rwchisholm Posted July 2, 2017 Share #1 Posted July 2, 2017 Advertisement (gone after registration) Hi everyone. Last night my M10 died. Was out to dinner and shot some pics sitting in restaurant. First, the card wouldn't write. When I would review pics it said the card was empty. But i could still shoot. So I would shoot a few and review them and looked good and then pick up camera a few minutes later and no pics. Formatted card. Turn camera on and off. Took battery out and put back in. Same. Then turned on and lights come on, menu works, live view comes up but shutter release doesn't actuate shutter. Nothing. Camera won't shoot pics. Tried everything, nadda. I am going to take to Miami Leica in AM. Have all original paperwork and receipts so hoping fix won't be an issue. Any ideas? Thanks. Rob Sent from my iPhone using Tapatalk Link to post Share on other sites More sharing options...
Advertisement Posted July 2, 2017 Posted July 2, 2017 Hi rwchisholm, Take a look here Help! Dead M10. I'm sure you'll find what you were looking for!
mhicks Posted July 2, 2017 Share #2 Posted July 2, 2017 Hi Rob - First of all, it's a shame to hear. When we buy any equipment, regardless of $ spent, we expect it to work. But when we spend this sort of money, there's a feeling of betrayal when the thing we buy, in fact, doesn't work. There's a lemon in every manufactured lot over a threshold volume so we never know if the reported defective item is representative or if it's the statistical one-off item. A couple of questions: what firmware version are you using? For how long have you had the camera (I.e., >1000 activations)? What kind of shooting were you engaged in when the camera turned defective (e.g., single shots, rapid shots)? What was the ambient temp when the camera turned defective? Think of anything that could be the root cause: heat, bad firmware, bad card, etc. Start with the simplest thing (card) and proceed from there. Perhaps do a factory reset and reinstall latest firmware. Good luck and good thoughts your way. Link to post Share on other sites More sharing options...
chris_tribble Posted July 2, 2017 Share #3 Posted July 2, 2017 Sorry you've had the problem. What firmware, what SD card? Make sure you're using the latest version. I'd do the following: format the SD card using SD Formatter (and check it's a legitimate copy and functions on another camera) remove the battery from the camera fully charge the battery re-set the camera (via menu) test the camera again Any of these checks may help. Best Link to post Share on other sites More sharing options...
rwchisholm Posted July 2, 2017 Author Share #4 Posted July 2, 2017 Hi Rob - First of all, it's a shame to hear. When we buy any equipment, regardless of $ spent, we expect it to work. But when we spend this sort of money, there's a feeling of betrayal when the thing we buy, in fact, doesn't work. There's a lemon in every manufactured lot over a threshold volume so we never know if the reported defective item is representative or if it's the statistical one-off item. A couple of questions: what firmware version are you using? For how long have you had the camera (I.e., >1000 activations)? What kind of shooting were you engaged in when the camera turned defective (e.g., single shots, rapid shots)? What was the ambient temp when the camera turned defective? Think of anything that could be the root cause: heat, bad firmware, bad card, etc. Start with the simplest thing (card) and proceed from there. Perhaps do a factory reset and reinstall latest firmware. Good luck and good thoughts your way. I am using the original firmware. Camera has probably 2-2500 actuations. Got camera in March. I was shooting with the 28 Lux at ISO 800 inside a restaurant. Portraits. Thank you for the firmware suggestion. I'll put the new firmware on and see if I get lucky. R Sent from my iPhone using Tapatalk Link to post Share on other sites More sharing options...
Bill W Posted July 2, 2017 Share #5 Posted July 2, 2017 I would say it is a bad card. I did not read that you tried another one. Link to post Share on other sites More sharing options...
Arai Posted July 2, 2017 Share #6 Posted July 2, 2017 I am using the original firmware. Camera has probably 2-2500 actuations. Got camera in March. I was shooting with the 28 Lux at ISO 800 inside a restaurant. Portraits. Thank you for the firmware suggestion. I'll put the new firmware on and see if I get lucky. R Sent from my iPhone using Tapatalk I assume original firmware is you never updated since bought new? I would suggest update the newest firmware and format the card. Link to post Share on other sites More sharing options...
rwchisholm Posted July 2, 2017 Author Share #7 Posted July 2, 2017 Advertisement (gone after registration) Well you guys were right - it was the card. I was using a sandisc 32gb ultra plus. I bought a 16gb, formatted it in my M9 and the M10 works again. Maybe this 32 gb card is bad. My M9 won't see it to format it. Says no card when I try it in the M9. Sent from my iPhone using Tapatalk Link to post Share on other sites More sharing options...
TheDrift- Posted July 2, 2017 Share #8 Posted July 2, 2017 I had this with my new M10, hmm 32gb card too. Card was only a month old, working fine in my ME put in my M10 and card went bad. Link to post Share on other sites More sharing options...
cp995 Posted July 2, 2017 Share #9 Posted July 2, 2017 I'm using a Transcend cards since years for several differen cameras; a new 32GB card and no problems with my M10 Link to post Share on other sites More sharing options...
Foxtwo Posted July 2, 2017 Share #10 Posted July 2, 2017 Well you guys were right - it was the card. I was using a sandisc 32gb ultra plus. I bought a 16gb, formatted it in my M9 and the M10 works again. Maybe this 32 gb card is bad. My M9 won't see it to format it. Says no card when I try it in the M9. Sent from my iPhone using Tapatalk Gentle suggestion to update to new firmware ASAP. The FW file goes in root directory of your card, not in any folder. Then let her rip! Link to post Share on other sites More sharing options...
adan Posted July 2, 2017 Share #11 Posted July 2, 2017 Just an additional note - the most recent firmware upgrade is specifically to improve compatability with a wider range of SD cards. From the release notes for Leica M10 FW 1.7.4.0: Improvements of SD card compatibilityEffective immediately a larger choice of SD cards is compatible with the Leica M10.With the last Firmware, certain SD cards were not recognized, or the complete write speed could not be used with the camera.The Leica M10 supports SDHC/SDXC cards from 1GB up to 512 GB. We recommend to use cards with write speed 80 MB/s or higher in order not to restrict the cameras performance. In single cases it can occur that the speed, stated by the cards manufacturers, differs from the effective read or write speed in the Leica M10.Use UHS I cards instead of UHS II. The M10 is compatible with UHS II cards, but does not use the full UHS II speed. Link to post Share on other sites More sharing options...
Eric1 Posted July 2, 2017 Share #12 Posted July 2, 2017 Classic Leica Panic...lol...early adopter syndrome Link to post Share on other sites More sharing options...
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