Leica SL not worth the investment, really bad service

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2 minutes ago, jaapv said:

I get the impression that Leica USA has improved somewhat over the last few years. 

They'll have to show me.  As far as I'm concerned they've dug themselves into a very deep hole and it will take a hell of a lot of improvement to make their "service" the equal of the sh!ttiest of their competitors.

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[Timkr]

I am grateful for this post, maybe it will prompt some action by Leica.  Would be long overdue.

[Jeff S]

1 hour ago, jaapv said:

I get the impression that Leica USA has improved somewhat over the last few years. 

Not my experience, despite obvious efforts from Germany to help. Others, however, have had great experiences; consistency of service and treatment is not a hallmark.  But there seems to be other roadblocks to efficient US service even when NJ sends work to Germany.  Some of the S system stories here detailing delays (and even lost gear) have been disheartening.  Fortunately recent S reports do seem better.  

The SL system seems more reliable, with much less service complaint here, than with S or M gear.  That’s my impression anyway. So unlike the S, I wouldn’t let reliability and service be a deterrent to consider future SL system purchase. With M gear, DAG fills the gap.

Jeff