TonyS Posted April 13, 2019 Share #1 Posted April 13, 2019 (edited) Advertisement (gone after registration) I’d like to share my shopping story with you guys. Just let you know, think twice when you shopping in this store. The camera shop named Foto Professional which located in the center of Amsterdam ( Nieuwendijk 113, 1012 MD Amsterdam, The Netherlands) I found the item on a local second hand website (I’m not at Holland), it’s a Cron 35 pre-asph. It said no dust, perfect, and so on. So I called this store, asked them to send me more pictures for details. And I got their words that with the tourism visa, I can even get the tax free refund. Oh, That’s good! Then I transfered the money, sent the number of my passport, but I finally got lens with heavy dust inside, and glue smear on the back glass (can’t be moved). And the lens came without invoice, without tax refund sheet as well. It totally not as described on the website and email. Then I tried to contact them, but the stuff there, Mr. Janssen even complained me for calling him by phone. Ok, fine, I wrote email again, but no one reply. So, that’s the story. I can not go there in the near future, I’m not in Europe recently. But……...Best wish to the Leica users Edited April 13, 2019 by TonyS Link to post Share on other sites More sharing options...
Advertisement Posted April 13, 2019 Posted April 13, 2019 Hi TonyS, Take a look here Foto Professional (Amsterdam) is not nice!!. I'm sure you'll find what you were looking for!
Dan Bachmann Posted April 13, 2019 Share #2 Posted April 13, 2019 I stopped into this place while in the Netherlands en route to the Rotterdam Leica Forum meet-up. The guy at the front desk was very friendly, though really wanted me to have a look/try with the lenses that would fit my camera. I was looking for a collapsable screw mount 5cm for my Leica III. He checked the back and he didn't have it. Someone else then appeared and looked disapprovingly at me saying, "We have a Summicron M 50mm. Not interested?" Tonality and mannerism spoke more than words. The friendly guy gave me some cards to share with my Dutch friend. He put the card in the bin and said, something along the lines of there are other places to shop (I softened that a bit). Link to post Share on other sites More sharing options...
TonyS Posted April 13, 2019 Author Share #3 Posted April 13, 2019 21 minutes ago, Dan Bachmann said: I stopped into this place while in the Netherlands en route to the Rotterdam Leica Forum meet-up. The guy at the front desk was very friendly, though really wanted me to have a look/try with the lenses that would fit my camera. I was looking for a collapsable screw mount 5cm for my Leica III. He checked the back and he didn't have it. Someone else then appeared and looked disapprovingly at me saying, "We have a Summicron M 50mm. Not interested?" Tonality and mannerism spoke more than words. The friendly guy gave me some cards to share with my Dutch friend. He put the card in the bin and said, something along the lines of there are other places to shop (I softened that a bit). Yes, Mr. Bachmann, you’re right. I have been there several times, also got the namecard, and they are smiling. So I really don’t know how could this happen. Link to post Share on other sites More sharing options...
DigitalHeMan Posted April 13, 2019 Share #4 Posted April 13, 2019 There are enough stories in the net and this forum about poor experiences with Foto (un)Professional. They only manage to stay in business by selling to unsuspecting tourists 2 1 Link to post Share on other sites More sharing options...
jaapv Posted April 13, 2019 Share #5 Posted April 13, 2019 3 hours ago, TonyS said: Yes, Mr. Bachmann, you’re right. I have been there several times, also got the namecard, and they are smiling. So I really don’t know how could this happen. Well, I do. Avoid at all costs. A tourist trap. 3 Link to post Share on other sites More sharing options...
Dan Bachmann Posted April 13, 2019 Share #6 Posted April 13, 2019 8 hours ago, TonyS said: Yes, Mr. Bachmann, you’re right. I have been there several times, also got the namecard, and they are smiling. So I really don’t know how could this happen. What I meant to say was the guy from the back room was a different experience from the smiling guy in the front. His manner was arrogant and his tonality was pushy. I left immediately after that. Link to post Share on other sites More sharing options...
Paulus Posted April 14, 2019 Share #7 Posted April 14, 2019 Advertisement (gone after registration) I once nearly bought a " new " Apo-Telyt M 3,4/135mm a their place. A distinct feeling of repulsion in the way the shopkeeper behaved decided me not to. I reacted years later on an ad of them on Marktplaats.nl, they tend to sell Leica Demo stuff , but after mailing Leica Soms and getting some specific information of them, I decided not to buy and called the deal of. One day later, the shopkeeper called me, and he was very mad, about all those bad reviews, on google about his shop. He could do nothing about it, he told me , because he tried to get rid of them, but google did not coöperate with them. This was about 10 years ago I think. Seems nothing has really changed..... Link to post Share on other sites More sharing options...
analog-digital Posted April 14, 2019 Share #8 Posted April 14, 2019 @ TonyS Check the pic Serial number and what you get! Link to post Share on other sites More sharing options...
jaapv Posted April 15, 2019 Share #9 Posted April 15, 2019 https://www.yelp.com/biz/foto-professional-amsterdam Link to post Share on other sites More sharing options...
Paulus Posted April 15, 2019 Share #10 Posted April 15, 2019 If you read their general conditions, ( only in Dutch ) you will never buy anything. They are IMHO autocratic and always in favor of the shop. If you not pay, because something is wrong, Than you must pay or else: https://www.fotoprofessional.nl/webshop/index.php?route=information/information&information_id=5 Link to post Share on other sites More sharing options...
Paulus Posted April 15, 2019 Share #11 Posted April 15, 2019 (edited) vor 3 Stunden schrieb Paulus: Edit ... Edited April 15, 2019 by Paulus Link to post Share on other sites More sharing options...
Paulus Posted April 15, 2019 Share #12 Posted April 15, 2019 vor 43 Minuten schrieb Paulus: If you read their general conditions, ( only in Dutch ) you will never buy anything. They are IMHO autocratic and always in favor of the shop. If you not pay, because something is wrong, Than you must pay or else: https://www.fotoprofessional.nl/webshop/index.php?route=information/information&information_id=5 I try to translate some lines in Englisch some lines are written very strange in Dutch. I never have seen a legal document which was written in such an odd way. 5.2 The consumer has not authority to pay less, because he has any complaints about the product. The consumer has no right to delay his payment due to a complaint. 5.4 Foto Professional B.V. is in his right if they ask 10% interest per month after the day your payment is due. A part of a month will be counted as a whole month… 6. All delivered good stay property of Foto Professional as long as payment isn’t payed in full. 11. We try to have everything In stock, so no delivery time. When this is not the case then we are dependable of the manufacturer or/and the importer * in case of delivery time. ( * which is strange to me, because I know of no manufacturer or importers who deals with Foto Professional . They were I believe, forced to stop their dealership with Leica when Leica was imported by INKA in the Netherlands. From a Leica source at INKA, in that time I heard INKA had a very good reason to stop this dealership .) 12.We deliver al our products complete in original package including papers and Dutch Guaranty, unless noted otherwise……. 20.1 Guaranty will only be delivered if the bill or proof of guarantee will be in the package. 20.2 The consumer has the responsibility to take care of keeping the bill and eventually the proof of guaranty. 13.5 …..After the autograph has been put on the delivery form, the liability for the product is at the consumer and Foto Professional B.V. cannot be held liable anymore due to any loss or damage. 14.Demo models * are new products, which have been demonstrated by Foto Professional. Or the manufacturer. These products will be delivered with the standard factory warrant. Demo models will be separately mentioned on our website. 15. On all our articles are standard guaranty conditions of the manufacturer and/ or importer. Most of the time this is 2 years. When there are problems, Foto Professional B.V. takes care of the handling. Also see our conditions of guaranty. 20. Products sold in the shop of webshop can only be traded and there will be no refund. 1 Link to post Share on other sites More sharing options...
Paulus Posted April 17, 2019 Share #13 Posted April 17, 2019 (edited) Am 13.4.2019 um 14:13 schrieb TonyS: I’d like to share my shopping story with you guys. Just let you know, think twice when you shopping in this store. The camera shop named Foto Professional which located in the center of Amsterdam ( Nieuwendijk 113, 1012 MD Amsterdam, The Netherlands) I found the item on a local second hand website (I’m not at Holland), it’s a Cron 35 pre-asph. It said no dust, perfect, and so on. So I called this store, asked them to send me more pictures for details. And I got their words that with the tourism visa, I can even get the tax free refund. Oh, That’s good! Then I transfered the money, sent the number of my passport, but I finally got lens with heavy dust inside, and glue smear on the back glass (can’t be moved). And the lens came without invoice, without tax refund sheet as well. It totally not as described on the website and email. Then I tried to contact them, but the stuff there, Mr. Janssen even complained me for calling him by phone. Ok, fine, I wrote email again, but no one reply. So, that’s the story. I can not go there in the near future, I’m not in Europe recently. But……...Best wish to the Leica users Sometimes they advertise under a different name, but the dress stays the same they advertise with Leica DEMO model : https://www.marktplaats.nl/a/audio-tv-en-foto/fotografie-camera-s-analoog/m1401533436-leica-q-demo-model-3499-2-jaar-garantie.html?c=8c285449651fa109c354bbabe740c1b&previousPage=lr I wonder if there is a law against saying something is a demo model if it isn't. https://www.marktplaats.nl/a/audio-tv-en-foto/fotografie-camera-s-analoog/m1401537457-leica-r8-nieuwstaat-395-2-jaar-garantie.html?c=8c285449651fa109c354bbabe740c1b&previousPage=lr Edited April 17, 2019 by Paulus Link to post Share on other sites More sharing options...
DigitalHeMan Posted April 17, 2019 Share #14 Posted April 17, 2019 19 minutes ago, Paulus said: I wonder if there is a law against saying something is a demo model if it isn't. Probably not, but there's also not a law against clicking 'meld aan marktplaats' (report to Marktplaats) and 'Verdachte adverteerder' (suspicious advertiser) Looks like a new account since one day, but they already have positive feedback?! That makes them suspicious in my book Link to post Share on other sites More sharing options...
Paulus Posted April 17, 2019 Share #15 Posted April 17, 2019 (edited) vor 17 Minuten schrieb DigitalHeMan: Probably not, but there's also not a law against clicking 'meld aan marktplaats' (report to Marktplaats) and 'Verdachte adverteerder' (suspicious advertiser) Looks like a new account since one day, but they already have positive feedback?! That makes them suspicious in my book This one is really hilarious: Last model, with two years of guaranty. Look at the picture: https://www.marktplaats.nl/a/audio-tv-en-foto/fotografie-lenzen-en-objectieven/m1401519162-leica-50mm-2-0-summicron-laatste-model-1095-2-jaar-garanti.html?c=8c285449651fa109c354bbabe740c1b&previousPage=lr Look at all these items with 2 years of guaranty: https://www.marktplaats.nl/verkopers/37931396.html Edited April 17, 2019 by Paulus Link to post Share on other sites More sharing options...
masjah Posted April 17, 2019 Share #16 Posted April 17, 2019 Many years ago I had a most unhappy experience with these people, resolved eventually with the help of my credit card company. Suffice it to say that, if they are under the same management, then I would never again set foot in their establishment. Of course, if the management is completely different, with a different attitude and only the shop's name remaining the same, then my caution may be safely ignored.... Link to post Share on other sites More sharing options...
Paulus Posted April 18, 2019 Share #17 Posted April 18, 2019 Am 17.4.2019 um 16:37 schrieb masjah: Many years ago I had a most unhappy experience with these people, resolved eventually with the help of my credit card company. Suffice it to say that, if they are under the same management, then I would never again set foot in their establishment. Of course, if the management is completely different, with a different attitude and only the shop's name remaining the same, then my caution may be safely ignored.... I would not count on a different attitude. After the remarks I made about the demo models which " might" could not be real demo's, all the ads instantly went away from the " Marktplaats" ads. In such cases it might come in handy to make a screenshot before items are removed , so here is a citation of the demo ad. probably the ads will appear under a different name, but the adres, mentioned above will stay the same... Welcome, dear visitor! As registered member you'd see an image here… Simply register for free here – We are always happy to welcome new members! : 1 Link to post Share on other sites Simply register for free here – We are always happy to welcome new members! : ' data-webShareUrl='https://www.l-camera-forum.com/topic/296175-foto-professional-amsterdam-is-not-nice/?do=findComment&comment=3725109'>More sharing options...
DigitalHeMan Posted April 21, 2019 Share #18 Posted April 21, 2019 On 4/17/2019 at 4:37 PM, masjah said: Many years ago I had a most unhappy experience with these people, resolved eventually with the help of my credit card company. Suffice it to say that, if they are under the same management, then I would never again set foot in their establishment. Of course, if the management is completely different, with a different attitude and only the shop's name remaining the same, then my caution may be safely ignored.... They have ‘management’? Link to post Share on other sites More sharing options...
aj55 Posted April 21, 2019 Share #19 Posted April 21, 2019 (edited) Several years ago I went there for a "shop demo" M9. When I got there the M9 was packed in a plastic bag, no original box, no manuals. Which shop would throw away the original packaging.......? Arnold Edited April 21, 2019 by aj55 1 Link to post Share on other sites More sharing options...
james.liam Posted April 26, 2019 Share #20 Posted April 26, 2019 If they’re still in business after all this time, someone must be buying their stuff. Link to post Share on other sites More sharing options...
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