Yadda, yadda, yadda

[R10dreamer]

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My goodness. Leica has said that they are working on the problem. They said that they were going to fix the problem. The offered an idea of a short term fix (filter) until they do get the problem fixed. They have taken back any camera that someone wanted returned. They have shown over their 50+ years of history that they want to do things right. Give it a rest. They are doing all they can to fix these issues and just like ANY other company that comes out with a new item they are having problems. Everyone has problems with new technology, new engineering (software companies are famous for this) but they will get it right. Can we just give them a chance to fix this stuff and see what happens?

[chetccox]

Where did you see that they take back any camera one wants to return? That it seems is presently up to the dealer, and not all are so accomodating. I have seen no statement from Leica saying that I can return mine regardless of what the dealer says.

[stunsworth]

Did the dealer refuse to take it back?

[plasticman]

I for one have had ENOUGH of posts like this!

 

FYI: You don't have to come to this forum if you don't like people discussing the issues that affect the M8.

 

Just STAY AWAY!!

 

There are customers who have a lot riding on these issues - and they are not BLIND APOLOGISTS FOR A COMPANY THAT APPEARS TO HAVE SENT A SERIOUSLY FAULTY CAMERA INTO DISTRIBUTION.

 

I want to know what the issues are. If people had not been discussing here, Leica might never have admitted to the problems, at all.

 

I have a camera on order - and before i hand my money over to Leica shareholders, i WANT TO KNOW WHAT'S HAPPENING.

 

GOT THAT????

[hammam]

Okay, I trust Leica will do their their best to fix the problems, and to accomodate the customers who have already received faulty M8s under warranty, but there is still one thing I want to know: have Leica already STOPPED all shipments of the camera to dealers around the world until they have fixed the problems? Which, in my opinion, they should have done. In other words, since my dealer won't receive my particular order until his early December batch, will Leica delay the shipment of that batch - and many others for that matter - to fix it, or will I get my M8 when expected, BUT ridden with the problems?

[R10dreamer]

Blind apologist??? What a joke. Leica is admitting the issue. Trying to fix the issue. And, for the most part, given us/you one of the best camera's and the best lenses in the world.

 

Got that? I'm not sure it is clear what your saying. Why don't you use all caps next time. It reads so much nicer.

[marknorton]

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The dealer I ordered my second M8 from was seriously pissy and in denial when I told them I wanted to put the order on hold because of the problems. Pissy, that was, until I sent him examples of the problems.

 

I certainly hope Leica have stopped production and distribution. The more cameras there are out there, the bigger the headache of sorting this situation out.

[MSmelik]

You own an M8 then dreamer ?

[R10dreamer]

No I don't but I owned two of the orginal R8's that had electrical issues and Leica replaced both of them. And I have had no problems since and that was six years ago. What history does anyone have that Leica will not fix this problem? Everyone seems to be ignoring 50+ years of history here. Didn't they fix the knob that fell off of the original DMR's? Do some of you actually think that they are stupid enough NOT to fix these problems?

 

Now if they said that they weren't going to fix the problems or they said that there were no problems that would be a different thing entirely. They have said neither.

[MSmelik]

What are you yaddayadaing about then ?

 

 

and then this is not a fact of getting things right in the end, this is about lying, straight forward lying, as in deception, as in taking the piss, ... all comes down to ruining your long and established name over a period of 24 hours.

[R10dreamer]

Little dramatic wouldn't you say?

[MSmelik]

To someone who had his "knob" replaced in time and relies on that fact, yes it would seem a bit dramatic

[R10dreamer]

Actually, my DMR has operated completely trouble free.

[MSmelik]

well dreamer my M8 doesn't

[R10dreamer]

Try to have a little patience. You have two choices right now; send it back for a refund or wait patiently until they get the issues fixed. Either way, running around getting all stressed doesn't do any good.

[ho_co]

Try to have a little patience. You have two choices right now; send it back for a refund or wait patiently until they get the issues fixed. Either way, running around getting all stressed doesn't do any good.

Gary, you're right and you're sincere.

 

But to my knowledge, Leica hasn't announced a return/exchange/refund policy. Leica sells the camera to the dealer. Whether he sells it or not, he pays Leica for it. The dealer then sells it to the consumer.

 

If the consumer returns it to the dealer because it isn't what he thought he was buying, the dealer is in the middle. Leica may offer to take the camera back, but they may not.

 

That's the part of your argument that bothers some of us. A dealer is under no obligation to take the camera back from the customer. He needs to weigh: How important is this customer's business in the future? Does the camera really have a problem? Will Leica back me up if I take it back?

 

If you *know* that Leica will take the M8 back, direct us to the link. If not, just drop that claim. Otherwise, your argument is completely accurate.

 

--HC

[george +]

I got mine last week - after Leica issued the acknowledgement of the problem. And I believe that they will fix the problem to my satisfaction.

 

When I worked for IBM in the sixties we tested programs for months. Thoroughly - we thought. Then on the day of the release hundreds of customer did a lot more testing. And they found problems - which IBM fixed eventually. It is just the nature of things with technology.

 

By the way, the camera is wonderful.

[MSmelik]

I'm basically a sixties guy, I can stand mistakes, f***-ups and misunderstandings, I can wait until hell freezes over for a solution, I just hate being taken by the balls and being led along an uncertain track, which is what I feel is happening with the leica M8.

 

I don't care about it's problems, I even don't care about not being able to take pictures with it, I'll use one of my other cameras, what I do care about is being mislead, and not only because this is an expensive product, I would have similar feelings with a $2,99 product.

 

It's all about trust, I maybe old fashioned but this "trust" thing has led me through the paths of life pretty well ....

 

And there's no doubt I will get the refund from my dealer, but thats not really the issue here... and the least I'm worried about

[lct]

...If people had not been discussing here, Leica might never have admitted to the problems, at all...

I don't know but this forum is sponsored by Leica who did nothing to censor us some way or another to say the truth.

I suppose we should give Leica the benefit of the doubt on this and let them fix the bugs as peacefully as possible in the common interest of the brand and its old and new customers.

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Hallo,

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[R10dreamer]

HC, has anyone, in any forum, or personally heard that Leica or the dealer has not refunded, cancelled the order, or otherwise left the consumer screwed? I have heard no such story. That is why I said that Leica will do what is right. Also, my history (two bad R8's being replaced by Leica) tells me that they will do what is right. But no, I have not heard any "official" word about camera replacement so as far as "officially" you are correct.