Great Experience with Leica USA Service

[GlennB]

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Just wanted to thank the great folks at Leica Service in Allendale, NJ!

 

I sent my M 90mmAA lens in for 6 bit update, focus adjust, focus helical fix, and to fix an unusual flare problem. I also sent my broken 50mm lux to be repaired under Passport warranty. In talking with Carmen Vargas I knew this would take at least 4 weeks, which, under the circumstances, I was happy with.

 

Later though when calling Carmen for an update, she told me they were having a problem recreating the flare in my 90mmAA (which is not known to have flare problems). She connected me with Head of Service Bill Weier and I later sent him my photo files with flare examples which he shared with Leica Germany. Bill also rush fixed my 50lux over a weekend because I was about to leave for the LOOK3 photo festival and wanted to have my 50 for the event. At LOOK3 I discovered Leica Product Specialist Justin Stailey was there and discussed my 90 flare problem with him. Justin emailed Bill on the spot.

 

In the meantime, Bill was going thru my 90 while in communication with Leica factory specialist trying to find anything that might cause flare. Between Bill, Justin, and Leica Germany, they came up with a fix that Bill performed himself.

 

Carmen called me and gave me 2nd day tracking info showing I would get the lens on Monday August 14. Because I live in SE USA, my package happened to be on the tragic UPS plane crash in Birmingham, AL in which both pilots were killed.

 

Almost in disbelief, I called Carmen with the news. I had no idea what would happen next but Carmen took the info to her management. With UPS' priority rightfully on their pilots and the possible cause of the accident, I figured my package was way down at the bottom of the list and expected several months to go by before I heard anything about an insurance claim. I was also sorry for Bill who worked so hard on my lens.

 

A week later Carmen informed me that my new replacement lens had shipped! I know the insurance claim hadn't had time to be resolved but the Leica folks in Allendale had stepped up to make sure I wasn't without my 90mmAA any longer. To say I was happily surprised is an extreme understatement!

 

So my THANKS! goes out to Carmen Vargas, Bill Weier, Justin Stailey, and all the other great folks at Leica Service in New Jersey !!!!

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[stuny]

Glenn -

 

So many of us have had good to excellent service from Leica NJ and Carmen, and if you're ever in the area you should stop in and meet her -- She'd appreciate the visit. Now and then you'll see somebody post a flaming comment about Leica NJ, but that is counter to most of our experiences.

 

Now let's see you start to post photos here, too.

[GlennB]

Glenn -

 

So many of us have had good to excellent service from Leica NJ and Carmen, and if you're ever in the area you should stop in and meet her -- She'd appreciate the visit. Now and then you'll see somebody post a flaming comment about Leica NJ, but that is counter to most of our experiences.

 

Now let's see you start to post photos here, too.

 

Stuny,

 

I wanted to give credit where credit is due.

 

I have never had a truly bad experience with Leica USA Service in my almost 30 years of using Leica Ms, and I'm guessing most haven't either, but it seems that a good portion of posts/comments about Leica and Leica Service in this and other forums are negative.

 

Just wanted to give another viewpoint.

 

Posting photos on the internet? While I mostly enjoy the photos that forum members post, and applaud their bravery, at this time I'm just not comfortable in doing so myself.

 

But this is another subject altogether.

 

Glenn