Archiver Posted June 8, 2017 Share #501 Posted June 8, 2017 Advertisement (gone after registration) Firstly I'd like to apologise to to Nicki at the Camera Clinic for having spelt her name incorrectly in my previous post, sorry! I'm not usually so slack. Secondly regarding the turnaround time of four weeks that Nicki quoted me, and that was a week ago, it can only have gotten worse since then....... I know CC are usually phenomenally quick and efficient, however Nicki did specifically say that, even though they were currently quoting four weeks, it could well turn out to be longer as they are experiencing such a flood of orders for sensor replacements, so the situation is anything but typical. Nicki told me that it was 'like the Apocalypse' with the number of M9 owners calling and asking about whether to bring their cameras in. Take that as you will. 1 Link to post Share on other sites More sharing options...
Advertisement Posted June 8, 2017 Posted June 8, 2017 Hi Archiver, Take a look here Leica Ends Free Sensor Replacement for M9/Monochrom Bodies. I'm sure you'll find what you were looking for!
erl Posted June 8, 2017 Share #502 Posted June 8, 2017 Nicki told me that it was 'like the Apocalypse' with the number of M9 owners calling and asking about whether to bring their cameras in. Take that as you will. It can only mean one thing. Leica have stirred up a tsunami. Nothing more complicated than that. 2 Link to post Share on other sites More sharing options...
IkarusJohn Posted June 8, 2017 Share #503 Posted June 8, 2017 It can only mean one thing. Leica have stirred up a tsunami. Nothing more complicated than that. Which must have been entirely predictable, and perhaps their intention all along? 2 Link to post Share on other sites More sharing options...
Verteidiger Posted June 8, 2017 Share #504 Posted June 8, 2017 Nicki told me that it was 'like the Apocalypse' with the number of M9 owners calling and asking about whether to bring their cameras in. Take that as you will. It can only mean one thing. Leica have stirred up a tsunami. Nothing more complicated than that. Which must have been entirely predictable, and perhaps their intention all along? Cannot be, can it?! The "replacement programme for corroded sensors that affected M9, M9-P, M Monochrom and M-E camera models ... (has been) largely completed". Link to post Share on other sites More sharing options...
erl Posted June 8, 2017 Share #505 Posted June 8, 2017 Cannot be, can it?! The "replacement programme for corroded sensors that affected M9, M9-P, M Monochrom and M-E camera models ... (has been) largely completed". Largely completed? Seems not. My M9 was an early replacement and it has failed again. The queue for replacements at just one service facility I know is unprecedented. The wait for replacement sensors globally is extensive, if delays in supply are any indication. The fact that replacements are being covered by Leica is good, but having an early cut-off I think is not worthy of a company that espouses integrity. If there is more to the story, we should be informed, properly. 4 Link to post Share on other sites More sharing options...
jaapv Posted June 8, 2017 Share #506 Posted June 8, 2017 The tsunami and queue is for the sensor clean and corrosion check (at least in Wetzlar, tsunamis may be a Pacific thing ) as far as I am aware. I don't think the rest of CS is as overstressed (yet??) My Summilux 50 asph just came back from a complete overhaul within two weeks, door to door. Link to post Share on other sites More sharing options...
erl Posted June 8, 2017 Share #507 Posted June 8, 2017 Advertisement (gone after registration) The tsunami and queue is for the sensor clean and corrosion check as far as I am aware. I don't think the rest of CS is as overstressed (yet??) My Summilux 50 asph just came back from a complete overhaul in two weeks, door to door. The queue I am in is in Australia where the only service facility is stressed (my observation) because of the corrosion 'rush'. I have a 90mm lens in with them which I hope is not delayed by the extra work load. However, I am confident (so far) that the extended service time will still beat the shipping + service time to Solms and back. I have been told the turn around time for the sensor replacement is currently at 4 weeks, subject to getting supply of new sensors. 2 Link to post Share on other sites More sharing options...
Nordvik Posted June 20, 2017 Share #508 Posted June 20, 2017 I will try one more time. Does this look like corrosion? Leica says no. My camera is six years old and the sensor have never been replaced, and now it will never be. A replaced sensor would perhaps give the camera a higher resale value (a new sensor sounds better than a six year old), but I do not know if it is worth it if one must wait months for the replacement. 1 Link to post Share on other sites More sharing options...
erl Posted June 20, 2017 Share #509 Posted June 20, 2017 The queue in my post # 516 above has blown out to 8 weeks. I am told this is attributed to delays in supply of replacement sensors. Meanwhile my 90 mm Cron has had to be sent to Germany for repair. Estimated delay; 3 months. I am beginning to appreciate why I have so much Leica gear. It is to keep me (and Leica) going. Link to post Share on other sites More sharing options...
platypus Posted June 21, 2017 Share #510 Posted June 21, 2017 The queue in my post # 516 above has blown out to 8 weeks. I am told this is attributed to delays in supply of replacement sensors. Meanwhile my 90 mm Cron has had to be sent to Germany for repair. Estimated delay; 3 months. I am beginning to appreciate why I have so much Leica gear. It is to keep me (and Leica) going. Erl, thanks for that update on the situation at the Camera Clinic. I don't want to contribute to the stress CC are under so I have not contacted them since hearing from them a few weeks ago to say that the sensor replacement turn-around time for my MM and M9 bodies would be four weeks....even then that estimate was mildly risible. Realistically I will be more than happy to see them back by Christmas. I think then I will probably trade-in both, plus a couple of lenses, to defray the cost of an M10....an item which is becoming increasingly tempting.....and is something to look forward to. Link to post Share on other sites More sharing options...
erl Posted June 21, 2017 Share #511 Posted June 21, 2017 Erl, thanks for that update on the situation at the Camera Clinic. I don't want to contribute to the stress CC are under so I have not contacted them since hearing from them a few weeks ago to say that the sensor replacement turn-around time for my MM and M9 bodies would be four weeks....even then that estimate was mildly risible. Realistically I will be more than happy to see them back by Christmas. I think then I will probably trade-in both, plus a couple of lenses, to defray the cost of an M10....an item which is becoming increasingly tempting.....and is something to look forward to. Dee, why not be pragmatic and just buy the M10. That way you will not stress over when the MM and M9 return. Also, the wait for the M10 may coincide with their return! I bought the M10 before I confirmed my M9 had the 'lurgi' and it is very relaxing knowing your shooting facility has improved (as opposed to one's talent ). Also, you can then relax about when and for how much to sell your MM and M9, if you do. Link to post Share on other sites More sharing options...
platypus Posted June 21, 2017 Share #512 Posted June 21, 2017 Dee, why not be pragmatic and just buy the M10. That way you will not stress over when the MM and M9 return. Also, the wait for the M10 may coincide with their return! I bought the M10 before I confirmed my M9 had the 'lurgi' and it is very relaxing knowing your shooting facility has improved (as opposed to one's talent ). Also, you can then relax about when and for how much to sell your MM and M9, if you do. Erl, food for thought indeed! I'm not absolutely sure that I want to part with the MM, but the b&w conversions I'm getting with the M262 and Lightroom are indistinguishable, really...so I'm slowly selling myself on the plan. Economically though....I really should defray the cost of the M10 with something more than just the two lenses I plan to part with, so will wait for the bodies to come home all new and clean. There's no rush or stress....I'm an irrationally patient person. 1 Link to post Share on other sites More sharing options...
silverchrome Posted June 21, 2017 Share #513 Posted June 21, 2017 The tsunami and queue is for the sensor clean and corrosion check (at least in Wetzlar, tsunamis may be a Pacific thing ) as far as I am aware. I don't think the rest of CS is as overstressed (yet??) My Summilux 50 asph just came back from a complete overhaul within two weeks, door to door. My Summilux 50mm ASPH has been with them since May and it is still with them! Link to post Share on other sites More sharing options...
jaapv Posted June 21, 2017 Share #514 Posted June 21, 2017 Depends on what is wrong with it. If the floating element part needs replacing it can take long Link to post Share on other sites More sharing options...
silverchrome Posted June 21, 2017 Share #515 Posted June 21, 2017 Depends on what is wrong with it. If the floating element part needs replacing it can take long Longer than a complete overhaul? Link to post Share on other sites More sharing options...
jaapv Posted June 21, 2017 Share #516 Posted June 21, 2017 Yes, the tolerances in the floating element mechanism are so tight (1/1000th mm) that the parts have to be made to order. If parts are available, repairs are normally done in 1-2 weeks, the wait for spare parts holds up the works. Link to post Share on other sites More sharing options...
silverchrome Posted June 22, 2017 Share #517 Posted June 22, 2017 Yes, the tolerances in the floating element mechanism are so tight (1/1000th mm) that the parts have to be made to order. If parts are available, repairs are normally done in 1-2 weeks, the wait for spare parts holds up the works. Fortunately/unfortunately, mine only requires a clean. Link to post Share on other sites More sharing options...
jaapv Posted June 22, 2017 Share #518 Posted June 22, 2017 In that case I would start inquiring what the blazes is going on. Leica Mayfair has a good reputation for bring helpful, otherwise contact Customer Service in Wetzlar directly. Link to post Share on other sites More sharing options...
fotografr Posted June 22, 2017 Share #519 Posted June 22, 2017 The queue in my post # 516 above has blown out to 8 weeks. I am told this is attributed to delays in supply of replacement sensors. This is puzzling. In Australia you have an 8 week wait for sensor replacement but here in the US the time is up to 24 weeks. I'm starting to think I should have sent my MM to Australia. My impression has been that sensors were being doled out to service centers by the mother ship in Germany in proportion to the number of cameras in the queue. If 8 weeks is an accurate time frame, I could have New Jersey return my camera as is, ship it to your dealer, go to the back of the line and still end up three weeks ahead of the game. 1 Link to post Share on other sites More sharing options...
erl Posted June 22, 2017 Share #520 Posted June 22, 2017 Brent, you make a good point, the problem is neither the 8 week nor the 24 week figures are reliable, IMO. We both only know what we are told and IMO that is based on promises/hopes rather than performance. Link to post Share on other sites More sharing options...
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