Leica customer service & repairs - what has been your personal experience?

[username]

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Hi @TomB_tx - thanks for sharing!

That they fixed your M9 for free after all those years is amazing indeed! 👍

Happy shooting!

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The Leica Q3 is available for pre-order at B&H Photo Video and Adorama

[stuny]

For my quarter century of Leica ownership, I've always found the service to be at the very least good.  I've not been happy about the length of time of some repairs, but they were always done well, and twice Leica lent me equipment when mine were in for service.

[Gelatino]

I just got back (2 days ago) my M11 that had to be checked because the connection visioflex/body  was not anymore active.

I left the camera at the Leica customer service in Paris november 14th and I received a notice from Germany december 2nd to inform me of the work that would be done (and the price for information because the camera was still under waranty).

Last Friday as a Valentine Day gift 😂, so 3months  after leaving the camera at the customer service, I had a phone call telling me that my camera was back.

I don't think that the camera needed 2 weeks to arrive at Wetzlar, because the certificate of final inspection is dated february 8th and that one week later the camera was back home, so it stayed in Leica premises possibily between 8 and 10 weeks... for how many hours of effective work on it ?

It seems 🤔 some  optimization  should be found.  TIME IS MONEY.

 

The camera is now fully operative, the range finder adjusted, the sensor cleaned , the FW is updated.    End of the story

 

 

 

 

 

 

 

 

 

[roydonian]

Several decades ago, I passed to what was then Leica at Milton Keynes an M body and 50mm Summicron DR. The correct frame was not being shown in viewfinder. I explained that my other cameras all showed the correct frame when that lens was fitted, so the problem was with the body.

Their 'solution' was to file the part of lens which signals focal length to the body, removing its chrome finish and leaving exposed brass.

During a visit to Wetzlar, my M6 developed a light leak, so the repair department at Solms wrote a note for Milton Keynes explaining the problem. The reaction from Milton Keynes was that they disagreed with Solms, so would take the repair actions that they thought necessary. This disagreement hardly inspired confidence. Their subsequent repair fixed the problem, but I have no idea of the technician who did it found that the problem was as they believed or as Solms believed.

But turning now to the present day, last month Leica Mayfair was able to do what obviously proved a minor repair to my 35mm Summilux ASPH during not much longer than the time it took me a drink a complimentary cup of coffee.

[andybarton]

On 2/16/2025 at 6:15 PM, Gelatino said:

I left the camera at the Leica customer service in Paris november 14th and I received a notice from Germany december 2nd to inform me of the work that would be done (and the price for information because the camera was still under waranty).

I’m still waiting for the quote from Germany having left my camera with my dealer in early Dec. 

[pedaes]

15 minutes ago, andybarton said:

I’m still waiting for the quote from Germany having left my camera with my dealer in early Dec. 

That is so disappointing . Does the estimated wait time start post acceptance of quote or do they include this lost period -  one can only wonder!

I don't know if it is a good or bad thing that such a high profile discussion here is presumably having no impact! Gawd help us if it is!

[andybarton]

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I have no idea.

I have a separate thread running about my experience. 

[pedaes]

1 hour ago, Al Brown said:

C + R + A + P

We are moving toward BP (Big Pile) C+R+A+P

 

Edited February 18 by pedaes

[Gelatino]

On 2/18/2025 at 6:18 PM, andybarton said:

I’m still waiting for the quote from Germany having left my camera with my dealer in early Dec. 

👎