dwbell Posted May 19, 2013 Share #101 Posted May 19, 2013 Advertisement (gone after registration) I'm left with the impression that I; - will get it when I get it - should put up and shut up - am not the major market concern of Leica - shouldn't expect "pro" service - shouldn't expect ANY communication from Leica Assuming the camera is simply outstanding with no faults, issues, bugs, mechanical problems and incredible peer beating IQ for even a high price I might be willing to put up with being treated like that. Sadly... Link to post Share on other sites More sharing options...
Advertisement Posted May 19, 2013 Posted May 19, 2013 Hi dwbell, Take a look here Request for comment from Leica re M(240) delivery (or lack thereof). I'm sure you'll find what you were looking for!
HV25 Posted May 19, 2013 Share #102 Posted May 19, 2013 I'm left with the impression that I; - will get it when I get it - should put up and shut up - am not the major market concern of Leica - shouldn't expect "pro" service - shouldn't expect ANY communication from Leica Assuming the camera is simply outstanding with no faults, issues, bugs, mechanical problems and incredible peer beating IQ for even a high price I might be willing to put up with being treated like that. Sadly... So true ... the only point you forgot to mention is the request to pay a deposit in case you want one from the Leica store Sad Link to post Share on other sites More sharing options...
dante Posted May 19, 2013 Share #103 Posted May 19, 2013 I'm left with the impression that I; - will get it when I get it - should put up and shut up - am not the major market concern of Leica - shouldn't expect "pro" service - shouldn't expect ANY communication from Leica Assuming the camera is simply outstanding with no faults, issues, bugs, mechanical problems and incredible peer beating IQ for even a high price I might be willing to put up with being treated like that. Sadly... Stockholm syndrome. Dante Link to post Share on other sites More sharing options...
MarkP Posted May 19, 2013 Author Share #104 Posted May 19, 2013 Stockholm syndrome. Link to post Share on other sites More sharing options...
gravastar Posted May 19, 2013 Share #105 Posted May 19, 2013 Bob. Welcome, dear visitor! As registered member you'd see an image here… Simply register for free here – We are always happy to welcome new members! Link to post Share on other sites Simply register for free here – We are always happy to welcome new members! ' data-webShareUrl='https://www.l-camera-forum.com/topic/204781-request-for-comment-from-leica-re-m240-delivery-or-lack-thereof/?do=findComment&comment=2324883'>More sharing options...
Stevez5 Posted May 19, 2013 Share #106 Posted May 19, 2013 Not really as i see it - these are maintenance technicians, not production ones and even the impact on Customer Service appears to be small. That may explain why requested repair issues are not addressed properly. My M was returned with the requested repair. Indeed it was not even noted on the "repair confirmation". Thank you for your explanation. Link to post Share on other sites More sharing options...
brusby Posted May 19, 2013 Share #107 Posted May 19, 2013 Advertisement (gone after registration) ...My point is that Leica can-must sell the S on the professional market and can-must sell the M on the non-professional market. This obviously has nothing to do with the use that individual photographers can and will put the cameras to. You're right, but I don't see Leica's situation as significantly different from Nikon or Canon, except in the number of units sold. They all make excellent equipment that is used by both professionals and non-professionals. My concern is that Leica appears to be scaring away potential purchasers from the professional market. It's a shame because Leica makes such great gear that's well suited for some types of professional work. By doing the things that would appeal to professionals, like having better availability of gear, faster repair, and more responsive customer relations, Leica would provide benefits to all the rest of us as well. Link to post Share on other sites More sharing options...
Guest odeon Posted May 19, 2013 Share #108 Posted May 19, 2013 It's clear: The new M is premature. Link to post Share on other sites More sharing options...
Guest SUMOLUX Posted May 19, 2013 Share #109 Posted May 19, 2013 Pre-ordering is perhaps not always the best solution with these things (and Leica). While people here are unable to get their cameras they were shortlisted for, there are M's and M-M's at Ffordes for sale now and Caplan Leica even seems to have 1x chrome and 1x black M available immediately... ?? Link to post Share on other sites More sharing options...
Guest tanks Posted May 19, 2013 Share #110 Posted May 19, 2013 Both show as out of stock on their web site. Link to post Share on other sites More sharing options...
jaapv Posted May 19, 2013 Share #111 Posted May 19, 2013 It's clear: The new M is premature. Link to post Share on other sites More sharing options...
250swb Posted May 19, 2013 Share #112 Posted May 19, 2013 It's clear: The new M is premature. Well look on the bright side, it will be very old by the time the back orders are fulfilled. The first adopters who managed to bag one on release will have many months more use out of it before it is rendered obsolete by the M360. Steve Link to post Share on other sites More sharing options...
dante Posted May 19, 2013 Share #113 Posted May 19, 2013 It's clear: The new M is premature. Or stillborn. Link to post Share on other sites More sharing options...
MarkP Posted May 20, 2013 Author Share #114 Posted May 20, 2013 Tanks posted this elsewhere but I thought it was too good to pass unnoticed! In regards to capturing a new market with the new M, two words -- "Osborne Effect". For those two young/old to remember. Osborne effect - Wikipedia, the free encyclopedia Link to post Share on other sites More sharing options...
250swb Posted May 20, 2013 Share #115 Posted May 20, 2013 And it wasn't helped by seemingly everybody and his dog with a web site or blog offering some vague connection to Leica getting a review camera. They were handed out like confetti, raising expectations of supply and making the eventual lack of camera's for paying customers even more baffling. Steve Link to post Share on other sites More sharing options...
01af Posted May 20, 2013 Share #116 Posted May 20, 2013 They were handed out like confetti ... Don't exaggerate. I guess there are hardly more than half a dozen circulating world-wide among the usual suspects. Every reviewer keeps one for a week or two, then passes it on to the next reviewer. Or they borrow their dealers' demo samples for a few days. Or they simply were regular customers who were lucky enough to be at the top of their dealers' waiting lists, then wrote a little review on their personal blogs. Do not count in the prototype cameras handed out to beta testers weeks or months before sales launch. That's a different thing. But even those weren't many ... maybe a dozen or so. Definitely not 'like confetti.' Link to post Share on other sites More sharing options...
250swb Posted May 20, 2013 Share #117 Posted May 20, 2013 Don't exaggerate. I'm sure there are a few things I could tell you not to do. Steve Link to post Share on other sites More sharing options...
1JB Posted May 20, 2013 Share #118 Posted May 20, 2013 At this point the lack of cameras and response from Leica only servies to fuel the idea that something is seriously amiss with the camera, at Leica or with a supplier beyond the lug nut issue. Link to post Share on other sites More sharing options...
AlanJW Posted May 20, 2013 Share #119 Posted May 20, 2013 My dealer now says deliveries will re starting up again "soon". (US) We'll see. Link to post Share on other sites More sharing options...
thighslapper Posted May 21, 2013 Share #120 Posted May 21, 2013 At this point the lack of cameras and response from Leica only servies to fuel the idea that something is seriously amiss with the camera, at Leica or with a supplier beyond the lug nut issue. More likely it seriously put the wind up Leica and they halted production to do a complete top to bottom quality control survey of everything and all parts/procedures...... plus staff re-training .... As another cock-up would be a complete disaster I suspect the current batches are being checked very carefully before release to the already moderately disgruntled customers..... Once Leica are confident things are OK then I suspect decent numbers will be rattling through..... Link to post Share on other sites More sharing options...
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