Leica CC Survey: Leica Protection Plan

[LUF Admin]

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Leica Camera plans to offer an additional Leica Protection Plan for Leica products. The existing warranty could be extended and further risk could be covered. To make Leica customers an attractive offer, we would like to know your needs and demands on such a service.

» Take the Leica Protection Plan Survey

If you have ideas or suggestions regarding the „Leica Protection Plan“, the survey has an extra option to leave a comment.

Discussions are welcome here, Leica CC promised to read everything.

But please stay with the topic

Thanks
Andreas

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[pgk]

As a suggestion (which I have included in the survey) I wonder whether Leica could instigate a 'service history' document (similar to the one supplied with a car) which details any servicing, modification or repair work carried out on a product. Keeping such a record could give the item's 'full service history' and if all work was carried out by Leica or Leica approved technicians or even other well regarded repairers, I would suggest that this could potentially enhance resale value which could not be a bad thing for prospective purchasers of Leica products.

 

The only downside I can see is if an item showed multiple similar repairs. Any comments?

[spylaw4]

Would this supersede e.g. the UK Passport Warranty?

[PeterP]

I suggest you look at Canon Pro Services Warranty service program. My Platinum membership insure heavily discounted repairs, 2-3 day turnaround, free shipping, and loaners if I request them. There are other benefits as well.

[michaelbrenner]

Might want to also check out SquareTrade, a vendor that provides similar services already, for pricing and policy and service offerings currently in the market.

[farnz]

LPP could offer no claims discounts incentives, for example, a free a la carte treatment of choice, sapphire screen, or engraving for, say, 3 or 5 years of no claims made. There could be a sliding scale where longer no claims periods qualify for more expensive incentives.

 

Pete.

[jdsheepdog]

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Living, as we normally do, on a boat, I find insuring my gear impossible. I see this as both desirable, and I suggested in the survey that it be renewable, at least for risk, if not warranty, after the initial term, obviously with a new cost.

[250swb]

I think the current Passport scheme and warranty is fine generally speaking. My suggestion is not to have a service plan as such, but a wider insurance scheme. Then the price doesn't get loaded onto new equipment making it even more expensive, and owners of older cameras can take part as well.

 

So it would work like an insurance scheme for car/motor club members. If you are a paid up member you have a few a specialist insurance brokers to choose from that you buy your discounted policy from. As with any scheme you can add options, other drivers/users, a further discount for more than one camera/lens etc. But the main thing it isn't something that has a set period to run, meaning if your insured/protected lens is thirty years old it can be repaired at the same time as the new body it was damaged on. So owners of all the older equipment can take part. The vetting part of the scheme could perhaps be undertaken by the Leica Dealer network, instead of the road worthiness certificate on an older car, the dealer could inspect older equipment for its condition to ensure it isn't already broken or in need of repair before being added to the policy.

 

What would the difference be between that and normal camera insurance? With normal camera insurance you are a John Doe, as with car insurance, so the brokers look at you as an unknown, and therefore higher risk. But joining the club (LUF?) and you become an enthusiast, so the insurance expectations are that you will look after the equipment you have, hence much heavier discounting. Further discounting then becomes possible because of the infra-structure around it, an insurance underwriter will know Leica themselves are doing the repairs, so potential costs are less than for scraping a damaged body or lens, as might happen with cheaper cameras. And of course if LUF was 'the club', it would mean more sponsoring members. There are of course many other benefits that could be added around such a scheme.

 

Steve