EdwardM Posted July 3, 2021 Share #1 Posted July 3, 2021 Advertisement (gone after registration) Hello dear friends. Bought M10-R couple of months ago and had no occasion to shoot before today and immediately after the first press of the shutter, the camera freezes. No response on any buttons, had to remove the battery each time. So, accidentally managed to install a new software update, but it did not help either, i have never faced such a problem with a new camera. Given the lockdown and logistic issues between Russia and Germany, i have no idea what to do. Its just 8k USD useless black brick now. Link to post Share on other sites More sharing options...
Advertisement Posted July 3, 2021 Posted July 3, 2021 Hi EdwardM, Take a look here M10-R - Failure from day one - camera freezes. I'm sure you'll find what you were looking for!
Jeff S Posted July 3, 2021 Share #2 Posted July 3, 2021 Jeff Link to post Share on other sites More sharing options...
jaapv Posted July 4, 2021 Share #3 Posted July 4, 2021 What is wrong with consulting the Leica Store Moscow ? Link to post Share on other sites More sharing options...
EdwardM Posted July 4, 2021 Author Share #4 Posted July 4, 2021 9 hours ago, jaapv said: What is wrong with consulting the Leica Store Moscow ? Will do for sure. it was my first experience though when brand new camera is dead. Link to post Share on other sites More sharing options...
EdwardM Posted July 4, 2021 Author Share #5 Posted July 4, 2021 12 hours ago, Jeff S said: Jeff Thanks a lot Jeff. Link to post Share on other sites More sharing options...
MrFriendly Posted July 5, 2021 Share #6 Posted July 5, 2021 On 7/3/2021 at 4:32 PM, EdwardM said: Hello dear friends. Bought M10-R couple of months ago and had no occasion to shoot before today and immediately after the first press of the shutter, the camera freezes. No response on any buttons, had to remove the battery each time. So, accidentally managed to install a new software update, but it did not help either, i have never faced such a problem with a new camera. Given the lockdown and logistic issues between Russia and Germany, i have no idea what to do. Its just 8k USD useless black brick now. I have three Leica M camera (M10-P, M10M, and M246M), and they suffer from this freeze issue. I'm almost certain it's a firmware bug, but Leica will not confirm nor deny it. I suggest using slower memory cards (90MB/s or slower), because it seems to reduce the likelihood that it will freeze/lock up. It doesn't solve the problem, as you will encounter the problem again, but it won't freeze up as often. Link to post Share on other sites More sharing options...
349A Posted July 9, 2021 Share #7 Posted July 9, 2021 Advertisement (gone after registration) Had the same issue on a new M10M. It froze relentlessly and needed the battery removed for a reset. It was a SD card sensitivity issue as it froze on three of my cards but not on a fourth. Dealer swapped it for a new body. Card type or size didn’t matter, it just wouldn’t work with 75% of the cards we tried. Link to post Share on other sites More sharing options...
Ko.Fe. Posted July 10, 2021 Share #8 Posted July 10, 2021 "What's new", Leica used to have official place in Moscow, with local repairs and else done, but didn't they closed it recently? This place still must help, since Leica Camera AG has it listed. https://us.leica-camera.com/Stores-Dealers/Leica-Stores-Worldwide/Leica-Store-Moscow-GUM Link to post Share on other sites More sharing options...
EdwardM Posted July 10, 2021 Author Share #9 Posted July 10, 2021 All resolved - Dealer swapped it for a new body next day after my request. Great service! 1 Link to post Share on other sites More sharing options...
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