jpreisch Posted February 17, 2019 Share #1 Posted February 17, 2019 Advertisement (gone after registration) I have a new to me M240. It has trouble playing with Adobe Photoshop Lightroom Classic CC, 8.2 release, Camera raw 11.2. When I import a DNG image it looks OK in Library, but when I move to Develop it looks OK for about 5 sec, and then the color shifts to a strong green bias. If I turn off Lightroom and then turn it back on the image is OK. I have called and talked to Adobe Technical Help, and I have been told its my graphics card and I need to get an upgraded driver to work with the 8.2 release. Then I was told Its a corrupted catalog. And finally I was told that Adobe does not support the M240. The even sent me the following link https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-supported-cameras.html?red=a to prove it to me. Well I went to the Leica store that sold me the camera. They couldn't believe it till they saw it. Then they couldn't believe that Adobe does not support the M240 till they saw the link. They were however able to create a work around for me by simply cropping the image by 1 pixel all the way around. It works. Thank you Leica. Why couldn't the tech support at Adobe figure this out, they after all developed the DNG format? Has anyone else seen this problem with their M240? If so how did you overcome it? Jim Link to post Share on other sites More sharing options...
Advertisement Posted February 17, 2019 Posted February 17, 2019 Hi jpreisch, Take a look here M 240 Vs Adobe Lightroom. I'm sure you'll find what you were looking for!
ramarren Posted February 17, 2019 Share #2 Posted February 17, 2019 That's absurd. My Leica M-P typ 240 DNG files image beautifully in Lightroom v6.14 (perpetual license) and have been supported since LR v5.7. Link to post Share on other sites More sharing options...
david strachan Posted February 17, 2019 Share #3 Posted February 17, 2019 Dear Jim, It's proving to be difficult your new M240. 😑 Some say life wasn't meant to be easy. I can assure you like ramarren, Godfrey, my M-P (typ 240) DNG files show perfectly beautiful colours, not saturated, and auto-white balance on my perpetual Light Room 6.14. Check in-camera settings, and rebuild catalogue, is my recommendation. By the way i use another browser to build my hard drive structure and download with name changes to files...Fast Stone Image Viewer...donationware. Once files imported from card, then import into LR. Works for me, and if LR goes cack...still have my files and directory. Good luck, hope you can sort soon, loving my live-view typ M240. all best... Link to post Share on other sites More sharing options...
Exodies Posted February 17, 2019 Share #4 Posted February 17, 2019 (edited) In the table of supported cameras it has M-P. Isn’t that the same as M typ 240 apart from RAM and a screw? when you demonstrated the problem at the Leica store was it on your computer? Edited February 17, 2019 by Exodies Link to post Share on other sites More sharing options...
steveclem Posted February 17, 2019 Share #5 Posted February 17, 2019 Ditch Adobe tossers and move to C1. Link to post Share on other sites More sharing options...
LocalHero1953 Posted February 17, 2019 Share #6 Posted February 17, 2019 My M240 images work fine with LR Classic CC and LR CC, latest versions. It's true that if you look on the Adobe site for the current list of supported cameras the M240 is not there, though the MP, MD and M262 versions are there, so I suspect it is. I believe that if the Adobe Standard profile is showing as the one in use, then that means LR has recognised your camera and is using the appropriate profile. I can't suggest a solution to the OP's problem. My monitor has occasional glitches when it gives everything a purple cast, but that's a hardware problem, not a Leica or Adobe problem. Switching off the monitor momentarily solves it. When it becomes permanent I'll get a new monitor. Link to post Share on other sites More sharing options...
jaapv Posted February 17, 2019 Share #7 Posted February 17, 2019 Advertisement (gone after registration) I have developed many thousands of 240 images using ACR/PS and occasionally Lightroom. I have never seen this problem. Does the problem occur when you use another computer and copy of Lightroom? If not, simply reinstall. 1 Link to post Share on other sites More sharing options...
jaapv Posted February 17, 2019 Share #8 Posted February 17, 2019 55 minutes ago, LocalHero1953 said: My M240 images work fine with LR Classic CC and LR CC, latest versions. It's true that if you look on the Adobe site for the current list of supported cameras the M240 is not there, though the MP, MD and M262 versions are there, so I suspect it is. I believe that if the Adobe Standard profile is showing as the one in use, then that means LR has recognised your camera and is using the appropriate profile. I can't suggest a solution to the OP's problem. My monitor has occasional glitches when it gives everything a purple cast, but that's a hardware problem, not a Leica or Adobe problem. Switching off the monitor momentarily solves it. When it becomes permanent I'll get a new monitor. If ACR opens the file the format is supported, otherwise you get a "cannot open" message. Link to post Share on other sites More sharing options...
jpreisch Posted February 17, 2019 Author Share #9 Posted February 17, 2019 Thanks for all the tips. David S...Camera settings have been checked, Catalog has been rebuilt...both by Leica Store...Problem still there. Jaapv...Older copy of lightroom reinstalled, same problem. Newest copy reinstalled same problem. I might add that once the problem surfaces, if I turn off lightroom and then turn it back on the problem goes away. Again thanks for the suggestions. I guess the consensus is I should spring for a new Apple computer. I may, or just keep turning lightroom off and on, or use the user preset the leica store made for me to crop the DNG file by 1 pixel all the way around. Jim 1 Link to post Share on other sites More sharing options...
jaeger Posted February 17, 2019 Share #10 Posted February 17, 2019 (edited) Was a MAC or PC? Have you tried install the LR on a different computer? try that before jumping into any conclusion. it's very likely a video card issue. I have a $400+ video card on my PC, which is quite minimum for photo/video editing. There is a new gadget call eGPU, which is an external video powerhouse but require thunderbolt 3 and windows 10 or OSX 10.13.x Good luck. Whoever said LR doesn't support a specific camera was a compete BS. DNG file is DNG file, doesn't matter where it came from. Don't let an idiot drag you down to their level. This list of supported camera, oh my lord, it says M262 is supported but not M240? They are basically the same camera, I mean... com on, adobe is going downhill big time... Edited February 17, 2019 by jaeger 1 Link to post Share on other sites More sharing options...
epand56 Posted February 19, 2019 Share #11 Posted February 19, 2019 On 2/17/2019 at 3:12 AM, ramarren said: That's absurd. My Leica M-P typ 240 DNG files image beautifully in Lightroom v6.14 (perpetual license) and have been supported since LR v5.7. Same here. Link to post Share on other sites More sharing options...
jaapv Posted February 19, 2019 Share #12 Posted February 19, 2019 The problem suggests that the reference pixels on the edge of the frame are being read as image pixels. That could be a problem caused by corrupt firmware. I would approach Leica over this. Link to post Share on other sites More sharing options...
jpreisch Posted February 22, 2019 Author Share #13 Posted February 22, 2019 My 240 has 2.0.5.0 firmware. Is there a way to reload it? Link to post Share on other sites More sharing options...
Exodies Posted February 22, 2019 Share #14 Posted February 22, 2019 Have you seen the problem with your DNG on someone else’s computer? 1 Link to post Share on other sites More sharing options...
mike3996 Posted February 22, 2019 Share #15 Posted February 22, 2019 (edited) On 2/17/2019 at 3:54 AM, jpreisch said: They were however able to create a work around for me by simply cropping the image by 1 pixel all the way around. It works. Thank you Leica. Why couldn't the tech support at Adobe figure this out, they after all developed the DNG format? My computer background says it's about the faulty GPU drivers and not about invalid DNG processing. And technically it's a nasty workaround (we might say, a "hack") to crop your images to get it working. That's why Adobe probably wouldn't have mentioned it even if they found out about the hack. It's not good business. Whereas Leica has a good track record on using hacks wherever it works the best. For example they figured out a way to 6-bit code lenses very hacky and backwards-compatible way, or the even more hacky frameline selector wedge in the lens base. Not saying that hacks make bad designs but if the alternative is to introduce a new lens mount instead of just hacking something together, I like they chose the hack. Edited February 22, 2019 by mike3996 Link to post Share on other sites More sharing options...
jpreisch Posted February 22, 2019 Author Share #16 Posted February 22, 2019 As far as seeing the problem on any other computer no, I haven't tried. But my computer and my lightroom handle my Q's DNG's just fine. Go figure. Link to post Share on other sites More sharing options...
jaapv Posted February 22, 2019 Share #17 Posted February 22, 2019 How about other programs, like Affinity, ON1, Luminar or C1? Link to post Share on other sites More sharing options...
jpreisch Posted February 23, 2019 Author Share #18 Posted February 23, 2019 Don't have any other programs. I want to think that my M 240 is OK and my Q is OK so my next move is to get a new computer and migrate all my images and programs to the new platform, and see what happens...after all, it's only money. Link to post Share on other sites More sharing options...
jaapv Posted February 23, 2019 Share #19 Posted February 23, 2019 You can download trials for all these programs. I would do that first if I were you. You might find (as I do) that Lightroom is not the most desirable program. Migrating might not solve your problem, and can be problematic as well. You might save a not inconsiderable amount of money too. Link to post Share on other sites More sharing options...
jpreisch Posted March 1, 2019 Author Share #20 Posted March 1, 2019 Well, I finally purchased a new MacBook pro. It is happy to play with Lightroom and the M240. It appears that my whole problem was an old (2011) unsupported graphics card that was the issue. I'm happy that I have a solution to my problem. I only wish that Adobe and Apple had worked with me rather than blame each other ( Corrupted catalog, bad SD card, Unsupported M240,,,good grief) and Leica. The only corporation that helped me and looked for a solution, was Leica Miami, thanks David Farkas, who found a work around, so the old computer would work. Thank You Leica! Jim Link to post Share on other sites More sharing options...
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