BenMathes Posted October 15, 2021 Share #1 Posted October 15, 2021 Advertisement (gone after registration) So- concerned about my M10R- sent it to New Jersey with great fear!! Immediately heard from Jeremy- it arrived safe and sound…whew! Mark Brady stepped in and connected to the Tech- answered EVERY email and question. Rachel and Joonchul kept me informed on shipping. Mark oversaw it all with me and everyone went out of their way to be helpful, encouraging, professional and generous with time and service. ONE more reason I shoot Leica!! Thanks y’all!! Great job!!! You are part of the reason I’ve shot Leica from the R series, M6’s, M9’s, and now the blessed M10R! Thanks!! Ben 5 Quote Link to post Share on other sites More sharing options...
Advertisement Posted October 15, 2021 Posted October 15, 2021 Hi BenMathes, Take a look here Leica Service Folks in New Jersey!!!!!. I'm sure you'll find what you were looking for!
MrFriendly Posted October 15, 2021 Share #2 Posted October 15, 2021 4 hours ago, BenMathes said: So- concerned about my M10R- sent it to New Jersey with great fear!! Immediately heard from Jeremy- it arrived safe and sound…whew! Mark Brady stepped in and connected to the Tech- answered EVERY email and question. Rachel and Joonchul kept me informed on shipping. Mark oversaw it all with me and everyone went out of their way to be helpful, encouraging, professional and generous with time and service. ONE more reason I shoot Leica!! Thanks y’all!! Great job!!! You are part of the reason I’ve shot Leica from the R series, M6’s, M9’s, and now the blessed M10R! Thanks!! Ben Glad you had a great experience, but to me your post reads like a promotional ad. Just a few weeks ago I had a terrible experience with the folks in New Jersey. They ended up wasting several weeks of my time and hundreds of dollars, and after a few dozen emails back and forth, resulting in absolute frustration and disbelief. To be honest, I can't tell if they're just really bad and disorganized, or maybe they're high and depressed and couldn't care less because they hate their jobs, or maybe they hate people who own Leica gear, or something else, I don't know. People had warned me about Leica New Jersey repair service, but I wasn't expecting it to be this bad. Quote Link to post Share on other sites More sharing options...
charlesphoto99 Posted October 15, 2021 Share #3 Posted October 15, 2021 6 hours ago, MrFriendly said: Glad you had a great experience, but to me your post reads like a promotional ad. Just a few weeks ago I had a terrible experience with the folks in New Jersey. They ended up wasting several weeks of my time and hundreds of dollars, and after a few dozen emails back and forth, resulting in absolute frustration and disbelief. To be honest, I can't tell if they're just really bad and disorganized, or maybe they're high and depressed and couldn't care less because they hate their jobs, or maybe they hate people who own Leica gear, or something else, I don't know. People had warned me about Leica New Jersey repair service, but I wasn't expecting it to be this bad. This is why I send my Leica's in via my dealer, whether I bought them there or not. I'd rather pay the small handling fee they charge and let them deal with this type of B.S. As it is, with my black paint M10 with the rf out of calibration straight out of the box, Leica repair couldn't help themselves sending back a condescending note along with the camera, implying that this twenty five plus year Leica pro shooter doesn't understand how their rangefinders operate. As it is, the suggestion they made wasn't the problem in the first place. Yeah, I wish I had nicer things to say about Leica NJ. Of course their was that time around the release of the M8 after nine plus weeks I got my 28mm Summicron back coded as a 24mm....which then took another five weeks to set right.... Quote Link to post Share on other sites More sharing options...
Yarosuav Posted October 15, 2021 Share #4 Posted October 15, 2021 (edited) 16 hours ago, BenMathes said: So- concerned about my M10R- sent it to New Jersey with great fear!! I'm not sure I would send anything to New Jersey, let alone an expensive camera... 😆 Edited October 15, 2021 by Yarosuav 1 Quote Link to post Share on other sites More sharing options...
bherman01545 Posted October 16, 2021 Share #5 Posted October 16, 2021 Leica NJ has always taken care of me - Mark, Dave, Brenda and several others there have always taken good care of me for many years. Right now, with COVID guidelines, etc., many folks might still be working from home. Agreed, we are shooting expensive, luxury cameras, and have high expectations from Leica, but everyone's lives have been upended a bit, so I try to cut them some slack. If you have a Leica dealer who you purchased the camera from, you might possibly want to go that route. If not, reach out to Mark or Brenda at Leica NJ and give them a 'heads-up' regarding your issue and whose attention that you should send the camera to. I believe that once you have correct point of contact, they will take good care of you. -Brad Quote Link to post Share on other sites More sharing options...
bherman01545 Posted October 16, 2021 Share #6 Posted October 16, 2021 If you live on the East Coast, you also might want to reach out to John Kreidler (the Leica Tech Rep) for advice. He's a great guy. Quote Link to post Share on other sites More sharing options...
BenMathes Posted October 19, 2021 Author Share #7 Posted October 19, 2021 Advertisement (gone after registration) Well, I was wrong! Thought the whiners had finally left this site- guess not! sorry fellas! Wasn’t a promo ad- simply great service by folks I’ve worked with for years- My advice is, if you aren’t happy with Leica service then switch to any other brand! Easy enough!! Quote Link to post Share on other sites More sharing options...
Jeff S Posted October 19, 2021 Share #8 Posted October 19, 2021 2 minutes ago, BenMathes said: My advice is, if you aren’t happy with Leica service then switch to any other brand! Easy enough!! Better option for some is to switch to a reliable third party service. I sent my 50 Summilux ASPH to NJ to fix its sticky focus action. Despite their best efforts, and friendly/efficient interaction, they could not. I spoke by phone directly with the technician, who tried but apologized. So I sent the lens to DAG (Don Goldberg), and he fixed it perfectly in a week, for 90 bucks, including shipping. It would have been stupid to switch brands instead. Jeff Quote Link to post Share on other sites More sharing options...
charlesphoto99 Posted October 20, 2021 Share #9 Posted October 20, 2021 14 hours ago, BenMathes said: My advice is, if you aren’t happy with Leica service then switch to any other brand! Easy enough!! Written like a true amateur. Give me a freakin' break... Quote Link to post Share on other sites More sharing options...
BenMathes Posted October 21, 2021 Author Share #10 Posted October 21, 2021 Just trying to offer alternatives to the prima donnas…not that you are included in that…no no…no way…but others might benefit from switching brands…(or forums😎) Quote Link to post Share on other sites More sharing options...
BenMathes Posted October 22, 2021 Author Share #11 Posted October 22, 2021 Charles, my bio is accessible on this web site and lists wars I photographed, and 27+countries I served in and photographed in my 42 year career. Forgive me, but I don’t recall seeing you in any of those wars or countries- perhaps I am wrong? Since you are a “pro”, surely you were in Kasai? Perhaps Llamajada? Monkey Point with Iran? 1 Quote Link to post Share on other sites More sharing options...
charlesphoto99 Posted October 22, 2021 Share #12 Posted October 22, 2021 12 hours ago, BenMathes said: Charles, my bio is accessible on this web site and lists wars I photographed, and 27+countries I served in and photographed in my 42 year career. Forgive me, but I don’t recall seeing you in any of those wars or countries- perhaps I am wrong? Since you are a “pro”, surely you were in Kasai? Perhaps Llamajada? Monkey Point with Iran? Well, good for you. Doesn't mean you can get off telling others to shut up and go elsewhere. Quote Link to post Share on other sites More sharing options...
MrFriendly Posted October 22, 2021 Share #13 Posted October 22, 2021 On Google, out of all the Leica locations in the U.S., Leica New Jersey has the lowest score, and by a relatively large margin. Quote Link to post Share on other sites More sharing options...
bherman01545 Posted October 22, 2021 Share #14 Posted October 22, 2021 NJ is Leica's US office and service center. It is not an "apples to apples" comparison to rate them against the Leica boutiques, who serve an entirely different function. 3 Quote Link to post Share on other sites More sharing options...
Herr Barnack Posted October 22, 2021 Share #15 Posted October 22, 2021 (edited) A Leica repair story with a happy ending. Yay!! It's good to hear that Leica NJ is on top of things. Edited October 22, 2021 by Herr Barnack Quote Link to post Share on other sites More sharing options...
roverover Posted October 23, 2021 Share #16 Posted October 23, 2021 I recall about 4 years ago i needed to send my M240 in for shutter-button service. Mine had stoped working correctly and became unreliable and inconsistent when pressed half-way. I felt comfortable sending it to NJ, they were very helpful and everything went smoothly. They replaced the shutter button mechanism under warranty and the repair and the return of my camera went well. I recall the time frame is that it was gone for 3 or 4 weeks which doesn't seem totally unreasonable to me and partly why i always have SPARES. I have heard some bad reports here on the forum over the years about Leica NJ, but MY experience with them at that time was quite good. On another occasion I opted to send an older R lens to DAG. He did a great job but it took MANY months before i could get it back and it generally only needed a CLA. This seemed to be a very long period of time for a CLA, but i also understand he is just 1 man working on all our gear, so i am flexible and tolerant, as i am with Leica NJ too. Since Covid has permeated almost everything that goes on today in some way, i have learned to be patient. I don't like to wait, but I am aware of what is going on in the world today and although not ideal, i generally feel these good camera folks are doing as good as they can under the circumstances, of course everyone's individual mileage will vary. 1 Quote Link to post Share on other sites More sharing options...
ravinj Posted October 23, 2021 Share #17 Posted October 23, 2021 Leica NJ went downhill a few years ago. But recent experience has restored my faith. My Q2 was serviced and returned in two weeks. For Leica M and R lenses, DAG is God. It can take some time, but his quality of work is impeccable. He restored one of my lenses that had scratches and lots of dust to near new condition. Amazing to say the least. And the cost of his service is most reasonable. Leica boutiques can't be compared to Leica NJ in Allendale. The boutiques are like high end jewelry stores. The latter is a typical corporate office, often understaffed. When in-person visits were possible, I would often drop off the gear in person for service there. The staff was most helpful and always gave me goodies like S and LFI magazines to take home, even arranging for loaner equipment on the spot. Can't ask for more. 1 Quote Link to post Share on other sites More sharing options...
MrFriendly Posted October 24, 2021 Share #18 Posted October 24, 2021 I can send my gear to Leica boutiques for repair, like Leica Miami, and they'll have it repaired; they just forward it to Leica Germany because they don't offer repair service, but from my perspective it's all the same. The fact that everyone is always recommending DAG goes to show how bad Leica NJ. Are you telling me in all these years Leica hasn't managed to train a small team who are at least as good as DAG? Quote Link to post Share on other sites More sharing options...
Camaro5 Posted October 26, 2021 Share #19 Posted October 26, 2021 I just had to send my M-P 240 to Leica as the EVF stopped working. I suspect some moisture may have gotten into the little USB port. Tried two different EVF's and neither of them would work right. I'm hoping I don't have to sell a kidney to fix this thing as I want to sell it and hope it doesn't take too long to get it back. I had to send a Hasselblad lens in for repair as the front threads on the lens barrel were a little tight. Not sure how it happened, but it went from Las Vegas to New Jersey to Sweden and finally Japan, where it is now. They quoted me $1,036 to fix it and have now had it almost 6 months. I think the price and the time frame is ridiculous, and it's really soured me towards Hasselblad. Quote Link to post Share on other sites More sharing options...
aristotle Posted October 28, 2021 Share #20 Posted October 28, 2021 Sent in my Q for repair to New Jersey via the local DC store. I know it's a data point of 1, but I just got it back (left it off on the 12th, so just over a couple of weeks ago) and it's as good as new. I dropped the thing onto concrete and the lens shell was bent and the focus and aperture rings wouldn't move. Including shipping it was under $400, which may sound high, but in the Leica scheme of things was better than expected. The thing has been busted for well over a year and I never figured that I'd actually fix it. But I was in the DC store for something else and asked if it was worth thinking about and they were optimistic. Turns out that they were right. I forgot how much I liked that thing. 1 Quote Link to post Share on other sites More sharing options...
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