k_g_wolf ✝ Posted December 1, 2013 Share #41 Posted December 1, 2013 (edited) Advertisement (gone after registration) I just red further up, that your camera is also affected, Willy. I didn´t go through all the posts thorougly enough. If I had done so, I would have seen your various inputs. Please excuse, if my response sounds too harsh in the light of this. I hope your case gets sorted out in an acceptable timespan for you and all other cases involved. It looks indeed like a bigger issue and your anger is quite understandable. Best wishes GEORG Edited December 1, 2013 by k_g_wolf 1 Link to post Share on other sites More sharing options...
Advertisement Posted December 1, 2013 Posted December 1, 2013 Hi k_g_wolf ✝, Take a look here Strange white spots on M9 sensor?. I'm sure you'll find what you were looking for!
Willycruz Posted December 2, 2013 Share #42 Posted December 2, 2013 My M9 is arrived in Solms and They immediately responded telling me that they will change the sensor for free though you must wait some time due to lack of spare parts. Is a good new for the sensor that will be free, for the repair we have to wait..... Patience I will wait Regards Guglielmo:) Link to post Share on other sites More sharing options...
Clong34 Posted December 3, 2013 Author Share #43 Posted December 3, 2013 I'm happy to report back from my original post that my M9 has been received at Solms and that the sensor will be replaced free of charge even though out of warranty. How long this will take is another matter as they are waiting on spare parts. Link to post Share on other sites More sharing options...
k_g_wolf ✝ Posted December 3, 2013 Share #44 Posted December 3, 2013 >> Willy >> Clong Thx for this follow up, wishing your gear a very fast repair. When your M9s are back they are supposed to be better than ever ... Regards GEORG Link to post Share on other sites More sharing options...
albertospa Posted December 3, 2013 Share #45 Posted December 3, 2013 (edited) My M9 is arrived in Solms and They immediately responded telling me that they will change the sensor for free though you must wait some time due to lack of spare parts.Is a good new for the sensor that will be free, for the repair we have to wait..... Patience I will wait Regards Guglielmo:) Hello Willycruz. Even just yesterday I sent my M9-P in Solms for the same problem. I'd like to know how much time (a day, a week) you've had a response after your shipment and if they have communicated how much time they will need to repair at least in an approximate way. Regards Alberto Edited December 3, 2013 by albertospa Link to post Share on other sites More sharing options...
Willycruz Posted December 3, 2013 Share #46 Posted December 3, 2013 In two days the M9 is arrived in Solms After 4 days They gave the diagnosis and costs, for the time of repair they told me that they do not know and that depends on spare parts(sensor)...... So we have to wait...... Regards Guglielmo:rolleyes: Link to post Share on other sites More sharing options...
albertospa Posted December 7, 2013 Share #47 Posted December 7, 2013 Advertisement (gone after registration) Leica Solms received my M9-P and said they will replace the sensor under warranty. The replacement part (sensor) is not available now, than they do not know the timing of the repair. Unfortunately also the original cover is not available and will be replaced with a different type. I asked for more specific delivery times and the type of coverage available. I'm waiting with confidence. Sorry for my bad English Link to post Share on other sites More sharing options...
edwardkaraa Posted December 7, 2013 Share #48 Posted December 7, 2013 My sensor turned out to be delaminating as well, so I left the M9 at Leica Thailand to be sent by them to Solms. Repair free of charge. Expected time 4-6 months. Link to post Share on other sites More sharing options...
k_g_wolf ✝ Posted December 7, 2013 Share #49 Posted December 7, 2013 Repair free of charge. Expected time 4-6 months. Has this timespan been communicated or is it speculation? Even 4- 6 weeks would be FAR too much. How the h ... can this be ? Best GEORG Link to post Share on other sites More sharing options...
MarkP Posted December 7, 2013 Share #50 Posted December 7, 2013 (edited) My understanding is that Leica is sourcing new sensors from a new supplier. Those fitted to date seem to be identical to those of the original supply but production and QA are taking time. This gap in supply with large numbers of people being without their camera for four to six months is inexcusable and incompetent on Leica's part and some restitution should be made to those with such a long wait - perhaps extended warranty or significant discounts on new lens purchases . Edited December 7, 2013 by MarkP 2 Link to post Share on other sites More sharing options...
edwardkaraa Posted December 7, 2013 Share #51 Posted December 7, 2013 Has this timespan been communicated or is it speculation? Even 4- 6 weeks would be FAR too much. How the h ... can this be ? Best GEORG I have been told they are sending every week about 10 camera bodies back to Solms due to this problem, and the repair is taking around that time. They didn't tell me that Leica are having problems with spare parts, but judging from the posts in this thread, I think it is obviously the reason behind this kind of delay. So now I will have no camera until April at the earliest. Link to post Share on other sites More sharing options...
k_g_wolf ✝ Posted December 7, 2013 Share #52 Posted December 7, 2013 Hopefully not. So this timespan was given to you by the dealer. I wish, it turns out be MUCH faster. Best GEORG 1 Link to post Share on other sites More sharing options...
edwardkaraa Posted December 7, 2013 Share #53 Posted December 7, 2013 Thank you Georg. Hope so too Link to post Share on other sites More sharing options...
CrisRose Posted December 8, 2013 Share #54 Posted December 8, 2013 Just got my M9 back with a new sensor from Solms, had a very similar problem tho they never told me what it was. I dropped I off Sept 10th, had to wait 8weeks for a new batch of sensors to come in. Oddly, it had dust on the sensor when returned... Link to post Share on other sites More sharing options...
Joewdwd Posted December 16, 2013 Share #55 Posted December 16, 2013 Sadly I have the same problem with my M9. It is one year old. It has been with an authorised Leica repair agent in Australia for three months now. I was advised by the shop owner in Sydney that they have five customers with M9s awaiting for sensor replacements and have been advised by Leica Germany that they have had problems with the sensor manufacturer and are trying to secure a new supplier. Still no word on when I will get my M9 back. Also not happy. I did not expect this when I paid a lot of money for one of the best cameras in the world that is supposed to last a lifetime. Link to post Share on other sites More sharing options...
MXpro1 Posted December 17, 2013 Share #56 Posted December 17, 2013 Had my M9 for other service (lens adjustment) at Solms, they found out that the sensor is cracked (one little white spot as shown from you before). They did the lens service and replaced my sensor within a few days and I have my M9 back now. Sensor replacement was free of charge, camera is years out of warranty. Top service!!! Link to post Share on other sites More sharing options...
edwardkaraa Posted December 18, 2013 Share #57 Posted December 18, 2013 I think there is a great difference of service quality between Germany and other countries. My M9 with its delaminating sensor was sent to Singapore instead of Germany, and I received the usual message that there are no spare parts, and repair cannot be done before end of February. To add insult to injury, I delivered the camera to Leica with a body cap, but it was shipped to Singapore without body cap. Now I don't know if this is standard procedure, but it shows a lack of professionalism and respect for the products. I cannot imagine my camera being stored for 4 months without body cap awaiting sensor replacement and all the dust getting inside the camera. Very disappointed to be honest, and will definitely cancel my pre-order for the M240 and sell the M9 when it gets back from repair. 1 Link to post Share on other sites More sharing options...
albertospa Posted December 18, 2013 Share #58 Posted December 18, 2013 Had my M9 for other service (lens adjustment) at Solms, they found out that the sensor is cracked (one little white spot as shown from you before). They did the lens service and replaced my sensor within a few days and I have my M9 back now. Sensor replacement was free of charge, camera is years out of warranty. Top service!!! When did this happen? Link to post Share on other sites More sharing options...
k_g_wolf ✝ Posted December 18, 2013 Share #59 Posted December 18, 2013 .. and will definitely cancel my pre-order for the M240 and sell the M9 when it gets back from repair. So the "rangefinderexperience" is nothing you want to prolong, Edward? I would keep the M9 for the time being and would recommend this to you as well, if you have interesting lenses. There are photoopportunities you can only tackle with a r/f, most other cameras can also do things very well, but the r/f deals with those opportunities where the others will fail. Have a look at the camera following the 240. They seem to be working on it already. Best GEORG Link to post Share on other sites More sharing options...
MXpro1 Posted December 18, 2013 Share #60 Posted December 18, 2013 When did this happen? Last week Link to post Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now