Guest Posted October 6, 2015 Share #21 Posted October 6, 2015 Advertisement (gone after registration) Duh, of course that's the most likely reason. Thanks. Link to post Share on other sites More sharing options...
Advertisement Posted October 6, 2015 Posted October 6, 2015 Hi Guest, Take a look here Leica à la carte M7 top plate not an option for upgrading existing M7?. I'm sure you'll find what you were looking for!
Michael Geschlecht Posted July 31, 2021 Share #22 Posted July 31, 2021 Hello Steven, Why not call Leica on the phone & ask them? We once had an old watch that needed a crystal. Whoever I asked (Including the manufacturer.) said that, that crystal (Made of plain glass.) had not been made for years & was no longer available. I measured the crystal. Watch crystals are measured in 1/10ths of a millimeter so that they will fit correctly. I kept that measurement with me. Whenever I was anywhere where there were watch crystals I asked for a crystal of the dimensions that I had measured. 1 day somebody had 1. You might also ask some other Leica repair people. I hope that you find a top plate. You may have to give them your old 1 to get a new 1. Or, maybe not. Best Regards, Michael 1 Link to post Share on other sites More sharing options...
ianman Posted July 31, 2021 Share #23 Posted July 31, 2021 9 hours ago, Steven said: Any one know if it's still possible to order an a la carte M7 top plate from Germany ? Engraving on the top, no logo... Thanks. Should we assume the drilling did not go well?? 😬😧 Link to post Share on other sites More sharing options...
ianman Posted July 31, 2021 Share #24 Posted July 31, 2021 (edited) 18 minutes ago, Steven said: Therefore, I turned to the community for help. Nine more times you must ask my young padawan.😇 Edited July 31, 2021 by ianman 1 1 Link to post Share on other sites More sharing options...
Phil_P Posted July 31, 2021 Share #25 Posted July 31, 2021 (edited) 1 hour ago, Steven said: I wrote to them ten times. Ten times they did not answer. You might find customer service is on holiday?! I emailed them with an issue with an M10M and chased it up a week later last Thursday and total radio silence. Edited July 31, 2021 by Phil_P Link to post Share on other sites More sharing options...
Guest Posted July 31, 2021 Share #26 Posted July 31, 2021 As much as we would like it to be different now the Leica M isn't really a "Pro" camera any longer, at least not as compared to how it was during it's film/analogue days. It has become the camera of choice for those who still prefer the rangefinder experience and too for those that can afford the high entry costs into the digital M world, not quite a "trophy wife" of cameras but getting there. Most Pro' photographers can't afford the high price of admission into a system that isn't as reliable or rugged as others, nor would they wish to. I used, still use mine on filming and other environments because of my decades long familiarity with the M's and it's unobtrusiveness, but if I am taking a stills camera on an assignment like I had in the Ukraine a year or so back, I always pack Nikons or GH4/5's as my prime gear and the M's as a favoured alternate. Never just the M's because I haven't yet built up a proven level of trust with them in real working conditions, the digital M's that is, not the analogue ones. Having said that about the M's I will note that the Q that has been packed into the kits as an afterthought then always proved it's worth, that's an underrated Pro' "B" camera I think. Leica Service? I've nothing but good words to say in regards to my experiences with them at Wetzlar. Sadly all of my digital M's but one, the M10-M, have had to return there for one reason or another and most times more than once, ( the M10-D is still there on it's fourth trip back to service since new and is now "awaiting parts" as I write ), but the service people have always been extremely helpful and efficient as much as they can be within the system as it exists there. I can't say that I like the fact that I know many of them by their first names now, but it is what it is. Yes Leica's service times can be long, I also feel that Leica's QC could be a lot better on new cameras leaving the factory and maybe that has something to do with the long after sales service wait times, but I have always felt well looked after despite having to have used Leica service much more so than any other camera marque I use or have used on a Pro' basis. My Nikon FtN II's are still functioning perfectly with no major service since new, as are all my other Nikons up to the D810, that says something. Link to post Share on other sites More sharing options...
pedaes Posted July 31, 2021 Share #27 Posted July 31, 2021 Advertisement (gone after registration) 1 hour ago, Steven said: And this is why real pros can't use Leica. You are assuming there is not a 'pro-service' for genuine and registered pro's. Link to post Share on other sites More sharing options...
pedaes Posted July 31, 2021 Share #28 Posted July 31, 2021 3 minutes ago, Steven said: True, but the SL2 gets the same treatment when it comes to customer care. 3 minutes ago, Steven said: True, but the SL2 gets the same treatment when it comes to customer care. But do you know if registered pro's using S, SL or M don't have access to a fast track repair service? Link to post Share on other sites More sharing options...
Guest Posted July 31, 2021 Share #29 Posted July 31, 2021 (edited) 27 minutes ago, Steven said: True, but the SL2 gets the same treatment when it comes to customer care. Do you consider the SL to be a Pro' level camera Steven? I know it has it's following but how large would that be? I tried to "like" it as a system but found it wanting as compared to the Nikon environment that admittedly I have been immersed in for a long time. I appreciated the SL's design and build for sure, but it didn't, doesn't float my boat in regards to what I needed as a working kit......and then, as you point out the access to quick and efficient service may have proven to be a problem if I had taken up the SL as a "Pro" choice. Entry cost of the system, the size of and the limited range of lenses was another sticking point for me and I suspect would be so for many regular Pro's. Another thing against the SL for me was the EVF, I have yet to find an EVF that I like or it works for me as opposed to the OVF of the Nikons up to the D850. So that alone was a killer. Edited July 31, 2021 by petermullett Link to post Share on other sites More sharing options...
Herr Barnack Posted July 31, 2021 Share #30 Posted July 31, 2021 2 hours ago, Steven said: And this is why real pros can't use Leica. Imagine your work tool is broken, and being told "We're on holiday, we'll figure out it September. It'll just take a month to answer after we've attended all other issues, and then you'll be able to mail in your equipment and we'll fix it for you within 6 months, against a 1000 euros repair fee. In the process, we'll make sure we keep you in the dark". Leica's customer service is a total joke. They sold me in February a six thousand euros 28 summilux that was broken out of the box. Took it for repair during 3 months, sent it back still broken. It's back in Germany now since a few month and I have no idea what's going on. From what I have read, Leica is the dominant choice among Magnum photographers. Link to post Share on other sites More sharing options...
Jeff S Posted July 31, 2021 Share #31 Posted July 31, 2021 Many do, many don’t… https://www.magnumphotos.com/theory-and-practice/whats-in-your-kit-bag/ Jeff Link to post Share on other sites More sharing options...
ianman Posted July 31, 2021 Share #32 Posted July 31, 2021 1 hour ago, Steven said: Is there ? There used to be. Such a service probably still exists. Link to post Share on other sites More sharing options...
Matlock Posted July 31, 2021 Share #33 Posted July 31, 2021 2 hours ago, petermullett said: Leica Service? I've nothing but good words to say in regards to my experiences with them at Wetzlar. Sadly all of my digital M's but one, the M10-M, have had to return there for one reason or another and most times more than once, ( the M10-D is still there on it's fourth trip back to service since new and is now "awaiting parts" as I write ), but the service people have always been extremely helpful and efficient as much as they can be within the system as it exists there. I can't say that I like the fact that I know many of them by their first names now, but it is what it is. Yes Leica's service times can be long, I also feel that Leica's QC could be a lot better on new cameras leaving the factory and maybe that has something to do with the long after sales service wait times, but I have always felt well looked after despite having to have used Leica service much more so than any other camera marque I use or have used on a Pro' basis. My Nikon FtN II's are still functioning perfectly with no major service since new, as are all my other Nikons up to the D810, that says something. I have only had to return one Leica for service. This was an eleven year old M7 which developed a fault with the shutter speed dial ( it had to be placed half way between 1000 and Auto to work in A mode). The service was impeccable, although not particularly rapid, and Leica updated the viewfinder and DX code reader at the same time. I then had what was, in effect, an eleven year old brand new camera. My only other Leica which requires attention is a D/S M3 with a locked shutter. I am reliably informed that this will now be a rather nice paper weight. I was speaking to a well known Leica dealer the other day and he stated that he has relatively few Leica's back for attention, perhaps the owners prefer to complain on forums such as this rather than return their cameras 🙂 . 2 Link to post Share on other sites More sharing options...
ianman Posted July 31, 2021 Share #34 Posted July 31, 2021 Another vote for the excellent service provided by Leica. The only beef I have with them is that during a period of time they refused to accept my M9 sensor had a corrosion problem. Once they accepted it did, the service was impeccable and quite fast. I don't like being seperated from my cameras for long periods and am not happy sending my gear, so other times I have made appointments with them and just go on the day arranged and have a walk around the factory and/or the town while I am waiting. 1 Link to post Share on other sites More sharing options...
Michael Geschlecht Posted July 31, 2021 Share #35 Posted July 31, 2021 (edited) 11 hours ago, Steven said: Hello, Thank you. I called them ten times. Ten times they asked me to reach out by email. I wrote to them ten times. Ten times they did not answer. Therefore, I turned to the community for help. Steven Hello Steven. Given circumstances: A good idea. Best Regards, Michael Edited July 31, 2021 by Michael Geschlecht Link to post Share on other sites More sharing options...
Paul Verrips Posted August 1, 2021 Share #36 Posted August 1, 2021 3 times i send/brought different analog M camera's to Leica HQ in Wetzlar. Never, ever had an issue with CS, as an average customer i was impatient and contacted them several times, but got the answers i searched for. So for me a triple "thank you" to Leica CS, whem the M bodies return home i was very happy with the result. I understand that the PRO Leica photographer is more impatient, but on the other hand an average PRO has multiple camera's, in case of ........ 2 Link to post Share on other sites More sharing options...
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