BjarniM Posted February 20, 2015 Share #1  Posted February 20, 2015 Advertisement (gone after registration) Just got my only five months old Summicron-M f/2 ASPH back from Wetzlar, because the accessy carrier had to be changed since it was faulty and the lens hood wasn't sitting tight enough and could be knocked of by the slightest touch.  I sure got rid of my first problem with the hood not sitting tight, but now i'm wondering whether i got a new problem since i've got my lens back from Wetzlar.  In a way i'm a little bit pissed right now, since i did buy a factory new product which isn't living up to Leica's strict standards, and i'm the one as a customer who have to deal with Leica's missing quality standards and pay 100 Euros extra for transporting the lens to Germany. Please see my question to you members in the bottom of this post.  It costed me around 100 Euros! since Leica said they couldn't cover my expenses since i live some thousands kilometers from the nearest Leica dealer/repair. I don't think it should be my problem if Leica has problems with checking the quality of their products.I think this is very bad customer service and karma, since i should deal with an extra cost with a lens i did buy factory new, which clearly wasn't living up to Leica's standards.  One thing i've noticed now that i have recieved the lens (which clearly wasn't there before), is that the aperture isn't sitting as tight as it was sitting before i did send the lens to service for changing the accessory carrier.  It's possible to push the aperture a little bit both vertically and horizontally. It's maybe just a tiny fraction of a millimeter, but clearly it's enough so the aperture makes small clicks when being touched both vertically and horizontally.  I've googled the problem, and found this video which is similar to my problem:  Another user is also describing the issue here: Half year old 35mm Summicron Wobbles?!  When i dumped all my Canon equipment and switched to Leica i made the decision on these three things:  - Image quality - Size - Build quality  I had to live without my brand new lens for six weeks which was clearly annoying for me since i bought a factory new lens, which i use every single day, which i also expected to live up the the clamed Leica standard.  I'm i just being picky regarding the wobbly aperture ring and live with it, or should i demand to have it fixed also?  Or should i demand another new lens since this is the second problem in just five months, which i find very annoying and disapointing?  What would you do? Link to post Share on other sites More sharing options...
Advertisement Posted February 20, 2015 Posted February 20, 2015 Hi BjarniM, Take a look here 35mm ASPH: Should the aperture ring rattle?. I'm sure you'll find what you were looking for!
lct Posted February 21, 2015 Share #2 Â Posted February 21, 2015 I cannot say for your particular lens but many Leica lenses rattle a bit when shaking them, including 35/1.4 FLE, 35/2 asph and even 50/2 apo as far as my samples are concerned. Can be avoided by using more viscous grease at the risk that clickstops are not firm and positive anymore. That's what happened to my Summicron 90/2 pre-apo. It is now perfectly quiet but has lost his clickstops more or less. I won't do this mistake twice. Link to post Share on other sites More sharing options...
Antonio Russell Posted February 21, 2015 Share #3 Â Posted February 21, 2015 Â What would you do?[/b] Â Â Ask for a full refund. Link to post Share on other sites More sharing options...
BjarniM Posted February 21, 2015 Author Share #4  Posted February 21, 2015 Ask for a full refund.  Maybe i could try this. I will think about it. But on the other hand i'm thinking, what if i get another example of the lens that's also experiencing problems? I'm working on a book project where i'm loosing money for each day i can't use the lens and i imagine there could be weeks where i couldn't take pictures.  Personally I wouldn't worry too much about this as with the hand assembled nature of Leica lenses there is bound to be slight differences between them.  I'm concerned because the aperture ring wasn't wobbly and loose before i did get the lens back from Wetzlar, where they changed the accessory carrier.  One problem was fixed, but unfortunately i got the lens back with another problem that wasn't there before Leica did the guarantee repair on the accessory carrier.  I'm wondering if the problem can get bigger and bigger over time the more i use the lens. I dumped all my Canon equipment and made the switch to Leica based on:  - Image quality - Size - Build quality  My Leica gear is living up to the two first things on my list, but i'm in doubt about the last one, since i bought a factory new 35mm ASPH, and have experienced two different problems so far, just five months after i bought the lens.  I switched to Leica because i imagined to stay with Leica for the rest of my life after doing some very thorough research over several months, based on the three things i mention, but i'm doubting right now with regards to the build quality. Link to post Share on other sites More sharing options...
BjarniM Posted February 21, 2015 Author Share #5  Posted February 21, 2015 Thanks Paul. Your answer is useful as always  I'm just annoyed because i did buy a factory new lens which i've got back with another problem that wasn't there before they did the service. One problem solved, another created.  maybe your best bet would be to contact Leica customer services and explain your problem and see what they say.  I have sent an email to Customer service. Link to post Share on other sites More sharing options...
BjarniM Posted February 21, 2015 Author Share #6 Â Posted February 21, 2015 One more thing, i'm thinking about: Â Is the the lens more exposed to collect dust inside over years because the aperture ring is wobbly and not sitting tight enough? Â Just a thought. Link to post Share on other sites More sharing options...
jaapv Posted February 21, 2015 Share #7  Posted February 21, 2015 Advertisement (gone after registration) Just got my only five months old Summicron-M f/2 ASPH back from Wetzlar, because the accessy carrier had to be changed since it was faulty and the lens hood wasn't sitting tight enough and could be knocked of by the slightest touch. I sure got rid of my first problem with the hood not sitting tight, but now i'm wondering whether i got a new problem since i've got my lens back from Wetzlar.  In a way i'm a little bit pissed right now, since i did buy a factory new product which isn't living up to Leica's strict standards, and i'm the one as a customer who have to deal with Leica's missing quality standards and pay 100 Euros extra for transporting the lens to Germany. Please see my question to you members in the bottom of this post.  It costed me around 100 Euros! since Leica said they couldn't cover my expenses since i live some thousands kilometers from the nearest Leica dealer/repair. I don't think it should be my problem if Leica has problems with checking the quality of their products.I think this is very bad customer service and karma, since i should deal with an extra cost with a lens i did buy factory new, which clearly wasn't living up to Leica's standards.  One thing i've noticed now that i have recieved the lens (which clearly wasn't there before), is that the aperture isn't sitting as tight as it was sitting before i did send the lens to service for changing the accessory carrier.  It's possible to push the aperture a little bit both vertically and horizontally. It's maybe just a tiny fraction of a millimeter, but clearly it's enough so the aperture makes small clicks when being touched both vertically and horizontally.  I've googled the problem, and found this video which is similar to my problem:  Another user is also describing the issue here: Half year old 35mm Summicron Wobbles?!  When i dumped all my Canon equipment and switched to Leica i made the decision on these three things:  - Image quality - Size - Build quality  I had to live without my brand new lens for six weeks which was clearly annoying for me since i bought a factory new lens, which i use every single day, which i also expected to live up the the clamed Leica standard.  I'm i just being picky regarding the wobbly aperture ring and live with it, or should i demand to have it fixed also?  Or should i demand another new lens since this is the second problem in just five months, which i find very annoying and disapointing?  What would you do? Why did you have to pay for transport? Your dealer should have sent it in under guaranty. Link to post Share on other sites More sharing options...
BjarniM Posted February 21, 2015 Author Share #8 Â Posted February 21, 2015 Why did you have to pay for transport? Your dealer should have sent it in under guaranty. Â Because i live in a remote country, some thousand kilometers from the nearest Leica dealer, and Leica told me they can only refund 25 Euros, because it's their standard policy, a guy at Customer service told me. It's expensive to send from where i live, and i had to insure the package, which in total was more than 100 Euros. Â I contacted the dealer (where i bought the lens) and he told me to contact Leica's Customer service, which is the right way to do it, i was being told. The repair was of course for free, since it's under warranty, but the shipping was nothing but free for me - an extra 100 Euros expense for me. Â I for sure wasn't expecting this kind of (lacking) customer service from Leica , that i - as a customer - should pay 100 Euros for sending in a product that was faulty from factory. Â Just wondering, whether i shouldn't have made the switch from Canon and go all in with Leica half a year ago, having these "service" experiences with Leica in mind. I'm doubting. Link to post Share on other sites More sharing options...
lct Posted February 21, 2015 Share #9 Â Posted February 21, 2015 I contacted the dealer (where i bought the lens) and he told me to contact Leica's Customer service, which i believe is the right way to do it, i was being told. Depends on the laws of your country of course but i would be surprised if they agree with your dealer. The purchase contract has been concluded between you and the latter and not with Leica so you could have sent your lens in to your dealer and the latter would have borne the cost and the risk of shipping to Wetzlar and return. Link to post Share on other sites More sharing options...
BjarniM Posted February 21, 2015 Author Share #10 Â Posted February 21, 2015 Depends on the laws of your country of course but i would be surprised if they agree with your dealer. The purchase contract has been concluded between you and the latter and not with Leica so you could have sent your lens in to your dealer and the latter would have borne the cost and the risk of shipping to Wetzlar and return. Â All my problems could have been avoided if Leica (a) in the first place did make sure that the lens really was quality checked in a thourough way before leaving the factory in the first place and ( second if they did make sure the aperture ring wasn't loose and wobbly after making the first repair with the accessory carrier. Â That's why i'm talking about Leica's responsibility and not the dealer. The refund of my expences sending the lens in for repair (and maybe even one more time) is a matter i will discuss with Leica and the dealer, who should pay for this. Â This doesn't take the responsibility from Leica, in my opinion, that i did get a factory new product not living up to Leica's standards, although there was a signed quality check document supplied with the lens. Then i'm thinking, what the document, stating it was checked according to strict standards, really is worth? Link to post Share on other sites More sharing options...
lct Posted February 21, 2015 Share #11 Â Posted February 21, 2015 I can just give you my modest french lawyer's point of view... Link to post Share on other sites More sharing options...
wattsy Posted February 21, 2015 Share #12 Â Posted February 21, 2015 what if i get another example of the lens that's also experiencing problems? I'm working on a book project where i'm loosing money for each day i can't use the lens and i imagine there could be weeks where i couldn't take pictures. Â Presumably the aperture ring is not so loose that you cannot use it. If it was me I would prioritise the job and worry about the aperture ring at a later date. Link to post Share on other sites More sharing options...
Paulus Posted February 21, 2015 Share #13 Â Posted February 21, 2015 Because i live in a remote country, some thousand kilometers from the nearest Leica dealer, Â I'm sorry, but some things are hard to believe. The distance between Skagen and Hamburg Germany, I know there is a Leica dealer there, is 554 kilometers. That's the longest distance in the country of Denmark, where you supposed to live. Â If you want to drive from Skagen to Wetzlar, it is 1014 Km. So what do you mean exactly? Link to post Share on other sites More sharing options...
Jeff S Posted February 21, 2015 Share #14 Â Posted February 21, 2015 I have sent an email to Customer service. Â My experience (in the US) is that a personal call works better than an email. I've ended up with much better, and quicker, solutions to problems after some friendly back and forth discussion. Â You shouldn't have to bear any shipping cost, and I'd be surprised if that's where you end up if the process is live communication with dealer and Leica. Â Jeff Link to post Share on other sites More sharing options...
BjarniM Posted February 21, 2015 Author Share #15 Â Posted February 21, 2015 I'm sorry, but some things are hard to believe. The distance between Skagen and Hamburg Germany, I know there is a Leica dealer there, is 554 kilometers. That's the longest distance in the country of Denmark, where you supposed to live. Â If you want to drive from Skagen to Wetzlar, it is 1014 Km. So what do you mean exactly? Â I live in the Faroe Islands, which couldn't be selected when i joined this forum, so i did choose Denmark, which explains the long distance. Link to post Share on other sites More sharing options...
Rick Posted February 22, 2015 Share #16 Â Posted February 22, 2015 Bjarni - I have the 35/2 ASPH and just checked it and it rattles quite a bit when I shake it. It has had no effect on the quality of the picture. Â So, what would I do if I were you? Or better, what would you do if you were me? Shoot it don't shake it. At the end of the warrantee period you have a reason to send it back. It will automatically be CLA'd, as well. You can even ask Leica to replace any of the exterior that has got dinged or scratched. Â That's what I did with my 35/1.4 FLE after two years. They replaced the front filter thread ring, tightened the aperture blades, and CLA'd it all at no cost! It looks and shoots like a brand new lens. But, alas, I lost my favorite maraca. Â You live in a wonderful place to be a photographer, Â Rick Link to post Share on other sites More sharing options...
wpm Posted March 8, 2015 Share #17 Â Posted March 8, 2015 Like you, my hood would fall off at the least provocation. The lens itself is tight and smooth, no wobbles or rattles. It's in New Jersey right now. Leica sent a UPS label and took care of the shipping and insurance. We'll see how the lens is when I get it back. I did look at a used Summilux Asph which I liked but the front of the lens wiggled more than I liked. Leica stated that that wasn't right and I should send it in for evaluation but I just didn't want to take chances with that much money involved. Bought the Summicron Asph instead and got the hood that wouldn't stay on. So it goes! Link to post Share on other sites More sharing options...
BjarniM Posted March 15, 2015 Author Share #18 Â Posted March 15, 2015 Like you, my hood would fall off at the least provocation. Â Sounds like you got a lens with the same error as mine. The serial on mine is 42359xx. Just wondering if there's any connection between the serial numbers and the error on the lenses? Â Good luck anyway Link to post Share on other sites More sharing options...
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