Ning Ning Posted August 11 Share #1 Posted August 11 Advertisement (gone after registration) I have a problem with my Q 3 43. I just wanted to switch it on to take a photo and nothing happened. Something moves in the lens, moves back and forth, the aperture closes slightly, but I can't get a viewfinder image, can't release the shutter, no button works. I removed the battery, waited several minutes and inserted a fresh, full one. The same result. Have any of you had this problem and have you been able to solve it? Or do I have to send the camera in? 1 Link to post Share on other sites More sharing options...
Advertisement Posted August 11 Posted August 11 Hi Ning Ning, Take a look here Sudden death of my Q 3 43. I'm sure you'll find what you were looking for!
jdlaing Posted August 11 Share #2 Posted August 11 Make sure the lens is secured either in the standard photo mode or the macro mode and not in between. 2 Link to post Share on other sites More sharing options...
Le Chef Posted August 11 Share #3 Posted August 11 Or in manual focus, and make sure iAF is not checked! 1 Link to post Share on other sites More sharing options...
Ning Ning Posted August 11 Author Share #4 Posted August 11 Thank you. I have done both. The problem persists in macro mode as well as in normal mode and in manual focus mode. I have not switched on iAF. Link to post Share on other sites More sharing options...
prk60091 Posted August 11 Share #5 Posted August 11 did you try a fresh SD Card? Link to post Share on other sites More sharing options...
DenverSteve Posted August 12 Share #6 Posted August 12 Like PRK said, pull your sd card, then pull your battery and turn back on. If you can't get it on, contact Leica. Did you buy it new and/or is it under warranty? Remember that at least 15% of consumer electronics are defective (more in some products). The odds are that some are just going to die prematurely. If it's under warranty, and defective, Leica will repair or replace it. If you purchased it recently, from an authorized Leica dealer, contact them for assistance. Link to post Share on other sites More sharing options...
Ning Ning Posted August 12 Author Share #7 Posted August 12 Advertisement (gone after registration) I have tried it without an SD card. Nothing. Neither LCD nor EVF turn on. Fortunately I still have a warranty and my dealer is taking care of it. Thank you all for the tips. Link to post Share on other sites More sharing options...
Ning Ning Posted August 12 Author Share #8 Posted August 12 Brief interim report. I just handed the camera over to the dealer to send it on to Leica. After an initial inspection, the dealer said it could be a defect in the shutter unit. I'm curious to see how long the repair will take. 2 Link to post Share on other sites More sharing options...
SometimesLostInSpace Posted August 19 Share #9 Posted August 19 I would think, at a minimum, Leica should offer a loaner unit until your Q issue is resolved. Good luck. Link to post Share on other sites More sharing options...
bobtodrick Posted August 19 Share #10 Posted August 19 9 hours ago, SometimesLostInSpace said: I would think, at a minimum, Leica should offer a loaner unit until your Q issue is resolved. Good luck. That’s not likely (not common in most industries). The dealer may offer you a loaner, but not the company. When you take your vehicle in for warranty, again the dealer may offer a loaner, but not the car company. Link to post Share on other sites More sharing options...
Ning Ning Posted August 19 Author Share #11 Posted August 19 I know it differently from the professional services of Canon, Nikon and Fuji. I have been able to borrow equipment from these companies. Leica is unfortunately quite weak in terms of professional service, it seems to me. My dealer couldn't offer me anything at the moment, but I don't care. I still have an SL 3 and a Q2. 1 Link to post Share on other sites More sharing options...
ravinj Posted August 19 Share #12 Posted August 19 Leica has always offered me a loaner when repair times were long. Possibly because I take the equipment directly to Leica NJ office and they have more to offer than a dealer. As an aside, the folks there are very friendly and you can talk directly to the technician if needed. Link to post Share on other sites More sharing options...
fotografr Posted August 19 Share #13 Posted August 19 4 hours ago, Ning Ning said: I know it differently from the professional services of Canon, Nikon and Fuji. I have been able to borrow equipment from these companies. Leica is unfortunately quite weak in terms of professional service, it seems to me. My dealer couldn't offer me anything at the moment, but I don't care. I still have an SL 3 and a Q2. That's also my experience. I've been in the professional services programs of Canon, Nikon and Leica. I'm not sure why, but several years ago Leica just quietly dropped their program. Canon and Nikon both offered me a loaner when I had a repair that was going to take more than a couple of weeks. However, those situations were rare because they always gave my repairs high priority and I got the equipment back in a matter of days. A good friend (pro shooter) did get a loaner M body from Leica a few months ago because he was having a repair done that was going to take three to four months. Link to post Share on other sites More sharing options...
Ning Ning Posted August 19 Author Share #14 Posted August 19 If it had been the SL 3, I would certainly have asked, but with the Q 3 43, it wasn't so important to me. Link to post Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now