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SD Card compatibility issue?


chris_tribble

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If you are happy with Lexar cards, buy some more now. Micron (the memory chip maker, and their manufacturer) is discontinuing them and exiting the retail market.

 

Thanks for that info. I will buy some, as other than the floppy write lock switch, which you have to super-glue, they have been seamless. The only downside is who picks up the "lifetime" warranty or is that a warranty for the life of the card, which when it dies, is ended?  :o

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Thanks for that info. I will buy some, as other than the floppy write lock switch, which you have to super-glue, they have been seamless. The only downside is who picks up the "lifetime" warranty or is that a warranty for the life of the card, which when it dies, is ended?  :o

No idea about the warranty. When a card dies, I bin it rather than send it back to the manufacturer for a proper burial.

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https://www.micron.com/about/blogs/2017/june/micron-discontinuing-lexar-removable-storage-retail-business

Thanks for that info. I will buy some, as other than the floppy write lock switch, which you have to super-glue, they have been seamless. The only downside is who picks up the "lifetime" warranty or is that a warranty for the life of the card, which when it dies, is ended?  :o

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Leica has done the right thing by recognising the SD card problem and providing new firmware which seems to have ensured M10/SD card compatibility.  It remains to be seen if this version is a complete solution or a work in progress.  Either way it’s good.  I’ve never had any card problems with Nikon, Canon, Panasonic or Leica Typ240 bodies myself, although I did have the EVF/freezup problem which others reported (Sandisk 32 GB 95MB/s in my case).  FW 1.7.4.0 installed perfectly for me and I've had no subsequent problems.

 

Leica needs to know (if it doesn’t already) that this issue has been mishandled in a manner which would unfortunately be expected of Nikon, but not of Leica.  As we have seen recently in politics in many countries, the public seems willing to tolerate a degree of perceived incompetence for a long time, before turning quite suddenly and dramatically against the established order.  Leica users are different from many other camera users, given their deep respect for Leica’s history and standards, but they should not be treated again this way.

 

The first post on this forum on the issue was on 25 January but the first official acknowledgment anyone appears to have had was notified in post #232 on 31 May.  Over four months.  Obviously a lot more users did not have problems than did, but Leica users are in general very experienced and committed to the brand, so the number and variety of card problems reported should have had alarm bells ringing early on in Wetzlar, and even if a solution was then some time off an official acknowledgment would have been appreciated.  Similar problems seem to have occurred with some earlier digital M models, so it looks very much as if someone was asleep at the wheel, to put it politely.

 

I understand (from personal experience and also via the excellent explanations provide by Jager- post #80 and others) that software testing can be difficult, and that SD cards do not all adhere to the same standards.  The fact that these SD card problems do not appear as commonly in other camera brands just confirms suspicions raised in this forum that software is not a strong point for a small company like Leica.  Given Leica’s close relationship with Panasonic, could it not leverage Panasonic’s software expertise?  A camera body with unreliable firmware is just an expensive paperweight.  Extremely expensive in the case of a Leica.

 

Future releases of M models should follow a much more rigorous procedure:

  1. Testing of the initial firmware at the conclusion of design and early manufacture should be undertaken more thoroughly.  I doubt many users would object to an additional 2/3 weeks of final firmware testing (after physical manufacture has commenced) before official release.  In that time inventory could be built and firmware improved, and the additional cost to the manufacturer and consumer would be proportionally minor given the already high overall cost.
  2. In the apparent absence of properly observed industry standards for SD cards, or perhaps inadequately defined specifications in those standards, major SD card manufacturers should be invited to supply their card specifications and/or to become part of Leica’s testing process well before the model is released.
  3. The Instructions should state clearly:
    1. “This product and firmware version <1.xx.yy> has been successfully tested and is compatible with the following SD cards <insert the brands, models and specifications for cards which work, and only those>.”
    2. “Never use an SD card in this product which has been used in a different model or brand of camera.”
    3. “Always format the SD card in this camera each time it is inserted prior to the taking of any pictures.”
  4. The “Delete” options should probably be removed from the menu altogether.  Why do any camera manufacturers offer these functions, given that in-camera deletion has been known for years to create random card problems in a variety of camera brands?  Carrying spare cards (about 2 grams each) is something any half-serious photographer does as a matter of course, so deleting an image in-camera to save space should never be necessary.

 

Other lessons for the camera industry and consumers:

  • Can we please have cards made to the same standards?  If the hidden (unformattable) section of a card differs between brands, and consumers are not told this, is it any wonder people are confused and annoyed?  (I’m not talking about counterfeit cards here, but mainstream brands.)
  • Camera manufacturers and card manufacturers need to talk to each other more to ensure compatibility.
  • Camera manufacturers and card manufacturers need to eliminate the recurring problem with in-camera file deletion, or alternatively cameras should have in-camera deletion removed from their menus.
  • Consumers need to be better educated (or educate themselves) about best card practice.  Awareness of internet “hygiene” (eg knowledge of and software to hinder viruses, malware and identity theft) and IT best practice (eg backups) is slowly improving, and the IT aspects of digital photography (eg using reputable card brands, avoiding counterfeits, card formatting, card age/reliability, backups) are an obvious subset of that.
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It will be much easier going forward. Sandisk is all we really have left!

 

Keep the delete option.

 

More rigorous testing and perhaps a list of approved cards, or sell Leica branded ones at retail plus 600%. ;)

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Is anybody not having SD card issues?

 

I've generally had zero SD card issues across my M8, M9, Monochrom, M240, M246, and, now, M10.  That's across a couple hundred thousand images.  I say generally because I have had a couple cards go wonky (M9 and Monochrom) after some tens of thousands of images... at which point I replaced their respective cards and went back to zero issues.

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  • 4 weeks later...

Even after the 1.9.4.0 firmware update for the M10, I am still encountering issues with SD cards

 

I have tried the following SD cards:

  • SanDisk Extreme Pro 64 GB (95 MB/s, U3)
  • SanDisk Extreme 128 GB (90 MB/s, U3)
  • Lexar Professional 633X 64 GB (90 MB/s, U1)

These cards work perfectly in my other cameras, laptop and desktop computers. 

 

The Lexar works more consistently, but still faces the SD card error in the rangefinder window - seemingly more often when waking up from Power Saving mode. The SanDisk 64 GB is not recognized by the camera at all. The SanDisk 128 GB I was able to shoot for about 500 shots before it became completely unrecognized (the card still reads fine in other devices).

 

Am I just buying the wrong cards? Otherwise, I'm concerned that it's an issue with the actual camera and not SD compatibility.  I just got my M10 last week too. Love the camera, HATE the SD card issues because at the end of the day, all I wanna do is shoot.

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Even after the 1.9.4.0 firmware update for the M10, I am still encountering issues with SD cards. 

 

I have tried the following SD cards:

  • SanDisk Extreme Pro 64 GB (95 MB/s, U3)
  • SanDisk Extreme 128 GB (90 MB/s, U3)
  • Lexar Professional 633X 64 GB (90 MB/s, U1)

These cards work perfectly in my other cameras, laptop and desktop computers. 

 

The Lexar works more consistently, but still faces the SD card error in the rangefinder window - seemingly more often when waking up from Power Saving mode. The SanDisk 64 GB is not recognized by the camera at all. The SanDisk 128 GB I was able to shoot for about 500 shots before it became completely unrecognized (the card still reads fine in other devices).

 

Am I just buying the wrong cards? Otherwise, I'm concerned that it's an issue with the actual camera and not SD compatibility.  I just got my M10 last week too. Love the camera, HATE the SD card issues because at the end of the day, all I wanna do is shoot.

 

A  number of things to try:

 

1) Reset the camera to factory settings and check on the firmware item on the menu that the most up-to-date firmware is actually installed

2) Use a hand blower to clean any dust from the SD slot in the camera

3) Reformat the SD card in a computer using SD Formatter application. Format as "ex-FAT"

4) Dab a small amount of switch cleaner fluid such as Servisol or iso propyl alcohol onto the contacts of the SD card and insert/remove a number of times into the camera - wipe card dry with kitchen roll paper and repeat once. Blow dry the SD slot with a hand (Rocket or similar) dust blower and dry off card contacts with a clean piece of kitchen roll paper

5) Format the card in the camera and then test

 

If none of this works, I regret your camera will either have to be serviced by Leica or given how new it is, replaced. 

 

Wilson

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A  number of things to try:

 

1) Reset the camera to factory settings and check on the firmware item on the menu that the most up-to-date firmware is actually installed

2) Use a hand blower to clean any dust from the SD slot in the camera

3) Reformat the SD card in a computer using SD Formatter application. Format as "ex-FAT"

4) Dab a small amount of switch cleaner fluid such as Servisol or iso propyl alcohol onto the contacts of the SD card and insert/remove a number of times into the camera - wipe card dry with kitchen roll paper and repeat once. Blow dry the SD slot with a hand (Rocket or similar) dust blower and dry off card contacts with a clean piece of kitchen roll paper

5) Format the card in the camera and then test

 

If none of this works, I regret your camera will either have to be serviced by Leica or given how new it is, replaced. 

 

Wilson

 

Hey Wilson, 

 

Thanks so much for your detailed response. Unfortunately, even trying your suggestions, I am still met with the dreaded SD card error. Sometimes, the camera won't even recognize the card after multiple on/off resets, battery replacement, SD card re-insertions. I guess I just got really unlucky as multiple vendors have not encountered this level of problem after the 1.9.4.0 firmware update. I'll be returning the camera and putting myself in queue for a new one. Bummer, especially since the black M10 is in such high demand at the moment.

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Hey Wilson, 

 

Thanks so much for your detailed response. Unfortunately, even trying your suggestions, I am still met with the dreaded SD card error. Sometimes, the camera won't even recognize the card after multiple on/off resets, battery replacement, SD card re-insertions. I guess I just got really unlucky as multiple vendors have not encountered this level of problem after the 1.9.4.0 firmware update. I'll be returning the camera and putting myself in queue for a new one. Bummer, especially since the black M10 is in such high demand at the moment.

 

I think they always keep a few back for intractable warranty problems. I had one of the first M240's in the UK, getting it on the day after release (long pre-ordered). It had to go back to the factory in the first few weeks of its life to have the strap lugs re-bolted on with Loctite. When it came back, every time you put a heavy lens on it, it would start to take videos all by itself. I declined to have a twice repaired camera, when I had bought a new one. I had a new replacement within the week, even though they were in very short supply. 

 

Wilson

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[...]

3) Reformat the SD card in a computer using SD Formatter application. Format as "ex-FAT"

[...]

 

NB - The SD Association has a new version of the formatter, Version 5.0 with a new author credit. It is much larger. I have not tried it yet. Will late this afternoon.

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