vikag Posted September 2, 2020 Share #1 Posted September 2, 2020 Advertisement (gone after registration) Hi! I just bought a M10 and the ISO dial doesn’t seem to be setting the ISO. I’m only able to change it via Menu. Does this mean the dial is defective and needs service? Or is it some setting issue? Quote Link to post Share on other sites More sharing options...
Advertisement Posted September 2, 2020 Posted September 2, 2020 Hi vikag, Take a look here ISO dial not working on M10. I'm sure you'll find what you were looking for!
vikag Posted September 2, 2020 Author Share #2 Posted September 2, 2020 Also do you think a firmware update could help ? Quote Link to post Share on other sites More sharing options...
a.noctilux Posted September 2, 2020 Share #3 Posted September 2, 2020 (edited) Hello , this kind of stuck ISO is well know, have a look in this thread (with some searches, you may find more topics) No firmware update would cure that. Send to Leica for quick repair (well I hope, to glue a magnet inside ! like here ?). ... I hope you "happy end" like this post Edited September 2, 2020 by a.noctilux 1 Quote Link to post Share on other sites More sharing options...
Jeff S Posted September 2, 2020 Share #4 Posted September 2, 2020 If bought new, ask for an exchange. Jeff Quote Link to post Share on other sites More sharing options...
vikag Posted September 2, 2020 Author Share #5 Posted September 2, 2020 Does anyone know how much it costs to get the ISO dial fixed? I bought a used camera. Quote Link to post Share on other sites More sharing options...
lykaman Posted September 2, 2020 Share #6 Posted September 2, 2020 10 minutes ago, vikag said: Does anyone know how much it costs to get the ISO dial fixed? I bought a used camera. Leica's are expensive to repair + long turnaround times -- Go back to the seller -- L Quote Link to post Share on other sites More sharing options...
Overgaard Posted September 2, 2020 Share #7 Posted September 2, 2020 (edited) Advertisement (gone after registration) The ISo dial was a problem when the M10 came out, and was fixed by Leica for free. There's no contact between the dial and the electronics inside the camera, it is a magnet in the dial that is supposed to activate the ISO (very neat as it makes the contact waterproof; except that some of the first made cameras had some error. In later editions, none has that error). I had that problem and got by by setting the ISO dial to M(anual) and then control the ISO via the menu. And then eventually I got around Wetzlar and got it fixed. Write to customer service at cs@leica-camera.com and ask about turnaround and all, and then you'll know if it cost anything (which i doubt) and what to expect in terms of time. They will likely suggest you go to a dealer who will then send it to the importer who will then send it to Wetzlar. I suggest to drop it in a mailbox yourself for fast turnaround. Do so and let Customer Service know the tracking number and have direct contact with customer service. Leica always return with insurance and freight paid by them, so this faster turnaround will only cost you the freight to Wetzlar (and the camera will be checked, cleaned and lubricated in the same process). Edited September 2, 2020 by Overgaard 3 Quote Link to post Share on other sites More sharing options...
vikag Posted September 2, 2020 Author Share #8 Posted September 2, 2020 2 minutes ago, Overgaard said: The ISo dial was a problem when the M10 came out, and was fixed by Leica for free. There's no contact between the dial and the electronics inside the camera, it is a magnet in the dial that is supposed to activate the ISO. I had that problem and got by by setting the ISO dial to M(anual) and then control the ISO via the menu. And then eventually I got around Wetzlar and got it fixed. Write to customer service at cs@leica-camera.com and ask about turnaround and all, and then you'll know if it cost anything (which i doubt) and what to expect in terms of time. They will likely suggest you go to a dealer who will then send it to the importer who will then send it to Wetzlar. I suggest to drop it in a mailbox yourself for fast turnaround. Do so and let Customer Service know the tracking number and have direct contact with customer service. Leica always return with insurance and freight paid by them, so this faster turnaround will only cost you the freight to Wetzlar (and the camera will be checked, cleaned and lubricated in the same process). Thanks for your suggestion. By the way really like your blog. Not sure if anyone has experience shipping between Canada and Germany back and forth. As I live in Canada I need to find out how the customs fees work for repair work. Quote Link to post Share on other sites More sharing options...
scott kirkpatrick Posted September 3, 2020 Share #9 Posted September 3, 2020 (edited) It happened to me when the M10 was new. Leica fixed it at no charge, but it did require shipping the camera to Wetzlar. International shipment requires that you work with the shipper (FedEx or UPS) to document that the camera is being sent for repair and will be returned. Then when it is returned there are no customs duties, but there may be a service fee. In my case, I shipped with one carrier and it came back with another, so I had to make some phone calls to get the paperwork to the right place, at a cost of an extra day. Sorry this is happening to you. Following on Thorsten's second point, the local Leica contact in Israel wanted to charge me all the shipping costs, and I knew that I could keep track of things as well or better than they could, so I did this myself. If Leica Camera in Canada offers to fix this at no charge to you, that's great! Otherwise, you can and should handle it yourself. Customer Service in Wetzlar is helpful and responsive. Edited September 3, 2020 by scott kirkpatrick 1 Quote Link to post Share on other sites More sharing options...
vikag Posted September 16, 2020 Author Share #10 Posted September 16, 2020 (edited) Hi! Update: so this M10 was bought from Leica Lisse and I sent it back to them as it is under store warranty. They’ve sent it directly to Leica for repair but when I checked with Leica Wetzlar they couldn’t locate the camera using the serial number in their workshop. Do you think it’s normal for Leica service to be a bit out of sync? Because when I asked Leica Lisse they told me that the Leica service admin are not the best and the store manager thinks Leica definitely has the camera in service. Not sure who do I trust here haha. Does anyone have any experience with Leica Lisse in recent times? Or Leica admin? Leica was pretty quick with emails by the way just that they couldn’t locate the camera on their end. Edited September 16, 2020 by vikag Quote Link to post Share on other sites More sharing options...
stephan54 Posted September 16, 2020 Share #11 Posted September 16, 2020 (edited) vor 6 Minuten schrieb vikag: Hi! Update: so this M10 was bought from Leica Lisse and I sent it back to them as it is under store warranty. They’ve sent it directly to Leica for repair but when I checked with Leica Weltzar they couldn’t locate the camera using the serial number in their workshop. Do you think it’s normal for Leica service to be a bit out of sync? Because when I asked Leica Lisse they told me that the Leica service admin are not the best and the store manager thinks Leica definitely has the camera in service. Not sure who do I trust here haha. Does anyone have any experience with Leica Lisse in recent times? Or Leica admin? Leica was pretty quick with emails by the way just that they couldn’t locate the camera on their end. I bought at Leica Lisse too and they made a reliable impression. Send in my camera to Wetzlar for repairs a few times (due to my own clumsiness) and it took several days for the camera to appear on the repair site. Nothing really to worry about or the camera has gone missing while on route to Germany. Edited September 16, 2020 by stephan54 1 Quote Link to post Share on other sites More sharing options...
vikag Posted September 16, 2020 Author Share #12 Posted September 16, 2020 Just now, stephan54 said: I bought at Leica Lisse too and they made a reliable impression. Send in my camera for repairs a few times (due to my own clumsiness) and it took several days for the camera to appear on the repair site. Nothing really to worry about or the camera has gone missing while on route to Germany. That’s great. Thanks for that confirmation! Quote Link to post Share on other sites More sharing options...
daviden Posted October 15, 2021 Share #13 Posted October 15, 2021 (edited) I just want to share my experience, since my M10 got the same problem all of a sudden. The ISO dial didn’t respond anymore. I called Leica, they told me it was a known problem in the first batch of Leica M10s, and that it will be a good will fix (I’m long out of warranty). They told me also it will take about 8-10 weeks to fix this. They sent me everything I needed, I filled the repair sheet in. They sent me an UPS label for putting on the package, so all I had to do myself was to package the camera. I sent the camera, and also put in a question about getting a loaner so that I wouldn’t miss any planned shoots. Some days later, UPS delivered a Leica SL2-S with a 24-90mm + a Leica M to SL adapter so I could use my M lenses. I sent my M10 to Wetzlar 7th of September. I received the loaner camera+lens 15th of September. They said 8-10 weeks, but my M10 came back the 4th of October. So less than a month later. Except the ISO dial fix, Leica cleaned it, adjusted the rangefinder and I also think they refreshed the bottom plate. I am SO impressed by their customer care and service. I have nothing but good things to say. Took a little family photo before the SL2-S needed to leave. I kind of started to like it… Welcome, dear visitor! As registered member you'd see an image here… Simply register for free here – We are always happy to welcome new members! Edited October 15, 2021 by daviden 1 2 Quote Link to post Share on other sites Simply register for free here – We are always happy to welcome new members! ' data-webShareUrl='https://www.l-camera-forum.com/topic/312953-iso-dial-not-working-on-m10/?do=findComment&comment=4293267'>More sharing options...
a.noctilux Posted October 15, 2021 Share #14 Posted October 15, 2021 👍 @daviden 👍 Leica Thanks for this report of First Class Services. Where are you ? Quote Link to post Share on other sites More sharing options...
daviden Posted October 15, 2021 Share #15 Posted October 15, 2021 Just now, a.noctilux said: 👍 @daviden 👍 Leica Thanks for this report of First Class Services. Where are you ? I’m in the south of Sweden, so not super far away from Wetzlar. 1 Quote Link to post Share on other sites More sharing options...
chris_tribble Posted October 19, 2021 Share #16 Posted October 19, 2021 I’ve always had great service from Leica UK and Leica Wetzlar. 👍 Quote Link to post Share on other sites More sharing options...
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