brickftl Posted February 5, 2024 Share #1 Posted February 5, 2024 Advertisement (gone after registration) latest in my saga reported here: Leica who's had my camera for 5 weeks emailed me the following (only after over the weekend I emailed Leica USA's customer service department): During the repair of your Leica product, the technician found that a part required to fully repair your equipment to Leica standards is currently out of stock. Our colleagues and worldwide suppliers are working together to resolve this issue as quickly as possible. However, this will most likely delay the completion of the repair. We apologize for the inconvenience and sincerely appreciate your patience. Absolutely outrageous. How about simply giving me a new Q3 or a refund rather than tell me they have no idea when my camera will be repaired. I am so done with Leica. Link to post Share on other sites More sharing options...
Advertisement Posted February 5, 2024 Posted February 5, 2024 Hi brickftl, Take a look here Service delay. I'm sure you'll find what you were looking for!
Photon42 Posted February 5, 2024 Share #2 Posted February 5, 2024 Did you ask for a replacement or a loaner? I feel you - my experiences recently weren't exactly smooth, even though everybody was super friendly. 1 Link to post Share on other sites More sharing options...
jaapv Posted February 5, 2024 Share #3 Posted February 5, 2024 There are plenty of complaints threads on service time. We don't need another. Use one of the existing ones. Thread title cleaned up. 1 Link to post Share on other sites More sharing options...
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