Missing images after first shoot with SL3

[PeterBoyadjian]

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49 minutes ago, Photoworks said:

Leica should investigate if there is a card issue. can you email them? 
info@leica-camera.com

They may want some raw files.

 

Yup did all that, talked to Brian Roy. 

Shot 3000 photos today, again no issues with the Angelbird. Going to try the Sandisk again tomorrow and see if the glitches. 

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[Photoworks]

36 minutes ago, PeterBoyadjian said:

Yup did all that, talked to Brian Roy. 

Shot 3000 photos today, again no issues with the Angelbird. Going to try the Sandisk again tomorrow and see if the glitches. 

i have been using the SL2 with 1TB angelbird with no issues.

Sandisk has no luck lately on all SSD after WD takeover. Not the same company anymore.

[PeterBoyadjian]

Just a quick update, 

Shot a 200 person bar mitzvah, absolute mayhem as they all are. 

Zero issues, no missing files. 

AF could be better but it works, AF on video was better than my at home tests. 

SL3 is a beast, I love it. 

[Mute-on]

22 minutes ago, PeterBoyadjian said:

Just a quick update, 

Shot a 200 person bar mitzvah, absolute mayhem as they all are. 

Zero issues, no missing files. 

AF could be better but it works, AF on video was better than my at home tests. 

SL3 is a beast, I love it. 

Using Angelbird CFe? Which XD card?

[PeterBoyadjian]

Angelbird 512GB AV Pro MK2 UHS-II SDXC & Angelbird 512GB AV PRO CFexpress 2.0

[algrove]

I have owned every Leica camera from the M9 except for the SL1 and SL2. M's, Q's (all 4)and SL2S (multiple bodies) and never a problem, HOWEVER, I always start a new camera with a never used, new SD or other medium. I stopped using Sony new Tough cards since they somehow affected my M10M's. They were very difficult to insert to start with.

My SL3 performs extremely well with Sandisk Extreme Pro 512GB Cf Express B and Extreme Pro SD cards which I use on a backup mirrored basis. 

I generally use Sandisk cards which give no problems what so ever. Certain lesser brands I keep hearing of problems with the camera and perhaps it is the camera or it is other external forces at work.

If you want to make sure your images are intact consider your memory cards first and foremost and start with a fresh never used card and then later see if cards used in other cameras also work well. Some might not, so beware.

Edited April 8, 2024 by algrove

[algrove]

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On 3/27/2024 at 7:52 PM, Photoworks said:

i have been using the SL2 with 1TB angelbird with no issues.

Sandisk has no luck lately on all SSD after WD takeover. Not the same company anymore.

Good point about Sandisk. BUT I remember even BH was selling Sandisk fake copies until they were advised about the fake stuff they were selling and stopped that source I guess.

I have used Lexar SD cards too, but never a problem with Sandisk cards. I usually buy the fastest available.

[PeterBoyadjian]

I've shot 3 events since switching cards, Zero issues. 

[MG Photo]

Welp second time this has happened to me and this time I'm randomly missing the Bride & the Entire bridal party entrances into church. AKA bride walking down the aisle with her dad is totally missing. This is awful for such a reputable brand. Completely unacceptable. 

[MG Photo]

On 3/27/2024 at 3:08 AM, FrankX said:

Horrible experience! I am photographing weddings, too. So I can feel with you.

However, did you really use only a single card? Or were there no files on the sd card either?

I did use only 1 card at the time.  Since then, I switched to a brand new CF Express thinking that was the issue. I also shot directly to two cards. UNFORTUNATELY, I just had the same issue occur. This time theres prob 30-40 images missing SEQUENTIALLY. These images include the entire bridal party and bride & her dad walking down the aisle.  Both the SD card & the CF Express were missing the same photos. In addition, I see the files that are actually saved to my card are still sequentially numbered regardless of the fact that a chunk of photos are missing from both cards.  Upon using disk drill the missing files are found and over 60MB but completely black.   

 

[Photoworks]

I have noticed on the Mac that not all the folders opened automatically when I inserted the card. that's how I have it set up.

but remembering more images at the end, I took out the card and reinserted it to the ready and everything was there. 

Not an issue with the camera.

[jaapv]

Could Rescue Pro be of help? 

[MG Photo]

On 3/26/2024 at 11:40 PM, jaapv said:

Was it a new card or from another camera? Did you format it ? 

These were brand new cards and formatted regardless each time before use. 

[MG Photo]

On 3/26/2024 at 11:49 PM, PeterBoyadjian said:

Please if you can send a screenshot of all this and what type of CFE card were you using? 

I was using Sandisk cards both CF Express and regular UHII SD Cards purchased in the leica store

[Olaf_ZG]

This is a very worrying issue, even worse than the freezings, as one doesn’t notice it. I hope this gets Leica utmost attention, cause pro’s loosing images is a bad thing.

(and no, it should not be blamed on the card, until Leica prescribed the cards one must use).

[jonoslack]

14 hours ago, MG Photo said:

I did use only 1 card at the time.  Since then, I switched to a brand new CF Express thinking that was the issue. I also shot directly to two cards. UNFORTUNATELY, I just had the same issue occur. This time theres prob 30-40 images missing SEQUENTIALLY. These images include the entire bridal party and bride & her dad walking down the aisle.  Both the SD card & the CF Express were missing the same photos. In addition, I see the files that are actually saved to my card are still sequentially numbered regardless of the fact that a chunk of photos are missing from both cards.  Upon using disk drill the missing files are found and over 60MB but completely black.   

 

That's dreadful - I shoot weddings, and I really sympathise - it happened to me once with a different camera in the middle of the ceremony  -  just trying to get my head around it.

Are the file numbers missing? or just the images? ie is there a gap in the number sequence, or 'just' missing pictures.

Was there a battery change at any point?

I lost about 6 or 10 images when the battery was exhausted, I didn't notice at the time, changed the battery and carried on shooting. Images were missing, but there was no gap in the sequence, which rather implies that the problem was caused by the camera sequence reverting and overwriting the files . . . 

On 4/8/2024 at 3:40 PM, PeterBoyadjian said:

I've shot 3 events since switching cards, Zero issues. 

Glad you seem to be okay now Peter - when it happened to you were there gaps in the numbering sequence? I think that's the crucial issue here, when it happened to me in a small way there was no gap in the sequence (see above).

Obviously I've talked to Leica about it, good to get information as accurately as possible. 

all the best

Jono

[pgh]

I've been seriously looking at this cam - the first new Leica released in a long time I've considered really as the M11 series hold no interest for me - but the reports about the M11 bugs and then now this are really a bit much. Nothing is perfect (though the M10 Monochrom is quite close) but I hope it is addressed quite soon.

FWIW, I've never, with any camera make or model, bought brand new cards and formatted such a card for a particular camera. Same with multiple M bodies I've had. Heck I still use cards that are 10 years old without issue as long as I'm hammering the shutter. One shouldn't need to faff around so much when formatting a card is the norm. Doesn't seem it prevented anything here anyways. 

A fix is one thing, but I hope there is some evidence soon that Leica understands and can acknowledge this. The last new M I bought was in service for half the time during the first 8 months I owned it. Really not looking to recreate that experience, but it's gonna take awhile for used SL3's to be available, unless they're filled with bugs in which case I'll pass. 

[Phill H]

Not sure if this will assist, one item pointed out by another manufactures pro department was to make sure the sustained write speed of the card was at least 1500mb/s. This information requires a little delving around the different card manufacturers spec sheets as headline read/write figures tend be more visible. 

Years ago if the two cards in the camera were different speeds errors could occur.

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Hallo,

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[PeterBoyadjian]

9 hours ago, jonoslack said:

 

Glad you seem to be okay now Peter - when it happened to you were there gaps in the numbering sequence? I think that's the crucial issue here, when it happened to me in a small way there was no gap in the sequence (see above).

Obviously I've talked to Leica about it, good to get information as accurately as possible. 

all the best

Jono

Yes there were gaps in the numbering then overwrites but then again did the original images ever exist, I have no idea. 

I think faster cards helped. 

[Olaf_ZG]

54 minutes ago, PeterBoyadjian said:

Yes there were gaps in the numbering then overwrites but then again did the original images ever exist, I have no idea. 

I think faster cards helped. 

But, here we are… WE are guessing what might be. But it is Leica who should do this.

I never experienced such bugs when I was still a pro and shooting nikon. No single hickup or shot missed, except for user error.

Photographing solely for myself, freezing and loosing images is annoying but I could live with it. But then, I am also fully sure I will not buy the m11 and I guess the SL2 series is mature enough.

I am rather new to Leica, experienced only three new camera launches: m11, q3, sl3. All with serious problems, the m11 lasting almost two years already and loosing images is a nightmare.

I just completed the SL system: two bodies, three zooms, the lux and I might add a 85 from sigma. So, for the coming years I am here to stay, cause I expect the system to last some years, but if Leica’s new releases remain like this, I might not reinvest.

 I think Leica should wake up. Big profits are great, but shortterm. One can fall very deeply very quickly.