sergiomarried Posted August 13, 2019 Share #1 Posted August 13, 2019 Advertisement (gone after registration) Hi friends, Yesterday night I suddenly got one of my leica Q strap attachments off the camera! It was such a miracle that nothing happened since in any other situation it would have meant a sure hit to the floor... in this case I had it well caught from the other side... anyone ever saw this before? Any ideas how to fix it and make sure it doesn’t happen again? thanks a lot and best regards! Welcome, dear visitor! As registered member you'd see an image here… Simply register for free here – We are always happy to welcome new members! Link to post Share on other sites Simply register for free here – We are always happy to welcome new members! ' data-webShareUrl='https://www.l-camera-forum.com/topic/300258-strap-attachment-off/?do=findComment&comment=3796601'>More sharing options...
Advertisement Posted August 13, 2019 Posted August 13, 2019 Hi sergiomarried, Take a look here Strap attachment off!. I'm sure you'll find what you were looking for!
RoySmith Posted August 13, 2019 Share #2 Posted August 13, 2019 Wow, it’s amazing that the camera did not fall. I suspect that the lug attaches from the inside so it means a trip to a Leica repair facility. Link to post Share on other sites More sharing options...
lucerne Posted August 13, 2019 Share #3 Posted August 13, 2019 Cant be fixed by user. Return to Leica (preferably via a local dealer). Should be repaired free of charge. My strap unwound itself from the chrome ring so easy to fix. Good luck. Link to post Share on other sites More sharing options...
elgenper Posted August 13, 2019 Share #4 Posted August 13, 2019 Very same thing happened to my M9 some years ago. Would have thought they found a better solution by now... Link to post Share on other sites More sharing options...
sergiomarried Posted August 15, 2019 Author Share #5 Posted August 15, 2019 I’m arranging a trip to official service indeed. It’s still difficult to believe this happened! Never seen before, I have 50 year old cameras with same strap attachment mechanism and they’re as strongly secured as the first day. How is this possible in a Leica camera??? It could have meant 9 out of 10 times the camera to hit the floor and end of story... Link to post Share on other sites More sharing options...
geesbert Posted August 15, 2019 Share #6 Posted August 15, 2019 happened to me too, camera fell to the ground and got a large dent in the hood and in the side. I was shurely annoyed, sent it back to leica, cost me 450€ to repair (only to reattach the lug), took them 7 weeks and they refused to give warranty on the repair, because of the dent caused by their bad design. I was shurely pissed off. as a side note: one day after is sent my Q to leica the sensor of my Fuji GFX developed a fault, I sent it ot Fuji, the replaced the sensor at no cost, and sent the camera back WITHIN THREE WORKING DAYS! this ist why I stopped using Leica professionally. 1 Link to post Share on other sites More sharing options...
jaapv Posted August 15, 2019 Share #7 Posted August 15, 2019 Advertisement (gone after registration) I guess they ran out of Locktite once more.. 🙄 1 Link to post Share on other sites More sharing options...
LocalHero1953 Posted August 15, 2019 Share #8 Posted August 15, 2019 Google "M240 strap lug failure" ! Link to post Share on other sites More sharing options...
ralphh Posted August 15, 2019 Share #9 Posted August 15, 2019 (edited) 5 hours ago, geesbert said: happened to me too, camera fell to the ground and got a large dent in the hood and in the side. I was shurely annoyed, sent it back to leica, cost me 450€ to repair (only to reattach the lug), took them 7 weeks and they refused to give warranty on the repair, because of the dent caused by their bad design. I was shurely pissed off. as a side note: one day after is sent my Q to leica the sensor of my Fuji GFX developed a fault, I sent it ot Fuji, the replaced the sensor at no cost, and sent the camera back WITHIN THREE WORKING DAYS! this ist why I stopped using Leica professionally. yeah this is why I had canon then fuji as pro cameras and Leica as home cameras. There's nothing to stop you using a Leica professionally from a quality of results point of view but they just don't offer support thats suitable for working professionals. Canon is even better than Fuji - repairs are stated as 48 hours but a 24 hour turnaround is not uncommon if you drop it off and pick it up from one of their service centers. I ended up selling my Leica for financial reasons (photography is a tough business) but now I've closed the studio and gone back to earning decent money again I've bought a Q2 and love it. There's no camera I'd rather have for my own photography than a Leica but relying on one for my daily bread would make me nervous. Edited August 15, 2019 by ralphh 1 Link to post Share on other sites More sharing options...
sergiomarried Posted September 5, 2019 Author Share #10 Posted September 5, 2019 Hello folks, I felt that I owed an update on this topic, especially if it ever happens to someone else in the community. Leica Germany HQ has taken full ownership off this issue. They quickly replied to me and got all measures to fix the problem at zero cost for me. They have guaranteed that it won’t happen again and that I can use it confidently going fwd. I’m receiving the camera next week at home, they arranged all shipping and everything. They service so far has been top of the top, really to what I’d expect from Leica. Regards Sergio 2 1 Link to post Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now