yanidel Posted August 21, 2010 Share #1 Posted August 21, 2010 Advertisement (gone after registration) My M9 shutter has had a strange behavior lately. It seems that for about 20% of shots, the blades of the shutter jam (see picture below). I can still use the camera but I lose the metering now and then since the white blade is hidden. Strangely, by just hitting my camera in the palm of my hand, the blades go back to the correct position, the same happens if I slightly touch them with a finger. I called on my dealer today and Solms does not take any repairs for the next two weeks, and then it is an estimated 6 weeks repair time. I really don't want to be without my camera so long. Paid 5500 euros 9 months ago, I don't understand why it takes so long. So anybody knows if by chance this is a non permanent event ? Is there a simple fix ? Welcome, dear visitor! As registered member you'd see an image here… Simply register for free here – We are always happy to welcome new members! Link to post Share on other sites Simply register for free here – We are always happy to welcome new members! ' data-webShareUrl='https://www.l-camera-forum.com/topic/129107-shutter-blades-jammed/?do=findComment&comment=1412812'>More sharing options...
Advertisement Posted August 21, 2010 Posted August 21, 2010 Hi yanidel, Take a look here Shutter blades jammed. I'm sure you'll find what you were looking for!
likalar Posted August 21, 2010 Share #2 Posted August 21, 2010 Ouch! Shutters are very sensitive creatures. Best to leave it to Leica to mess with it. Larry Link to post Share on other sites More sharing options...
newtoleica Posted August 21, 2010 Share #3 Posted August 21, 2010 I'm really hoping my M9 doesn't have a problem. 8 + weeks without a camera. Ouch...... I had a lens repaired 3 times by Nikon UK. 3 weeks. TBH I think Leica really need to pull their finger out with repairs.....Its not a proper customer service for a premium brand. Link to post Share on other sites More sharing options...
jplomley Posted August 21, 2010 Share #4 Posted August 21, 2010 I called on my dealer today and Solms does not take any repairs for the next two weeks, and then it is an estimated 6 weeks repair time. This is unacceptable by any measure. Had a recent experience myself where it was four weeks to adjust the RF of a new, out of the box M9, and to re-cement the filter mount assembly on my 75 Cron. Without a doubt, service is the weakest point in Leica's portfolio, and one that needs to be rectified. Link to post Share on other sites More sharing options...
250swb Posted August 21, 2010 Share #5 Posted August 21, 2010 I called on my dealer today and Solms does not take any repairs for the next two weeks, and then it is an estimated 6 weeks repair time. I really don't want to be without my camera so long. Paid 5500 euros 9 months ago, I don't understand why it takes so long. I'm sure you will get a post from somebody saying their Leica was done in a week, or that Leica aim to do repairs in five days. The real world says otherwise despite what apologists say. I'm sorry to hear about your shutter (I would put the camera on Continuous and blast away hoping to redistribute the dirt or grease or free up the mechanism), but I also hope Leica have the spare parts when the 6th week arrives. At the moment I think Leica are very low in the pecking order when it comes to customer service compared to other manufacturers (who make cameras that could be expected to have even more faults because of their cheaper construction). Steve Link to post Share on other sites More sharing options...
noah_addis Posted August 21, 2010 Share #6 Posted August 21, 2010 This happened to my now-sold M8. It started intermittently during the course of an all-day assignment and eventually the shutter self-destructed. Of course I had a backup, but at the time my other M8 was having intermittent card writing issues. So I switched to my Nikons to finish the job. My M8 was at Leica NJ for about a month. Sorry to say this, but I would suggest that your shutter definitely needs repair. The blades move very fast so if something goes wrong it can get worse at any time. Link to post Share on other sites More sharing options...
yanidel Posted August 21, 2010 Author Share #7 Posted August 21, 2010 Advertisement (gone after registration) Actually it also happened to my M8. Not exactly the same since a shutter blade just ripped off and the camera was out of order. Cost me 300 euros and a 6 weeks visit to Solms. And now again ... this is getting tiring. Took the R-D1 out today ... Link to post Share on other sites More sharing options...
andybarton Posted August 21, 2010 Share #8 Posted August 21, 2010 You guys are forgetting that many companies in Europe shut down completely for two weeks annual holiday. This must be Leica's fortnight. Everyone is entitled to a holiday during the summer. Consequently, there is always a back-log at the end of the summer, while they catch up with the workload that has arrived while they have been on the beach. It happens every year. And I am not an apologist, just someone who understands how companies work in Germany and many other countries. Link to post Share on other sites More sharing options...
yanidel Posted August 21, 2010 Author Share #9 Posted August 21, 2010 Being in Europe and ... returning from vacations, I fully understand Leica shut down period and it is fine. It is the 6 weeks afterwards that I don't find acceptable, especially for a 9 months old under warranty product. Link to post Share on other sites More sharing options...
hoppyman Posted August 21, 2010 Share #10 Posted August 21, 2010 It won't get better by itself of course. Certainly would be a frustrating experience. I suggest that you stop using the camera immediately and do not touch the shutter blades again yourself. While it may possibly be temporarily freed, one danger is that further damage could result which might muddy whatever has originally caused the fault here too. As you are in Europe I suggest that you deal directly with Customer Sevice in Solms. I don't know to what extent that CS is closed down for the next two weeks but the six weeks figure (from your dealer?) is presumably an estimate. I hope for you that the camera can be repaired faster than that. The shutter assembly itself is apparently the same Copal unit that Leica has used since the R8. I would guess that they are in service in very large quanities across different brands. Good luck getting this resolved as quickly as possible and I'm sure that you will keep the forum informed on the outcome. Link to post Share on other sites More sharing options...
chris_tribble Posted August 22, 2010 Share #11 Posted August 22, 2010 Contact Andrea Frankl at Leica, Solms. Explain the situation. Courier it direct to Leica and I bet you get a quicker turn round. It's also really worthwhile seeing if you qualify for the Leica Professional service. This gives an assured 4 or 5 working day turn around. It works. Best. Link to post Share on other sites More sharing options...
yanidel Posted August 22, 2010 Author Share #12 Posted August 22, 2010 thanks for the suggestion, I'll do that. Link to post Share on other sites More sharing options...
chris_tribble Posted August 22, 2010 Share #13 Posted August 22, 2010 Yanidel - I've pm'd you. Link to post Share on other sites More sharing options...
diogenis Posted August 23, 2010 Share #14 Posted August 23, 2010 Besides the fact, that everyone business or individuals need a couple of weeks of vacations so they return more productive, maybe you can do a couple of things to help shutters unjam: try a very soft tap so they park, then maybe use a blower or compressed can to lightly blow the shutters when they are fully shut, so that you postpone service after this month. But careful, they are fragile... Link to post Share on other sites More sharing options...
hoppyman Posted August 23, 2010 Share #15 Posted August 23, 2010 I strongly recommend that you do not try unjamming your shutter with compressed air. Firstly the cause of the jamming is unknown but whatever that was inevitably there must now be some damage and increased chance of further damage. Directing compressed air into the interior is a very bad idea whether the shutter is damaged or not. It is possible to damage more than the shutter if you do that. Your camera is naturally within its warranty period and the risk is that you may cause further damage by trying to 'fix' it. In my opinion that would not be sensible. Why take any risk? I would be speaking to CS in Solms now. I guess that you have been sent the contact details already by Chris? Link to post Share on other sites More sharing options...
jaapv Posted August 23, 2010 Share #16 Posted August 23, 2010 I'm sure you will get a post from somebody saying their Leica was done in a week, or that Leica aim to do repairs in five days. The real world says otherwise despite what apologists say. Steve How do you make your world more real than that of other persons? You're as virtual here as any of us. Link to post Share on other sites More sharing options...
250swb Posted August 23, 2010 Share #17 Posted August 23, 2010 How do you make your world more real than that of other persons? By making sure I don't listen to you Steve Link to post Share on other sites More sharing options...
jaapv Posted August 23, 2010 Share #18 Posted August 23, 2010 Know your fate then: "Hurl'd headlong...To bottomless perdition, there to dwell"- :D Link to post Share on other sites More sharing options...
gib_robinson Posted August 23, 2010 Share #19 Posted August 23, 2010 Contact Andrea Frankl at Leica, Solms. Explain the situation. Courier it direct to Leica and I bet you get a quicker turn round. It's also really worthwhile seeing if you qualify for the Leica Professional service. This gives an assured 4 or 5 working day turn around. It works. Best. Chris, Good advice. I do a version of that when I send equipment to NJ. I didn't know there was such a thing as Leica professional service. Do you know if it also applies in the US? Honestly, in the past year or so, NJ has been very good about turn-arounds for my M9 and a new lens. Coding old lenses took six weeks. I had two M9 issues settled in under two weeks, including a replacement. Same with one new-lens issue. --Gib Link to post Share on other sites More sharing options...
jaapv Posted August 23, 2010 Share #20 Posted August 23, 2010 Gib - go to this page on the Leica site and scroll down a bit. The professional service is provided by Solms, but your contact is in the USA. Leica Camera AG - Service - worldwide network Link to post Share on other sites More sharing options...
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