jaapv Posted July 23, 2009 Share #1 Posted July 23, 2009 Advertisement (gone after registration) My new Summilux 50 did not focus quite correctly, so I left it in Solms on June 12th. When it did not reappear within two weeks, the "repair was being held up due to lack of spare parts". I distrusted that as I did not see how an adjustment on a new lens needed spare parts, but benefit of the doubt, something might have been out of spec. I got the lens back today: adjust focussing ringadjustment of all parts optical adjustment M8 (????) adjustment of all parts (????) we make test pictures to check quality What spare parts? :mad: Link to post Share on other sites More sharing options...
Advertisement Posted July 23, 2009 Posted July 23, 2009 Hi jaapv, Take a look here I dislike lame excuses. I'm sure you'll find what you were looking for!
Guest BigSplash Posted July 23, 2009 Share #2 Posted July 23, 2009 My new Summilux 50 did not focus quite correctly, so I left it in Solms on June 12th. When it did not reappear within two weeks, the "repair was being held up due to lack of spare parts". I distrusted that as I did not see how an adjustment on a new lens needed spare parts, but benefit of the doubt, something might have been out of spec.I got the lens back today: What spare parts? :mad: Jaapv I thought that you were positive about the after sales service of Leica. I personally have never had a good experience except when i went to Wetzlar years ago and they checked and adjusted a M4 while I watched. Otherwise it is overpriced, it take much too long to do simple things like you have experienced and sometimes the item is returned with the flash lead not connected or equivalent horror showing a less than perfect service or repair. A new lid for a M4 took over six months due they said to engraving of the serial number. Link to post Share on other sites More sharing options...
jaapv Posted July 23, 2009 Author Share #3 Posted July 23, 2009 In general I am very happy with Leica after sales, and I probably would not have posted this just for the longish wait. I do dislike, however, being told fibs. Link to post Share on other sites More sharing options...
SJP Posted July 23, 2009 Share #4 Posted July 23, 2009 I would read it as: 1 adjust focussing ring - adjustment of all parts2 optical adjustment M8 - adjustment of all parts 3 we make test pictures to check quality First - check if the lens is assembled correctly wrt focussing. Second - optimise to "M8 specifications" i.e. using lower tolerances than might have been acceptable with film. Third - final check. Re. 2 I thought you need shims for focus adjustment? Maybe the local shim-shop was closed or whatever. That would be "unavailable parts". Even if the lens is new I guess step 2 is not idiot proof and may have been out of spec during manufacture - a small spec of dust etc. could cause that. Link to post Share on other sites More sharing options...
Sandokan Posted July 23, 2009 Share #5 Posted July 23, 2009 From your title I thought you were going to attack me (or my lovely EVIL camera) AGAIN ... Ravi Link to post Share on other sites More sharing options...
jaapv Posted July 23, 2009 Author Share #6 Posted July 23, 2009 I have still not been forgiven? Link to post Share on other sites More sharing options...
jaapv Posted July 23, 2009 Author Share #7 Posted July 23, 2009 Advertisement (gone after registration) I would read it as: First - check if the lens is assembled correctly wrt focussing. Second - optimise to "M8 specifications" i.e. using lower tolerances than might have been acceptable with film. Third - final check. Re. 2 I thought you need shims for focus adjustment? Maybe the local shim-shop was closed or whatever. That would be "unavailable parts". Even if the lens is new I guess step 2 is not idiot proof and may have been out of spec during manufacture - a small spec of dust etc. could cause that. Hmm- just ask Will. Link to post Share on other sites More sharing options...
SJP Posted July 23, 2009 Share #8 Posted July 23, 2009 What specifically? Link to post Share on other sites More sharing options...
jaapv Posted July 23, 2009 Author Share #9 Posted July 23, 2009 About needing parts and five weeks to adjust a lens. His reaction heat-sterilized my telephone. Link to post Share on other sites More sharing options...
SJP Posted July 23, 2009 Share #10 Posted July 23, 2009 Thanks for the warning. I will carefully avoid the subject as I do not like lenses being thrown at me (esp. if one of mine). Link to post Share on other sites More sharing options...
jaapv Posted July 23, 2009 Author Share #11 Posted July 23, 2009 Anyway, the Summilux is 100% spot-on. All is well that ends well I suppose. Link to post Share on other sites More sharing options...
rob_x2004 Posted July 23, 2009 Share #12 Posted July 23, 2009 In general I am very happy with Leica after sales, and I probably would not have posted this just for the longish wait. I do dislike, however, being told fibs. Get in line and suffer. Two weeks? Read the fine print they give themselves ten days or something to log the item after receipt. You guys that visit in porsches or whatever and have contacts have had a free ride for too long. Link to post Share on other sites More sharing options...
Guest BigSplash Posted July 23, 2009 Share #13 Posted July 23, 2009 Hmm- just ask Will. Am I correct in thinking that a M8 can be tested and if needed adjusted as a standalone item, and then each lens can be individually checked and if required adjusted to meet the spec for digital.? I am wondering if each M8 and every lens has to be adjusted as a matched pair ...iI that is the case, I guess it would take a long time to handcraft all the bits to match and fine tune the parts with shims or whatever. Link to post Share on other sites More sharing options...
jaapv Posted July 23, 2009 Author Share #14 Posted July 23, 2009 Get in line and suffer.Two weeks? Read the fine print they give themselves ten days or something to log the item after receipt. You guys that visit in porsches or whatever and have contacts have had a free ride for too long. Read again: five weeks for simple adjustement. And just hours after the head of CS told me that average turnaround was within 5 days for over 80% of the jobs. Link to post Share on other sites More sharing options...
jaapv Posted July 23, 2009 Author Share #15 Posted July 23, 2009 Am I correct in thinking that a M8 can be tested and if needed adjusted as a standalone item, and then each lens can be individually checked and if required adjusted to meet the spec for digital.? I am wondering if each M8 and every lens has to be adjusted as a matched pair ...iI that is the case, I guess it would take a long time to handcraft all the bits to match and fine tune the parts with shims or whatever. No,it gets matched against a standard body. And the availability of shims? This is a current production lens. They could not build if it they had not got little boxes of shims standing around. Link to post Share on other sites More sharing options...
rob_x2004 Posted July 23, 2009 Share #16 Posted July 23, 2009 :D Five weeks...Ditto! Ps ... Had they "we make test pictures to check quality" my gear they would have discovered all sorts of cocked up stuff. Link to post Share on other sites More sharing options...
jaapv Posted July 23, 2009 Author Share #17 Posted July 23, 2009 Still, I won't be saving up to get a Porsche. The M9 is the next spurge... Link to post Share on other sites More sharing options...
bill Posted July 23, 2009 Share #18 Posted July 23, 2009 Still, I won't be saving up to get a Porsche. Don't you mean a Beetle? Regards, Bill Link to post Share on other sites More sharing options...
jaapv Posted July 23, 2009 Author Share #19 Posted July 23, 2009 Been there, done that, fell through the floor - slightly rusty. Link to post Share on other sites More sharing options...
Jeff S Posted July 23, 2009 Share #20 Posted July 23, 2009 Maybe you should send repairs to New Jersey instead:D I recently sent my 50 Lux for adjustment...and threw in 3 other lenses and body...back in my hands in 2 weeks, everything perfect. And, I'm told NJ now has some techs from your side of the pond. Jeff Link to post Share on other sites More sharing options...
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