Don't buy the IDS Grip

[egrossman]

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I ordered the IDS grip for the Q3 and received a grey handgrip instead of black. It was my mistake ordering the wrong grip but when I reached out to IDS to arrange a replacement I received no response. Two additional email also went unanswered. There is no customer support at all.

Just an FYI.

Erik

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[Miltz]

Are you sure it's your fault? when you click on the images of the different color options they show the same images for black and gray. For the other colors they show new images. It's their fault that you click on gray but still see a black grip so it's a very easy mistake to make.

[volatileagent]

That’s too bad. It is made in China. I got mine rather quickly and I’ve come to like it. It’s made well and is smaller and lighter than the Leica hand grip (which I do not recommend as I find the wireless charging does not work properly). 

[egrossman]

My issue has nothing to do with the quality of the product, rather the complete lack of ANY after sales support. Not even the courtesy of a reply.

 

Edited March 15, 2024 by egrossman

[nariza7]

Ah, I would give it a few days, unless it's been awhile. When I purchased mine, the person was on vacation or something, though they did say their store was going to be closed for a few days because of that. DId you try the chatbox on the site? I think I was able to contact them through that instead of email. Hope you get to exchange it for the black one though eventually

[egrossman]

I opened a complaint through Paypal. I fully expect a response now LOL.

[Fgama]

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On 3/16/2024 at 10:34 AM, egrossman said:

I opened a complaint through Paypal. I fully expect a response now LOL.

There was bank holidays in HK last week and also check your junk mail. 
I have IDS Q2 grip which I find better then OEM Leica with access to battery & card. I have recently purchased Q3 and wanted to order IDS Q3 grip early this week. The black grip was out of stock and I did notice they put the same black grip photo on the grey and I thought it could be a lighter grey shade. Luckily I browse around Q2 grip and saw that the grey is the light grey for Q2 ghost. 
 

I also left a note via their chatbot and thought didn’t get a reply but there was email reply but went to my junk mail. 

[egrossman]

I emailed them multiple times over multiple weeks. I initiated a Paypal dispute (even though it was my fault ordering the wrong color, the dispute stemmed from the fact that they didn't bother to respond during the return window). They responded to PayPal proving I ordered the color I got. The lack of response to me was clearly intentional. Buyer beware.

[andybarton]

Everyone makes mistakes, but for them to not help you remedy yours (if indeed it was your error, from what I read above) is extremely poor.

They have a returns policy, but clearly don't follow it

[egrossman]

6 hours ago, andybarton said:

Everyone makes mistakes, but for them to not help you remedy yours (if indeed it was your error, from what I read above) is extremely poor.

They have a returns policy, but clearly don't follow it

That was my point exactly. My mistake in mis-ordering, however, I contacted them within the return window and they ignored me inentionally.

 

[Qwertynm]

I have kind of a similar experience with the company behind the grip. I'm happy with the grip itself but wanted to order an additional color - which you can't do without ordering the whole bracket that goes with the colored grip. Reached out to them asking if that's a possibility for a returning customer and got a reply, that, yes indeed I can order one but then... nothing. You can't check out trough their shop if you don't add the bracket AND an additional grip.

Order this grip in the configuration you want. It ships fast and the quality is ok. But don't expect any after sales service...

Edited April 15, 2024 by Qwertynm

[AnakChan]

On 4/15/2024 at 4:31 PM, Qwertynm said:

I have kind of a similar experience with the company behind the grip. I'm happy with the grip itself but wanted to order an additional color - which you can't do without ordering the whole bracket that goes with the colored grip. Reached out to them asking if that's a possibility for a returning customer and got a reply, that, yes indeed I can order one but then... nothing. You can't check out trough their shop if you don't add the bracket AND an additional grip.

Order this grip in the configuration you want. It ships fast and the quality is ok. But don't expect any after sales service...

This is a little intriguing. Do you mean that you had direct access to the people who made the grips for IDSWorks (rather than dealing with IDS Works themselves?).

 

On 4/9/2024 at 5:04 AM, egrossman said:

That was my point exactly. My mistake in mis-ordering, however, I contacted them within the return window and they ignored me inentionally.

Rather interestingly I have had a very different experience with dealing with IDSWorks (in my case around 23rd Apr). I made a mistake of ordering 2x thumb grips for my M11 and needed to return one. I got an immediate e-mail response within a few mins - granted that I'm in the same TZ as IDSWorks but different hemisphere. We had a healthy to-fro conversation on e-mail over the next few days and I chose to upgrade my spare thumb grip for a whole M11 Grip (with African Black Wood) instead. Due to shipment delays returning the thumb grip, and, me, deciding which hand grip to use before settling on the African Black Wood, I had a healthy/smooth conversation with IDSWorks throughout.

I don't know why you had a different experience from me - possibly a TZ difference, or maybe coincidental bad timing at that particular March month, etc. Have you tried e-mailing to IDSWorks recently? Wonder if your experience may be different now, 2 months later?

[egrossman]

I never was able to exchange my handgrip and so am stuck with it. Like I said, it was my mistake, but I contacted them within the return window and was ghosted. When I complained to PayPal and stared an investigation, IDS responded to paypal to defend themselves. The ghosting was clearly by design.

I won't do business with this company again.

Erik

[albert]

I prefer Luigi's built in grip on his cases.

[egrossman]

I once owned a Luigi case for an M9 but honestly found them way too bulky and heavy.

[Qwertynm]

Am 4.6.2024 um 15:07 schrieb AnakChan:

Do you mean that you had direct access to the people who made the grips for IDSWorks (rather than dealing with IDS Works themselves?).

no, just bad wording on my part. I dealt with IDSWorks trough Chat but never heard back... Maybe they were a bit overrun in the beginning to fill orders. I'll try to engage again

Edited June 5, 2024 by Qwertynm

[Steve19958]

Does anyone have experience with the IDS Q3 BLK + Fiber Glass Composite grip?