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Yes, I see what you mean re screw length v depth of the lug base and that the screws obviously cannot move far.  My lugs OK too so far but then I've only had it a couple of months.  I've never even thought about the security of lugs before, with any camera.  Ironic that it should surface, for me anyway, with Leica.

Love the camera otherwise.

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  • 5 months later...
On 2/23/2023 at 5:41 PM, Stephen.s1 said:

 

A bit of good news from that front:  my kevlar is doing fine.  If it were to start fraying, and that bothered me, I'd use two drops of thin Cyano-acrilite (sp) AKA crazy glue.l

I think you are the lucky one. The Kevlar seems to fray at the edges on many bodies. I contacted Leica and they said a new one installed would cost £200 but I can’t be bothered as it does the job and doesn’t look bad, and the camera itself is so d@mn cute. When I sell mine for a Q5 I will take the hit on the selling price …..

 

 

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Hi guys,the same thing has just happened to me today. Q2 reporter bought in early June. Lug has come right off.Luckily I was wearing a rain jacket on top of the strap so managed to catch the camera without it hitting the ground. I’m pretty pissed off as l’m on a 10 week trip through Asia and don’t know how l’m going to be able to get it fixed. I wear my camera over my shoulder all day, everyday. If I can’t carry it reliably like this how can I do the street photography that I’m into?

 

 

 

 

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On 2/23/2023 at 9:35 PM, warth man said:

Yes, I see what you mean re screw length v depth of the lug base and that the screws obviously cannot move far.  My lugs OK too so far but then I've only had it a couple of months.  I've never even thought about the security of lugs before, with any camera.  Ironic that it should surface, for me anyway, with Leica.

Love the camera otherwise.

It has happened before…

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On 9/30/2023 at 11:04 PM, Calum Anderson said:

Hi guys,the same thing has just happened to me today. Q2 reporter bought in early June. Lug has come right off.Luckily I was wearing a rain jacket on top of the strap so managed to catch the camera without it hitting the ground. I’m pretty pissed off as l’m on a 10 week trip through Asia and don’t know how l’m going to be able to get it fixed. I wear my camera over my shoulder all day, everyday. If I can’t carry it reliably like this how can I do the street photography that I’m into?

 

 

 

Wondering if anyone has any recommendations for straps that screw in to the tripod connector? Was looking at Peak Design anchor plate but not sure if it is too big and will interfere with battery opening and card slot cover. Do I connect both ends of the strap to the plate or risk attaching one end to the remaining lug on the Q2 ?

On 9/30/2023 at 11:04 PM, Calum Anderson said:
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Is it always the lug on the shutter release side of the camera that goes? All the pictures of failed lugs that I have seen are on that side.

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They just forgot to apply locktite to the screws. There seems to be somebody in production who does so from time to time. If it is on the shutter side only,  maybe some users have a habit of jabbing the shutter really hard :lol: 

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So, is there a left lug locktite guy and another right lug locktite guy ? Or if there’s only one lug locktite  guy , does he forget to put the locktite on both lugs or just one? I guess what I’m asking is, can I use the remaining lug or is it at risk of coming off at any moment without warning too?

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17 hours ago, jaapv said:

They just forgot to apply locktite to the screws. There seems to be somebody in production who does so from time to time. If it is on the shutter side only,  maybe some users have a habit of jabbing the shutter really hard :lol: 

Being honest here you seem to have a very cavalier attitude about this problem. 

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Well,  if you search the forum you’ll find that the same problem occurred a few years ago. It is really about forgetting to apply locking compound.
Always smile in the face of adversity. . ;) 

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7 hours ago, Calum Anderson said:

So, is there a left lug locktite guy and another right lug locktite guy ? Or if there’s only one lug locktite  guy , does he forget to put the locktite on both lugs or just one? I guess what I’m asking is, can I use the remaining lug or is it at risk of coming off at any moment without warning too?

I would not trust the remaining lug. I think Leica should really revise the lug design. This failure happens too often. Relying on two small screws with locking compound is too minimalistic. It works just fine in general but even the very small number of failures should not occur.  
If it were reversed: two threaded studs on the lug with nuts on the inside the threads could be longer and better secured. 

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1 hour ago, jaapv said:

Well,  if you search the forum you’ll find that the same problem occurred a few years ago. It is really about forgetting to apply locking compound.
Always smile in the face of adversity. . ;) 

It's the fact that this isn't an isolated problem to the Q2 and that it seems that it still is plaguing owners with relatively new Q2s vs. a small batch of early Q2s that is worrisome to me.  

And unlike Nikon which has acknowledged the issue that the Z8 is having with their lugs falling off while it appears that Leica is not also bothers me and takes it out of the realm of joking about it and into the arena of it being a bit more serious considering that they may not cover this as a warranty repair.

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If you read my post #6 in this thread you see that Leica has this problem since the Q1 and it they charged me a lot to get it fixed then. The second time with the Q2 they didn't charge me, but still it shouldn't happen. 

Leica service is crap, maybe not as bad as Hasselblad, but so bad that I stopped relying on them as my main professional system. For a professional user who relies on a camera System to make a living they have to be able to trust their cameras, but they also have to be able to get them repaired quickly and professionally.

Just recently I got my 50 Lux back from service with a fingerprint on an internal element and way more dust than when I had send it in. So it went back and they managed to get it right. still, nearly 3 Months without my lens.

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12 hours ago, liggy said:

It's the fact that this isn't an isolated problem to the Q2 and that it seems that it still is plaguing owners with relatively new Q2s vs. a small batch of early Q2s that is worrisome to me.  

And unlike Nikon which has acknowledged the issue that the Z8 is having with their lugs falling off while it appears that Leica is not also bothers me and takes it out of the realm of joking about it and into the arena of it being a bit more serious considering that they may not cover this as a warranty repair.

They did the repair under guarantee last year when it happened to me. It took several weeks though. 
I had a replacement q2  it I think it’s the dealer that arranged that rather than leica. 
all well since …

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I am wondering if the Q3 has had any changes in its lug design or whether there’s about to be a speight of broken and dinged up Q3 ‘s coming soon? I’m also wondering how Leica can justify there not being a general recall or if it is only small batches of Q2’s why no one has contacted me/us? I’m totally pissed off and angry.

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9 hours ago, Calum Anderson said:

I’m also still wondering is it just a Loctite issue or something else, I still haven’t seen a failed lug on the eyepiece side of a camera. Has anyone seen one? Would be nice if Leica would clarify.

There is a user on reddit that has a left side lug issue and others with the more common right lug failure.  Not a Q2 but apparently not an isolated incident to be sure.  

@jaapv - I was referring to @geesbert's case of non-warranty repair.  And I agree with you.  Leica not making good on repairs/replacements caused by lug failures is ridiculous .  

 

Edited by liggy
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