JHAG Posted June 13, 2008 Share #1 Posted June 13, 2008 Advertisement (gone after registration) Leica wants to address the slowness of their customer service : Leica Camera AG - Service - Fast & Express Service Still both my R9 and D2 has been repaired in about 3 weeks. Now on their way back home. No that bad, Solms… ;-) Link to post Share on other sites More sharing options...
Advertisement Posted June 13, 2008 Posted June 13, 2008 Hi JHAG, Take a look here Fast customer service. I'm sure you'll find what you were looking for!
JHAG Posted June 13, 2008 Author Share #2 Posted June 13, 2008 I meant they have been returned in 3 weeks with normal service, and no Fast repair extra charge. Link to post Share on other sites More sharing options...
enboe Posted June 14, 2008 Share #3 Posted June 14, 2008 I guess I should have paid for the rush when my DX went bad on my M7. The first trip was 14 weeks. They installed the optical DX reader, but did not test it, and upon return, I found it working only intermittently. Back to Leica 5 weeks ago, and no word on how long this time. I'm saddened that I have to make a choice between spending a few hundred extra to get the repair done right and efficiently, or wait, and wait, and wait, with no guarantee anything will be accomplished. Leica US customer service said they would expedite, as this was the 4th trip back for defects. I will let you know if it makes it back in less than the 14 weeks the previous trip took. Eric Link to post Share on other sites More sharing options...
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