I have as well, and in two of the cases received the camera back with the same problem. I owned an M2 for about a year an a half during which it was actually in my hands for a total of two weeks, before I gave up and sold it. I understand repairs from Leica can also be unsatisfactory as well - I don't mean to blame any specific entity. I think there are just far too many people wanting Leica cameras serviced than there are people to service them. You'd hope this would inspire an increase in new people learning the craft and going into business, but that does not really seem to be the case. At this point if I have a problem with a M or barnack body I just sell it and buy another one that's already been serviced and at least claims to be fully working, but I'm not using anything rare. Link to post Share on other sites More sharing options...
69xchange Posted July 12, 2023 Share #20 Posted July 12, 2023 On 7/10/2023 at 5:01 AM, KlarNebel said: I brought my M6 (with Summicron 35 asph.) into the Leica Store in Nürnberg last week because of haze in the viewfinder and some other minor issues. They would have shipped it to Leica, but after hearing the time frame, I opted for a third party repair shop they know. They told me the repair time for Film-Leicas at the factory in Wetzlar is thirty (yes, 30) weeks. Because of lack of staff, many repair orders and vacation season. If anyone thinks about sending their Leica to Germany for CLAs or repairs, I‘d recommend asking for a time frame first. Thanks, just got an email from Leica HQ confirming that the turn around time is currently 7 months. 1 Link to post Share on other sites More sharing options...
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