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Showing results for tags 'new jersey'.
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My Leica developed a misalignment during my trip to Chicago last week. It was prominent at infinity. Shm it sucked so I emailed Leica repair got a out of the office message Then on Monday Bill Weier emailed me back and told me to bring it in they can fix it in an hour or so if I brought it in early in the morning while I waited. Cool my Leica also had some play in the screen and it's been like that since the last fix but I didn't mention it. Went there in the morning and the place seemed busy. Bill came right out and was a great guy. I had brought my Zeiss lens with me so he took the set to the back. A few minutes later he said,"Hey your rangefinder is out of alignment but so is your lens. It's back focusing. We can fix the rangefinder but not the lens" Oh NO! But hey I had a warranty with Zeiss so off that goes tomorrow. Then Bill says," Hey did you know about this?" as he pushes on the screen with his finger. I shake my head yes. He says," Hey when its this bad that means the seals failed completely and they need to fix it because dust is going into the camera." Well last time it came back cleaned with no dust behind the lcd but then developed the play. So I say ok well let's get that fixed you convinced me. He said it should take 3 weeks. Long story short... my camera is gone long gone lol. I drove all the way there because last time shipping something expensive ups lost it and that was a fiasco. Sorry for boring you guys. Oh ps. There weren't any free magazines......
Just wanted to thank the great folks at Leica Service in Allendale, NJ! I sent my M 90mmAA lens in for 6 bit update, focus adjust, focus helical fix, and to fix an unusual flare problem. I also sent my broken 50mm lux to be repaired under Passport warranty. In talking with Carmen Vargas I knew this would take at least 4 weeks, which, under the circumstances, I was happy with. Later though when calling Carmen for an update, she told me they were having a problem recreating the flare in my 90mmAA (which is not known to have flare problems). She connected me with Head of Service Bill Weier and I later sent him my photo files with flare examples which he shared with Leica Germany. Bill also rush fixed my 50lux over a weekend because I was about to leave for the LOOK3 photo festival and wanted to have my 50 for the event. At LOOK3 I discovered Leica Product Specialist Justin Stailey was there and discussed my 90 flare problem with him. Justin emailed Bill on the spot. In the meantime, Bill was going thru my 90 while in communication with Leica factory specialist trying to find anything that might cause flare. Between Bill, Justin, and Leica Germany, they came up with a fix that Bill performed himself. Carmen called me and gave me 2nd day tracking info showing I would get the lens on Monday August 14. Because I live in SE USA, my package happened to be on the tragic UPS plane crash in Birmingham, AL in which both pilots were killed. Almost in disbelief, I called Carmen with the news. I had no idea what would happen next but Carmen took the info to her management. With UPS' priority rightfully on their pilots and the possible cause of the accident, I figured my package was way down at the bottom of the list and expected several months to go by before I heard anything about an insurance claim. I was also sorry for Bill who worked so hard on my lens. A week later Carmen informed me that my new replacement lens had shipped! I know the insurance claim hadn't had time to be resolved but the Leica folks in Allendale had stepped up to make sure I wasn't without my 90mmAA any longer. To say I was happily surprised is an extreme understatement! So my THANKS! goes out to Carmen Vargas, Bill Weier, Justin Stailey, and all the other great folks at Leica Service in New Jersey !!!!