Dust spec on Q2 viewfinder

[Snowman]

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Hello

 

been using my Leica Q2 from new from around August 2021 and I notice a dust spec on the viewfinder.

it’s not on the sensor and all images are fine, but too me it’s a bit annoying as it’s near centre when viewing the finder.

I think it’s on the inside glass of we’re you place the eye. 
 

A couple of questions please.

1. would the dust spec removal be covered under my Leica q2 warranty?

2. Are there any hacks to maybe removing the spec?

 

many thanks 

Nick, uk

 

Edited February 18, 2023 by Snowman

[dpitt]

Email Leica service. Depending on the size of the dust spec I would consider this a 'defect' for a new Leica camera. You can demand perfection for the amount of budget spent.

[bobtodrick]

4 minutes ago, dpitt said:

Email Leica service. Depending on the size of the dust spec I would consider this a 'defect' for a new Leica camera. You can demand perfection for the amount of budget spent.

The camera is nearly two years old.  If the dust spec is new this would not be considered a defect.

[dpitt]

1 hour ago, bobtodrick said:

The camera is nearly two years old.  If the dust spec is new this would not be considered a defect.

I overlooked that it has been used that long already. So Leica may not be at fault here, but stil... In the past I have been offered free cleaning service for Leica camera's even out of warranty like my Digilux2. There is a possibility they will accept to do it for free.

Edited February 19, 2023 by dpitt

[bobtodrick]

13 minutes ago, dpitt said:

I overlooked that it has been used that long already. So Leica may not be at fault here, but stil... In the past I have been offered free cleaning service for Leica camera's even out of warranty like my Digilux2. There is a possibility they will accept to do it for free.

Yes they may…Leica services in my opinion is top notch…my point was just that it wasn’t a defect in manufacture.

[viramati]

I saw one in mine a few weeks ago (year and a half old with the extended warranty) and took it into Leica Mayfair who cleaned it in a 3 day turnaround. Luckily repairs to the Q are done in the UK and the camera doesn't have to be sent to Germany. So the answer is that you shouldn't have any problem getting it cleaned

Edited February 19, 2023 by viramati

[lucerne]

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leica UK (Mayfair) will collect, repair, and return your Q quickly. I had similar work done.  I can't say whether it will be free or not.   Mine was still within warranty.   My model Q was an early one and not dustproof. On its return i sold it.  

Call them and allow them to make the collection arrangements.

Good luck.