dasjak Posted August 6, 2013 Share #1 Posted August 6, 2013 Advertisement (gone after registration) hi, just got my M, but it seems like the movie button is not working...nothing happens if i press it...not in LV mode, not without LV?! am i missing something or does it have to go back to solms just right after i bought it?? thanks for help Link to post Share on other sites More sharing options...
Advertisement Posted August 6, 2013 Posted August 6, 2013 Hi dasjak, Take a look here M movie button not working?!?. I'm sure you'll find what you were looking for!
lct Posted August 6, 2013 Share #2 Posted August 6, 2013 You might wish to switch the camera off then on and wait til the red light stops blinking before pressing firmly the movie button. Link to post Share on other sites More sharing options...
dasjak Posted August 6, 2013 Author Share #3 Posted August 6, 2013 yeah, i wish that´d have helped...going back to solms tomorrow...bummer Link to post Share on other sites More sharing options...
viramati Posted August 6, 2013 Share #4 Posted August 6, 2013 I would have thought that if you had just got it and movie mode wasn't working out of the box you should get a replacement camera rather than having to wait while it goes back to solms Link to post Share on other sites More sharing options...
lct Posted August 6, 2013 Share #5 Posted August 6, 2013 +1 Link to post Share on other sites More sharing options...
r7photo Posted August 6, 2013 Share #6 Posted August 6, 2013 +2 Link to post Share on other sites More sharing options...
algrove Posted August 6, 2013 Share #7 Posted August 6, 2013 Advertisement (gone after registration) +3 Link to post Share on other sites More sharing options...
dasjak Posted August 6, 2013 Author Share #8 Posted August 6, 2013 yes that would have been the usual procedure, but i think we all know that no dealer has M´s lying around... Link to post Share on other sites More sharing options...
viramati Posted August 6, 2013 Share #9 Posted August 6, 2013 Well yes but when I first got my M9 (one of the very early ones when they weren't available in any number) it had a problem with the paint finish and a new one get sent over from Germany the next day. I'm sure you should be able to get a replacement if you push the point you also maybe entitled to it under selling regulations in the country you live in Link to post Share on other sites More sharing options...
dasjak Posted August 6, 2013 Author Share #10 Posted August 6, 2013 hmm...i can try that but the leicashop in vienna is not known for being customer friendly...today they told me that i have to send it in and wait for about 2-4 weeks for it to return... Link to post Share on other sites More sharing options...
viramati Posted August 6, 2013 Share #11 Posted August 6, 2013 maybe you could contact leica directly I have always found them very helpful. Personally I wouldn't be happy with having to send a brand new camera back for repair especially if this is a fault straight out the box. it would also seem to point to a quality control issue. Link to post Share on other sites More sharing options...
jaapv Posted August 6, 2013 Share #12 Posted August 6, 2013 I would send it back, I prefer one that has been thoroughly checked by Customer Service. Link to post Share on other sites More sharing options...
dasjak Posted August 6, 2013 Author Share #13 Posted August 6, 2013 it should have been checked already...at least the signature coming in the box says so...must have been asleep that poor fella... guess i will call leica in the morning and let them tell me what to do... Link to post Share on other sites More sharing options...
viramati Posted August 6, 2013 Share #14 Posted August 6, 2013 I would send it back, I prefer one that has been thoroughly checked by Customer Service. Top quality German product should have already been thoroughly checked by quality control!! Of course things can go wrong even on a new product but I feel he should be offered a replacement without having to think that the only way to get it checked properly is having to send the defective unit back Link to post Share on other sites More sharing options...
jaapv Posted August 6, 2013 Share #15 Posted August 6, 2013 I am not as high-principled as that:o. I like the idea of CS double checking. Personal preference. If the OP prefers a replacement he should have one imo. Link to post Share on other sites More sharing options...
lct Posted August 6, 2013 Share #16 Posted August 6, 2013 I would not run the risk of sending a faulty new camera in Germany or anywhere else personally. It would be carried and handled at your own risks if you did that. Leicashop are responsible, legally speaking, so the only thing to do is to return them the camera and let them decide to repair or replace it at their own risks and expense under warranty. Ugly lawyer speaking. Link to post Share on other sites More sharing options...
jaapv Posted August 7, 2013 Share #17 Posted August 7, 2013 If you send it insured it will be covered. Or, if Leica arranges the pickup by UPS I don't see a problem either. However using Leicashop is fine; they have an excellent reputation. @Dasjak: I had a look at your website. Fine work that I can relate to, thanks. Link to post Share on other sites More sharing options...
lct Posted August 7, 2013 Share #18 Posted August 7, 2013 If you send it insured it will be covered. Or, if Leica arranges the pickup by UPS I don't see a problem either. Sending insured or getting Leica to arrange a pickup cannot change the fact that the contract has been concluded between two parties, the customer and the dealer. There is indeed a good chance that Leica accepts liability in case of transportation or transit damage for instance but there is no legal warranty of that. Link to post Share on other sites More sharing options...
dasjak Posted August 7, 2013 Author Share #19 Posted August 7, 2013 @Dasjak: I had a look at your website. Fine work that I can relate to, thanks. thanks jaapv! so the strangest thing happened...i yelled at the camera last night and hit it a tiny little bit, then let it rest for the night and tadaaaa, she works now not that i need video but spending 6k you would expect it to work...for now she does! happy again! Link to post Share on other sites More sharing options...
viramati Posted August 7, 2013 Share #20 Posted August 7, 2013 must be all the positive vibes we were sending you and your new M!! Link to post Share on other sites More sharing options...
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