wolfejosh Posted August 10, 2015 Share #1 Posted August 10, 2015 Advertisement (gone after registration) Have been loving the Leica Q since purchase 2 months ago in mid June 2015. BUT: Noticed a speck this week, which was confirmed today in the Leica store in NYC (SoHo) that is possibly dust or other particle on the sensor. It shows up on all pictures making the camera unusable. Since it is single-body camera and you cannot remove the lens to clean it yourself, this is a BIG problem. However, the BIGGER problem is the camera is apparently so new that even Leica official service (in NJ, who have otherwise been super nice and accomodating) have said don't even bother sending it yet as THEY don't even have the tools to clean it. I would think its just professionally removing the lens and using an air blower or brush but am shocked that I am stuck with a very expensive and new Leica Q that is a brick i cannot use until seemingly HQ sends the tools to service centers to fix! Huge bummer, especially before a big family kids vacation ;( Has anyone else had this issue? Does anyone have a workaround or suggestion? -Josh Link to post Share on other sites More sharing options...
Advertisement Posted August 10, 2015 Posted August 10, 2015 Hi wolfejosh, Take a look here Leica Q service issue. I'm sure you'll find what you were looking for!
DigitalHeMan Posted August 10, 2015 Share #2 Posted August 10, 2015 You may find with time (and vibration) that the dust moves itself, if that is indeed what it is. Do you have some example images showing the dust? Normally if it is just a single particle it would be fairly easy to relive in post processing (although of course it shouldn't be there in the first place) Link to post Share on other sites More sharing options...
viramati Posted August 10, 2015 Share #3 Posted August 10, 2015 Normally dust spots are only really noticeable in flat coloured areas like blue sky where it is very easy to clone out in Lr6 Link to post Share on other sites More sharing options...
Guest ralf. Posted August 10, 2015 Share #4 Posted August 10, 2015 This is my one... Will send it to service soon. Link to post Share on other sites More sharing options...
johnloumiles Posted August 11, 2015 Share #5 Posted August 11, 2015 While annoying and not really excusable your camera is far from unusable if we are talking about a speck of dust. Even the hair above is easily cloanble if it's not covering someone's face 10 feet from the camera. Not fun but should still be ok for your trip. Link to post Share on other sites More sharing options...
Guest ralf. Posted August 11, 2015 Share #6 Posted August 11, 2015 While annoying and not really excusable your camera is far from unusable if we are talking about a speck of dust. Even the hair above is easily cloanble if it's not covering someone's face 10 feet from the camera. Not fun but should still be ok for your trip. "If" is the problem... Link to post Share on other sites More sharing options...
johnloumiles Posted August 11, 2015 Share #7 Posted August 11, 2015 Advertisement (gone after registration) "If" is the problem... Yeahs it's definitely limiting and something about just seeing it on every photo is really annoying even if it can be fixed. I'm wondering how that hair got in there in the first place. Sliding in one of the speaker holes seems like a one in a million shot, thinking maybe it worked itself in between the focus ring somehow. Link to post Share on other sites More sharing options...
kkonkkrete Posted August 11, 2015 Share #8 Posted August 11, 2015 try pointing the camera lens down and shaking it around a bit, I've been able to get dregs of sensors with a little motion in the past. Link to post Share on other sites More sharing options...
viramati Posted August 11, 2015 Share #9 Posted August 11, 2015 Oh dear. I feel for you, the dust spot is one thing but the bit of hair/fibre is even worse. As it is such a new camera maybe try to push for a loan camera for your holiday. Link to post Share on other sites More sharing options...
peachming Posted August 11, 2015 Share #10 Posted August 11, 2015 This was my wish list for the next cam, now need to think about this ... Such expensive cam has this kind of issue? Link to post Share on other sites More sharing options...
Guest ralf. Posted August 11, 2015 Share #11 Posted August 11, 2015 try pointing the camera lens down and shaking it around a bit, I've been able to get dregs of sensors with a little motion in the past. I have already tried. Doesn´t work. Link to post Share on other sites More sharing options...
earleygallery Posted August 11, 2015 Share #12 Posted August 11, 2015 I had the same problem with a C lux - dust and hair on the sensor. I decided to attempt to take it apart myself to clean the sensor. Upon opening up the camera I was very surprised at just how much dust and fluff had accumulated inside! The sensor on a fixed lens camera is basically part of the lens assembly, usually attached to the rear of the lens unit - in this case with a couple of small screws. The static charge must pull dust/hair through the small gap (in this case) between the 'sensor panel' and the rear of the lens unit. I cleaned the sensor, put it back together and added a little tape around the join which seemed to resolve the problem. It would be very easy to prevent this happening at the design stage. Of course it could be possible for dust to find its way in through the lens, but having seen just how much dust can get into the body of the camera it seems more likely to be the cause. Another option would be to include a sensor cleaning function. Link to post Share on other sites More sharing options...
Mike Rawcs Posted August 11, 2015 Share #13 Posted August 11, 2015 Another option would be to include a sensor cleaning function. +1 Link to post Share on other sites More sharing options...
agfa100 Posted August 11, 2015 Share #14 Posted August 11, 2015 How about shooting fairly wide open that should help with the dust spot not showing up as much... wbill. Link to post Share on other sites More sharing options...
earleygallery Posted August 11, 2015 Share #15 Posted August 11, 2015 How about Leica swapping it for a new camera? Link to post Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.