jaapv Posted July 24, 2007 Share #1 Â Posted July 24, 2007 Advertisement (gone after registration) I am very happy with the way Leica provides customer service for its M8 and Digilux cutomers. However, with the C-Lux1 it is a different story. My wife's CLux1 developed an autofocus problem, so I sent it in. But there is a person on the low-budget intake desk looking for excuses. Yes! it has a small dent in the top plate!! (Since November 2006 I might add and it did absolutely nothing to impair the function of the camera, nor did I ask for it to be replaced) Yes! It is a Fallschaden and will cost you 206 Euro to repair, including a new topplate!!!! Guarantee? Noooo - there is a dent so it is not our fault.... Â Well, I'll send them an e-mail first and report on the result here. Link to post Share on other sites More sharing options...
Advertisement Posted July 24, 2007 Posted July 24, 2007 Hi jaapv, Take a look here Two types of customer service?. I'm sure you'll find what you were looking for!
jaapv Posted July 27, 2007 Author Share #2 Â Posted July 27, 2007 And after my explaining the situation they agreed to do it under guarantee Leica comes through again! Link to post Share on other sites More sharing options...
DaveEP Posted July 28, 2007 Share #3 Â Posted July 28, 2007 And after my explaining the situation they agreed to do it under guarantee Leica comes through again! Â I think the problem you describe in the first post sums it all up though. For me, while it's nice they came through in the end, the real problem is their initial attitude. I (and my wife) are on a constant crusade (not meant in the religious way - so please - no one take offense - and feel free to suggest an alternative word!) to rid our society of 'crap service'. We take every opportunity to highlight these kinds of problems and attitudes to the senior management of such companies, and make sure they know that it's unacceptable. Â Most consumers don't have the experience, knowledge or 'guts' to go up against a large corporation (or even a small one!) and give up at the first hurdle. It is a shame, because it means that customer service is going down and down. We all need to fight to make things better! Â For sure, the consumer is expecting products to be cheaper and cheaper, but what they get in return is poorer and poorer service. Some one somewhere needs to make a stand. well done Jaapv. Â Rant over..... Link to post Share on other sites More sharing options...
earleygallery Posted July 28, 2007 Share #4 Â Posted July 28, 2007 did they say "but its not a real Leica you know........":D Link to post Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.